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Cancellation service #1 in Nigeria
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I hereby notify you of my decision to terminate the contract relating to the Fastvpn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Fastvpn: Complete Guide
What is Fastvpn
Overview
Fastvpn (often branded as FastestVPN) is a virtual private network service that provides encrypted connections, server access, and privacy tools for internet users.
It is offered directly via the FastestVPN website and through app stores such as the Apple App Store and Google Play.
Key characteristics
Fastvpn markets itself on speed, simplicity, and cross-platform support with dedicated apps for multiple devices.
The provider publishes terms and conditions and maintains a stated money-back policy that varies by purchase channel.
How to cancel Fastvpn
Cancelling a direct web subscription
- Log in to your account at fastestvpn.com.
- Locate the subscription or billing section in your account dashboard.
- Turn off auto-renew at least 24 hours before the end of the current billing period to prevent the next charge.
- Note: Cancelling midway through a billing period does not trigger a refund for the unused time.
Cancelling via App Stores (Apple / Google)
- Open the Apple App Store or Google Play Store on the device used to subscribe.
- Find your subscriptions in your Apple ID or Google account settings and cancel the Fastvpn subscription there.
- Follow the platform’s cancellation and refund policies; Fastvpn refers users to the respective App Store terms.
Contacting support for cancellation help
- If you cannot cancel via the site or app store, contact Fastvpn support and provide account details and order ID.
- Keep screenshots or confirmation emails in case you need to escalate or dispute a charge.
What happens when you cancel
Access after cancellation
If you cancel auto-renew, you typically retain access until the end of the current paid period.
Cancelling does not usually remove the account immediately; services remain active until expiry.
Renewal and billing
Auto-renew must be turned off at least 24 hours before the period end to avoid the next charge for web subscriptions.
App Store cancellations are governed by Apple or Google billing cycles; check your store account for exact expiry timing.
Data and account retention
Account data, settings, and logs are subject to Fastvpn’s privacy and retention policies as described in their terms of service.
If you need account deletion, request this specifically from support and confirm any data retention terms.
Will I get a refund?
General refund policy
Fastvpn’s official policy states a 31-day money-back guarantee applies only to purchases made via the respective App Stores.
No refunds are available after the first 31 days or for auto-renewals according to the provider’s published terms.
Important exceptions
- Payments made with cryptocurrency are explicitly excluded from any refund eligibility.
- Cancelling a web purchase midway does not entitle you to a refund for unused time; you must disable auto-renew before the deadline.
Where to request a refund
For App Store purchases, follow the refund processes of Apple or Google when applicable.
For web purchases, contact Fastvpn support but expect the provider’s stated no-refund rule for web/auto-renew situations to apply.
Fastvpn plans and pricing
Pricing overview
Exact plan prices depend on the purchase channel and local app store listings.
No complete EUR pricing for Nigeria was found; USD pricing is available on the official website and NGN pricing may appear in the Nigerian App Store.
Plans table
| Plan | Price | Notes |
|---|---|---|
| Individual / Monthly | Varies | Prices vary by currency and store (USD or local store pricing). |
| Individual / Annual | Varies | Discounted annual options often available on the website or app stores. |
| Long-term / Multi-year | Varies | Promotional pricing may apply; check the purchase page for current offers. |
Your consumer rights in Nigeria
Local protection summary
Nigerian consumer law may provide cooling-off or refund protections for digital services, particularly for cross-border e-commerce.
Common guidance for cross-border purchases often mirrors a 14-day cooling-off window, though specifics can vary.
How Fastvpn’s policy interacts with Nigerian rights
- Fastvpn’s stated 31-day money-back guarantee applies only to App Store purchases, which may not align with local expectations.
- The provider excludes refunds for cryptocurrency purchases, limiting recourse for that payment method.
- Requirements to proactively cancel auto-renew (24 hours before period end) mean consumers must act early to avoid unwanted charges.
What to do if you believe rights are breached
If you think Fastvpn’s policy conflicts with Nigerian law, keep documentation and consider contacting local consumer protection authorities.
Seek legal advice or file complaints through appropriate Nigerian regulatory channels if necessary.
Customer experiences
Positive feedback
Some reviewers on Trustpilot praise Fastvpn for reliability, a user-friendly interface, helpful customer support, and reasonable pricing.
These reviews highlight instances of fast support and perceived good value for money.
Negative feedback
Other users report technical connectivity issues, occasional slow performance, and app-specific problems (for example, Android TV app complaints).
There are also reviews describing difficulties cancelling subscriptions, account freezes after purchase, verification demands, and refund delays.
Balanced takeaway
Overall, experiences are mixed: many users find the service workable, while others face frustrating technical or billing issues.
Keeping records of transactions and communication helps if you need to escalate a dispute.
Documentation checklist
Before you cancel
- Subscription confirmation email or order number.
- Account login email and any customer ID.
- Payment method details (last 4 digits, transaction date).
If you request a refund or dispute
- Screenshots of billing entries, auto-renew settings, and cancellation confirmations.
- Correspondence with Fastvpn support and any ticket numbers.
- Receipts from Apple or Google if purchase was via an app store.
Common mistakes
Missing the auto-renew deadline
A frequent error is not turning off auto-renew at least 24 hours before the billing period ends for web subscriptions.
If you miss the deadline you will usually be billed for the next period and not be eligible for a refund.
Using the wrong cancellation channel
Cancelling on the website when you subscribed via an app store (or vice versa) can lead to confusion and unresolved charges.
Always cancel through the same channel you used to subscribe: website subscriptions via the account dashboard, app subscriptions via Apple/Google.
Paying with cryptocurrency
Users who pay with cryptocurrency forfeit refund eligibility under Fastvpn’s stated policy.
If you want refund flexibility, choose a refundable payment method and keep records of purchases.
Comparative recap
Side-by-side comparison
| Feature | Fastvpn (FastestVPN) | App Store Policies / Nigerian Consumer Law |
|---|---|---|
| How to cancel | Turn off auto-renew on site 24+ hours before period end; app store cancellations via Apple/Google. | App stores manage their own subscriptions; local law may allow cooling-off periods and refunds. |
| Refund window | 31-day money-back only for App Store purchases; no refunds after 31 days or for auto-renewals. | Apple/Google have their refund procedures; Nigerian protections may allow remedies depending on circumstances. |
| Crypto payments | Explicitly excluded from refunds. | Payment-specific rules vary; consumer protections may be limited for crypto transactions. |
After cancelling
What to check immediately
Confirm cancellation in your account or app store and save any confirmation emails or screenshots.
Monitor your payment method for unexpected charges for at least one billing cycle.
Helpful links and next steps
- FastestVPN terms of service: https://fastestvpn.com/terms-of-service
- Trustpilot (FastestVPN reviews): https://www.trustpilot.com/review/fastestvpn.com
- Trustpilot (fastvpn.im reviews): https://www.trustpilot.com/review/www.fastvpn.im
- If purchased via Apple/Google, use your store’s support pages to request refunds or review charges.
Address
Official correspondence
Fastest VPN
6366 S La Jolla Ave, Los Angeles, California 90048, United States
Notes about local contact
No specific Nigerian office was found in available records; use the global support channels or the U.S. address for written correspondence.