Cancel Empower: Easy Method

What is Empower

Overview

Empower is a personal finance app that offers budgeting, habit tracking and a paid cash-advance/subscription service that provides short-term advances and premium content.

How it is commonly used

Users may subscribe for premium features (monthly or annual plans) or use the cash-advance feature which typically includes a 14-day free trial before a recurring charge.

How to cancel Empower

Cancel inside the Empower web/mobile app

• Open the Empower mobile web app and go to "More".
• Select "Billing".
• Tap "Cancel subscription" to complete the cancellation.
• Allow time for the app to confirm the cancellation; save any on-screen confirmation or screenshot.

Cancel via App Store or Google Play

• If you subscribed through the App Store or Google Play, cancel the subscription in that store - this cannot be undone from within the Empower app.
• Use the store's subscription management or "Report a Problem" pages to request refunds or manage charges.

What happens when you cancel

Access and renewal

After cancellation you should lose access to premium features at the end of the current billing period unless otherwise stated.

Balances and transfers

Any remaining balance (for example from an Empower Card or AutoSave) is transferred to your linked external bank account after pending transactions settle.

Will I get a refund?

Official refund stance

There is no public, explicit Empower refund policy stating that subscription fees are refundable after the free trial.

Practical exceptions and platform options

• Empower offers a 14-day free trial for its cash-advance service; charges should not apply during that trial.
• If you bought the subscription via App Store or Google Play you may request refunds through those platforms' procedures.
• For unauthorised or incorrect charges, contact your card issuer or bank to dispute the transaction as a separate option.

Empower plans and pricing

Available plans

Below are the known plan names and price ranges converted to EUR as publicly listed; exchange rates can vary.

Notes on pricing

Prices shown are approximate and derived from available data; exact amounts billed may differ by country, currency and store fees.

Your consumer rights in Nigeria

General protections

Consumers in Nigeria are protected by the Federal Competition and Consumer Protection Commission (FCCPC), which enforces fair trading and clear disclosure by businesses.

Practical steps and rights for digital subscriptions

• You have a right to clear pricing, trial terms and contact details before purchase.
• If charged without consent, you may lodge a complaint with your bank and the FCCPC and request a reversal or dispute the transaction.
• Platform purchases (Apple/Google) may have separate refund routes; follow those processes alongside any local complaints.

Customer experiences

Positive feedback

Some users report the app worked as a simple tool initially and appreciated basic features or the service when it functioned correctly.

Negative feedback

• Reports of unexpected subscription charges and difficulty cancelling.
• Complaints about slow or unhelpful customer support and reliance on canned chatbot replies.
• App glitches such as login problems, bank card linking failures and 2FA issues.
• Allegations of financial harm from auto-debits, overdraft fees and sudden account changes.
• Several reviewers have labelled the service a "scam" due to retained funds or unresolved cancellations.

Documentation checklist

What to gather before contacting support

• Account email and user ID associated with Empower.
• Date and method of subscription purchase (App Store, Google Play or in-app/web).
• Screenshots of billing pages, cancellation screens and any error messages.
• Receipts from App Store/Google Play or your bank/credit card statements showing the charge.
• Any written confirmations, chat transcripts or ticket numbers from support interactions.

Why these items help

Clear documentation speeds up disputes with the store, bank or regulatory body and provides proof of cancellation attempts and charges.

Common mistakes

Not cancelling in the correct place

A frequent error is attempting to cancel inside the Empower app after subscribing through Apple or Google. If you used the store, you must cancel in that store's subscription settings.

Missing proof and timing

Failing to save screenshots, confirmation emails or purchase receipts can weaken a refund or dispute claim.

Comparative recap

Quick comparison

The table below summarizes cancellation, refund and pricing characteristics to help you act quickly and choose the correct dispute route.

How to interpret

Use the "Cancellation method" to decide where to cancel and the "Refund option" column to decide where to request refunds or file disputes.

After cancelling

What to check immediately

• Save cancellation confirmation or screenshot and keep the last billing date for reference.
• Monitor your bank or card statement for any further charges for at least one billing cycle.

Helpful links and next steps

• FCCPC (file a consumer complaint): https://fccpc.gov.ng
• Apple refund and report a problem: Apple support - Request a refund
• Google Play refund & subscription help: Google Play - request a refund
• If charged without permission, contact your bank or card issuer to dispute the transaction and request a charge reversal.

Address

Postal contact for correspondence

P.O. Box 950502 Atlanta, GA 30377.

Notes on using the address

This postal address appears to be the only listed contact for EmPower Nigeria and is appropriate for written correspondence such as cancellation requests or formal complaints.