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Cancel Evolly: Easy Method
What is Evolly
Overview
Evolly is a subscription-based app that offers services through mobile platforms and the web. Users subscribe via the App Store, Google Play, or directly on the Evolly website.
Main purpose
The app is delivered digitally and managed through platform subscriptions or an account on evolly.app. Billing and subscription controls follow the platform used to purchase.
How to cancel Evolly
On iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Select the Evolly subscription from the list.
- Tap "Cancel Subscription" and confirm to stop future renewals.
On Android (Google Play)
- Open the Google Play Store app on your Android device.
- Tap your profile icon, then tap Payments & subscriptions.
- Choose Subscriptions and find Evolly.
- Tap Cancel Subscription and follow the prompts to confirm.
On the web or via support
- Log in at evolly.app and go to Account Settings > Subscriptions > Cancel Subscription.
- Or request cancellation by emailing the support address exactly as shown: [email protected].
- There is no published physical postal address for cancellation requests; use the support email above.
What happens when you cancel
Access and subscription period
Cancelling prevents automatic renewal but typically keeps your paid access until the end of the current billing period. You will retain features until the paid term expires.
Automatic renewal and notifications
After cancellation your subscription will not renew automatically. Platforms may still send confirmation or billing notices; keep receipts and screenshots for your records.
Data and account status
Your account and any stored data remain subject to Evolly's data policy. If you need data removed, contact support via the official email and request account deletion or data access details.
Will I get a refund?
General policy
Evolly generally does not provide direct refunds. The company refers users to the platform where the purchase was made for refund requests.
Google Play refunds
Google Play typically provides an initial 48-hour refund window. Refunds beyond that period are decided by Google at their discretion.
App Store (Apple) refunds and special cases
- App Store refunds must be requested via Apple Support; Evolly does not process Apple refunds directly.
- Some third-party sources claim a 30-day money-back guarantee; this is disputed and not confirmed as a direct Evolly policy.
- If you believe you were charged unfairly, collect evidence and request a refund from Apple or Google first, then contact Evolly support if needed.
Evolly plans and pricing
Available plans
Public pricing for Evolly in Nigeria (EUR) for 2024/2025 is not available. Specific plan details vary by platform and region.
Notes on pricing
Because plan and price data are not publicly listed for Nigeria, prices are shown as "Varies" below. Check the platform or your account for exact charges.
| Plan | Price (EUR) |
|---|---|
| Subscription plans | Varies |
Your consumer rights in Nigeria
Key rights under Nigerian law
Under Nigerian consumer protection laws, including the Consumer Protection Council Act and related regulations, you are entitled to clear disclosure of terms and notice of automatic renewals.
Refunds, notices and fair treatment
Consumers have the right to fair refund mechanisms and transparent contract terms. Automatic renewal practices must be clearly disclosed before purchase.
How to escalate
If you encounter unfair charges, gather evidence and escalate to the Federal Competition and Consumer Protection Commission (FCCPC) or relevant consumer protection bodies in Nigeria.
Customer experiences
Reported issues
Multiple users have reported unauthorized or continued billing after uninstalling the app, or surprise charges even if they did not use the app.
Context and variation
These complaints come from public forums and may represent a subset of users. Platform-managed subscriptions can still renew unless explicitly cancelled.
Takeaway
Monitor your billing statements and subscription status after installation and after uninstalling to avoid unexpected charges.
Documentation checklist
What to collect
- Order receipts or purchase confirmation from App Store or Google Play.
- Transaction IDs, dates of charges, and amounts shown on your bank statement.
- Screenshots of subscription screens, uninstall actions, and any in-app messages.
How to prepare your request
- Prepare a clear timeline: when you installed, uninstalled, and when you were charged.
- Include platform name (App Store, Google Play, or Web) and the app account email if applicable.
- Send all documentation when emailing [email protected].
Common mistakes
Uninstalling without cancelling
Many users assume deleting the app cancels the subscription. Uninstalling does not stop platform subscriptions; you must cancel through the App Store, Google Play, or your Evolly account.
Expecting direct refunds from Evolly
Users often expect Evolly to refund purchases made through Apple or Google. For those platform purchases, refunds must be requested from Apple or Google first.
Missing documentation
Failing to save receipts, transaction IDs, or screenshots makes disputes harder. Always keep purchase confirmations and billing statements.
Comparative recap
Quick comparison
| Method | How to cancel | Refund availability | Notes |
|---|---|---|---|
| App Store (iOS) | Settings → Your name → Subscriptions → Select Evolly → Cancel | Request via Apple Support; Evolly does not handle Apple refunds | Keep App Store receipt; Apple decides refund eligibility |
| Google Play (Android) | Google Play → Profile icon → Payments & subscriptions → Subscriptions → Find Evolly → Cancel | 48-hour refund window typically available; later refunds at Google's discretion | Use Play receipt and transaction ID for disputes |
| Web / Evolly account | Log in at evolly.app → Account Settings → Subscriptions → Cancel; or email support | Evolly generally does not issue direct refunds; contact platform for platform purchases | For web purchases, contact [email protected] |
After cancelling
Check your bank and platform receipts
After you cancel, monitor your bank statement and platform receipts to confirm no further renewals occur. Keep evidence of the cancellation confirmation.
Follow-up actions
- If you were billed after cancelling, request a refund from Apple or Google first.
- If platform support does not resolve the issue, contact Evolly support at [email protected] with documentation.
- For unresolved disputes in Nigeria, consider filing a complaint with the FCCPC: https://fccpc.gov.ng.
Address
Support email
All cancellation or support requests must be sent to the official email: [email protected].
No physical postal address
Evolly does not provide a public physical postal address for cancellations. Use the support email above for official requests and record your sent messages for proof.
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Written by Amara Obi
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Evolly subscription on Android, open the Google Play Store app, tap your profile icon, select Payments & subscriptions, choose Subscriptions, find Evolly, and tap Cancel Subscription. Remember to keep proof of your cancellation.
Yes, after canceling your Evolly subscription, you will retain access to all features until the end of your current billing period. Make sure to keep track of your billing cycle.
Evolly generally does not issue direct refunds. If you purchased through the App Store, you must request a refund via Apple Support. For Google Play purchases, refunds are typically handled by Google within a 48-hour window.
Your data will remain subject to Evolly's data policy after cancellation. If you wish to delete your account or request data access, contact Evolly support via email at [email protected].
Yes, you can cancel your Evolly subscription through the web by logging into your account at evolly.app, going to Account Settings, selecting Subscriptions, and clicking Cancel Subscription. Keep a record of your cancellation.