Cancel Empower: Easy Method

What is Empower

Overview

Empower is a personal finance app that offers budgeting, savings features and a subscription plan for premium access. The service has offered a 14-day free trial for first-time users and a paid subscription thereafter.

Service scope

Empower’s Terms of Service state the app and services are intended for use only by United States residents. This limits the stated service area and may affect how Empower deals with accounts outside the US.

How to cancel Empower

Cancel inside the mobile app

• Open the Empower app on your device.
• Tap the "More" section (bottom right).
• Choose "Billing" and select "Cancel subscription."
• Keep a screenshot or confirmation for your records.

Other cancellation options and contact

• If you cannot cancel in-app, contact Empower support via the in-app help or their support site: support.empower.me.
• For New Zealand contact attempts, you can use the Christchurch address (see Address section) or any published contact channels; keep written records of any messages sent.

What happens when you cancel

Access and renewal

Cancellation via the app should stop future subscription renewals. Keep confirmation that cancellation was accepted.

Verify your next billing date to confirm charges stop; monitor your bank or card statements for any further debits.

Balances and data

Any remaining balances (for example on an Empower Card or AutoSave) will be transferred to your linked external bank account after pending transactions settle.

Cancellation may not delete your account or data automatically; check app settings or contact support if you need account removal.

Will I get a refund?

Policy from Empower

Empower’s Terms of Service do not provide for general refunds for subscriptions and do not mention a 14-day cooling-off or automatic refund right.

There is no published standard refund policy in the Terms for routine subscription charges.

Exceptions and practical options

• Some user reports indicate cancellations do not always stop charges or recover funds; keep records if this happens.
• Under New Zealand consumer law you may have remedies if the service was not provided as described or fit for purpose; see the consumer rights section for how to proceed.

Empower plans and pricing

Plan summary

Below is the published plan and pricing information available.

Pricing notes

No New Zealand dollar prices were found; charges are shown in US dollars and will be converted to NZD by your payment provider or app store.

Your consumer rights in New Zealand

Basic rights

Under New Zealand consumer law, consumers can seek refunds or other remedies when services are not fit for purpose or not delivered as described.

These rights apply regardless of a supplier’s published Terms, although enforceability may depend on jurisdiction and service location.

Where to get help

• Ministry of Business, Innovation and Employment (Consumer Protection): consumerprotection.govt.nz.
• Citizens Advice Bureau for free guidance and next steps in New Zealand.

Customer experiences

Positive feedback

Some users report the app worked well for a time and described it as "good" or acceptable before certain updates made tracking more difficult.

Positive reviews are relatively few compared with critical reports.

Negative feedback

Many reviews cite unwanted or recurring subscription fees, unexpected charges, and difficulties cancelling or stopping charges.

Other common complaints include login problems, app glitches, and poor or slow customer support responses. See user reviews: nz.trustpilot.com.

Documentation checklist

Essential items to gather

• Account email and username used with Empower.
• Screenshots of subscription status, billing screen, and cancellation confirmation.
• Dates and amounts of any disputed charges and transaction IDs where available.

Support and dispute materials

• Copies of messages sent to Empower support and any replies received.
• Bank or card statements showing the charges you wish to dispute.
• Contact details for your bank or card issuer if you will seek a chargeback or reversal.

Common mistakes

Assuming cancellation is instant

Some users assume pressing “Cancel subscription” immediately stops all charges. In practice, a cancellation confirmation should be saved and future statements monitored.

Pending transactions may still settle after cancellation and affect remaining balances.

Not keeping proof

Failing to keep screenshots, emails or dates of cancellation requests makes it harder to dispute ongoing charges.

Also check whether billing was handled through an app store or directly by Empower and keep relevant receipts.

Comparative recap

Quick comparison

The table below summarizes key points about cancellation, refunds and service scope to help you decide next steps.

Read before you act

Use this recap when contacting support or your bank to make your case clear and concise.

After cancelling

Immediate next steps

• Save any confirmation or screenshots showing cancellation was completed.
• Monitor bank and card statements for at least one billing cycle to confirm no new charges.

If charges continue

• Contact Empower support via support.empower.me and provide your documentation.
• If unresolved, contact your bank or card issuer to dispute or reverse unauthorised charges and seek guidance from New Zealand consumer authorities: consumerprotection.govt.nz.

Address

Primary contact address (New Zealand)

Flat 4, 5 Pitt Place, Christchurch 8014, New Zealand

Notes on other contact points

Pipeline information indicates a Wellington PO Box associated with the initiative behind Empower may also be relevant for NZ correspondence; use that only if published publicly or provided by Empower support.