Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Envato Elements service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Envato Elements: Complete Guide
What is Envato Elements
Service overview
Envato Elements is a subscription service that offers unlimited downloads of digital assets such as graphics, templates, photos, fonts, video and audio under a commercial licence.
The service is managed online via the Envato Elements website and by third‑party app stores for some mobile subscriptions.
Who uses it
Individuals, freelancers and small teams commonly use Envato Elements for design, marketing and content production needs.
Licences cover commercial use per item as long as the item is downloaded while the subscription is active and a licence is obtained.
How to cancel Envato Elements
Cancel on the web (recommended)
- Log in to your Envato Elements account at elements.envato.com.
- Go to My Account → Manage subscription.
- Select Cancel subscription and follow the on‑screen prompts to confirm.
Cancel via App Store or Google Play
- If you subscribed through Apple App Store, open your Apple subscriptions and cancel there; Envato help does not detail app store cancellations.
- If you subscribed via Google Play, cancel in Google Play subscriptions; Envato directs users to manage app‑store subscriptions with the store provider.
What happens when you cancel
Access after cancellation
After you cancel, your Envato Elements subscription remains active until the next billing date.
You retain access to downloads and licences for the rest of the paid period.
Data, renewal and account records
Envato retains your account and licence records in accordance with their terms; your subscription will not renew once cancelled.
If you re‑subscribe later, new licence dates apply from the new subscription period.
Will I get a refund?
Envato refund policy (general)
Envato Elements generally does not offer refunds for subscription fees, except where required by applicable law or at Envato's discretion.
Change of mind, dissatisfaction or accidental sign‑ups are not guaranteed grounds for a refund.
Exceptions and processing
- If Envato grants a refund, it will be processed to the original payment method in the same currency.
- Users are responsible for any currency conversion fees charged by their bank or card provider.
- Local consumer protection laws can override this policy where applicable; see the consumer rights section below.
Envato Elements plans and pricing
Price overview
Envato publishes global pricing in USD; the figures below reflect typical plan pricing in USD as listed by Envato.
Local payment amounts may vary with bank or card conversion rates.
Plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual (monthly, USD) | US $33.00 | Monthly | Unlimited downloads, commercial license |
| Individual (annual, USD) | US $16.50/month (billed annually) | Monthly (annual billing) | Unlimited downloads, commercial license |
| Student (annual, USD) | US $11.50/month (30% off) | Monthly (annual billing) | Unlimited downloads, commercial license |
| Unofficial local provider (Nigeria, conversion estimate) | ≈ €7.27/month | Monthly | Third-party access (not verified, may be shared account) |
Your consumer rights in Nigeria
Local statutory rights
Envato does not advertise a statutory 14‑day cooling‑off or refund right for Nigeria.
Nigerian consumer protection law may offer remedies for faulty or misleading services, but there is no automatic 14‑day digital cooling‑off entitlement explicitly provided by Envato.
How rights may apply
- If a purchase was misrepresented or the service is defective, you may pursue remedies under Nigerian consumer protection rules.
- Contact Envato support first; keep receipts, dates, and screenshots to support any claim under local law.
Customer experiences
Positive feedback
Some users report fast and helpful customer service resolving issues within minutes.
There are cases where Envato provided fair refunds for unused billing periods when justified.
Negative feedback
Common complaints include low‑quality or broken assets, difficulties obtaining refunds, and unexpected charges from auto‑renewal.
Users on forums and review sites have reported issues with search relevance, deleted negative reviews, and mixed refund outcomes.
Documentation checklist
Before you contact support
- Account email and username used for the subscription.
- Billing receipts or bank/card statements showing the charge.
- Subscription start and (if applicable) cancellation date screenshots.
Evidence to improve your case
- Screenshots of broken or low‑quality assets, error messages, or missing downloads.
- Records of communications with Envato or App Store/Google Play if you used them.
Common mistakes
Assuming automatic refunds
Many users expect an immediate refund upon cancellation; Envato does not provide pro‑rata refunds and typically denies refunds except where required.
Example: cancelling mid‑month does not trigger a partial refund; access continues until the billing period ends.
Missing app‑store cancellations
Users sometimes cancel on the Envato website but forget they subscribed via Apple or Google and are still billed by the store.
Always check App Store or Google Play subscriptions if you used a mobile app to subscribe.
Comparative recap
Key features comparison
| Feature | Envato Elements | Notes |
|---|---|---|
| Access model | Subscription (unlimited downloads) | Monthly or annual billing; items licensed while subscribed |
| Refund policy | No general refunds | Refunds only when legally required or at Envato discretion |
| Cancellation effect | Access until end of billing period | No pro‑rata refunds |
| App store subscriptions | Managed via store (Apple/Google) | Cancel in the relevant app store settings |
| Local pricing | Listed in USD | Local charges depend on currency conversion and banks |
After cancelling
Useful links
- Cancel Your Subscription - Envato Elements Help
- Refunds - Envato Elements Help
- Envato Elements main site
Next steps and tips
Keep copies of cancellation confirmation emails and billing statements for at least one billing cycle.
If charged after cancellation, contact Envato Support and your bank or card provider; provide the documentation checklist items above.
Address
Corporate contact
Envato
Level 13, 2 Elizabeth St, Melbourne, Victoria 3000, Australia
How to reach support
Use the Envato Help Centre links above to submit support requests and check their contact options.
For App Store or Google Play subscription issues, contact Apple or Google support directly in addition to Envato.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.