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Cancellation service #1 in UAE
cancellation Evolly: Easy Method
What is Evolly
Overview
Evolly is a SaaS platform designed to streamline project management and team collaboration with features like task tracking, file sharing and time management.
The service is delivered via mobile apps and a web dashboard and uses platform billing (Apple App Store, Google Play) for in-app subscriptions where applicable.
Where it operates
Evolly operates internationally from a corporate address in Singapore and maintains an official website at evolly.app.
As of the latest verification, there is no separate Evolly pricing published specifically for the United Arab Emirates on the official site.
How to cancel Evolly
Cancel via Apple App Store (iOS)
- Open the App Store on your iPhone/iPad and tap your profile icon.
- Go to Subscriptions, find Evolly, and tap Cancel Subscription.
- Cancellation stops renewal but your subscription remains active until the end of the paid period.
Cancel via Google Play / Android
- Open the Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Evolly and tap Cancel subscription, then follow the prompts.
- Cancellation is effective at the end of the current billing period.
Cancel via Evolly web account or email
- Log into your account at evolly.app, go to Account Settings → Subscriptions and click "Cancel Subscription".
- If you cannot access the dashboard, send a cancellation request to [email protected] including your account email and subscription details.
- Keep a copy of confirmation (screenshot or message) that cancellation was accepted.
What happens when you cancel
Access and service period
When you cancel a subscription purchased through Apple or Google, the subscription remains active until the end of the paid billing cycle.
You retain access to paid features through that period; no immediate downgrades should occur unless otherwise stated.
Renewals and trial endings
Cancellation prevents automatic renewal at the next billing date. Free trials must be cancelled before their expiry to avoid conversion to a paid plan.
On Apple, cancel at least 24 hours before trial end; on Google (and Huawei), cancel any time before trial expiry.
Data and account retention
Cancelling typically does not delete your Evolly account or stored project data immediately; check account settings for delete options.
If you want data removed, request account deletion from support and keep confirmation for your records.
Will I get a refund?
General refund policy
Evolly’s developer policy states they generally do not provide direct refunds for app purchases; refunds are handled by the platform where the purchase was made.
Always check Evolly’s refund policy page for the latest guidance: Evolly refund policy.
Platform-specific rules
- Google Play: Google generally offers a 48-hour refund window for app purchases; after that, refunds are at Google's discretion.
- Apple App Store: Refund requests for App Store purchases must be handled via Apple Support; Evolly does not process App Store refunds directly.
Exceptions and disputes
In cases of unauthorized charges you believe are incorrect, collect documentation and request a refund via the platform first (Apple/Google).
If platform resolution fails, consider escalating to your bank or local consumer protection authority in the UAE (see consumer rights section below).
Evolly plans and pricing
Pricing availability for UAE
No verified Evolly subscription prices specifically for the United Arab Emirates were found on the official site at the time of verification.
If you need UAE pricing, contact Evolly support or check your platform store listing for local currency prices.
Contact for pricing
| Plan | Price (AED) | Period | Notes |
|---|---|---|---|
| Contact for pricing | Contact for pricing | Contact for pricing | Visit evolly.app or contact [email protected] for UAE availability and local pricing. |
Your consumer rights in United Arab Emirates
What the verified terms say
Evolly's public terms do not mention any specific UAE consumer-rights such as a 14-day cooling-off period or local statutory refund rights.
Refund availability is determined primarily by the platform (Apple/Google) and Evolly’s stated policies.
How to escalate in the UAE
- If you have an unauthorized charge or unresolved refund, first request a platform refund (Apple/Google) and save all correspondence.
- If unresolved, contact your bank to dispute the charge and reference the transaction details.
- As a next step, you may file a complaint with the UAE consumer protection authorities or the Ministry of Economy if necessary (keep documentation).
Customer experiences
Reported issues
Some users have reported unauthorized charges occurring after uninstall or after a free trial ended; these complaints indicate disputes over subscription cancellation timing.
Such reports stress the importance of checking subscription settings and retaining receipts and cancellation confirmations.
Positive and neutral points
Many users manage subscriptions successfully through the App Store, Google Play or Evolly’s web dashboard without issue.
Using platform-managed subscriptions simplifies billing and places refund handling with Apple or Google, which many users find straightforward.
Documentation checklist
What to gather before you contact support
- Order or receipt email from Apple/Google showing the purchase date and amount.
- Account email used with Evolly and the subscription ID if available.
- Screenshots of subscription pages, app uninstall time, and any billing entries.
- Dates and times of trial start/end, and any cancellation attempts (screenshots/emails).
How to present your case
- Provide a clear chronology: purchase → trial → uninstall → charge → cancellation attempt.
- Attach the platform receipt and any confirmation from Evolly or the app store.
- State the resolution you want (refund, charge reversal, account deletion) and be concise when contacting support or your bank.
Common mistakes
Uninstalling instead of cancelling
Uninstalling the app does not cancel an App Store or Google Play subscription; many users assume deletion cancels billing and later see unexpected charges.
Always cancel from the platform’s subscription management screen or the Evolly web account.
Missing the trial cutoff
Failing to cancel a free trial in the required window (e.g., at least 24 hours for Apple) can result in an automatic conversion to a paid plan.
Set a calendar reminder a few days before trial expiry if you intend to cancel.
Comparative recap
At-a-glance comparison
| Method | Where to cancel | Who handles refunds | Effective timing |
|---|---|---|---|
| Apple App Store | App Store → Profile → Subscriptions | Apple handles refunds; contact Apple Support | Cancellation stops renewal; access until period end |
| Google Play | Google Play Store → Subscriptions | Google handles refund eligibility (48‑hour window typical) | Cancellation effective at billing period end |
| Evolly web account | evolly.app → Account Settings → Subscriptions | Developer may restrict direct refunds; platform handles platform purchases | Cancellation usually effective at billing period end |
| Support email | [email protected] | Developer can assist account issues but not override platform refunds | Depends on confirmation from support and platform billing |
After cancelling
What to check immediately
- Save the cancellation confirmation screen or email from Evolly or the platform.
- Check your App Store / Google Play subscriptions to ensure the status shows cancelled.
- Monitor bank/card statements for any unexpected charges over the next billing cycle.
Helpful links and next steps
- Evolly official site: https://evolly.app/
- Evolly Terms (for subscription rules): Evolly Terms
- Evolly refund policy: Evolly refund policy
- Apple refund & report problems: Apple Support - Request a refund
- Google Play refunds: Google Play - Request a refund
- If charges are unauthorized and unresolved, contact your bank and consider filing a complaint with UAE consumer authorities.
Address
Corporate address
111 NORTH BRIDGE ROAD, #08-11, PENINSULA PLAZA, Singapore 179098
Support contact
Primary support email: [email protected]
Official website: https://evolly.app/
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Written by Salem Al Awar
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.