Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Geofinder service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Geofinder: Easy Method
What is Geofinder
Overview
Geofinder is a location and reverse-phone-lookup service that offers premium subscriptions for tracking and identifying phone numbers and devices.
The service is available via the web (geofinder.co) and an iOS app listed in the Apple App Store for Nigeria.
How it is commonly used
Users employ Geofinder to locate family members, recover lost phones, or identify unknown callers using reverse lookup features.
Access to premium features requires an active subscription or trial arranged through the website or the iOS App Store.
How to cancel Geofinder
Cancel via the Web (geofinder.co)
- If needed, reset your account PIN before logging in to the dashboard.
- Log in at the dashboard on geofinder.co.
- Navigate to ACCOUNT → "Cancel my account".
- Follow the on-screen cancellation instructions and keep any confirmation or reference number.
Cancel via the iOS App Store
- Open Settings on your iPhone, tap your name, then tap Subscriptions to view active subscriptions.
- Find the Geofinder subscription and turn off Auto-Renewal at least 24 hours before the renewal date.
- Note: You cannot cancel the current subscription period from inside the app to stop charges already billed; use your iTunes/Apple ID account settings.
What happens when you cancel
Access and remaining service
After cancellation, access typically continues until the end of the current paid period unless otherwise stated by the provider.
If you cancel during a free trial and the trial was converted, access may end immediately or at period end depending on the billing method.
Billing and renewal
Web cancellations should prevent further renewals if completed before the next billing cycle.
iOS subscriptions stop auto-renewal but remain active until the paid period expires; you must disable renewals via Apple settings.
Data and account retention
Geofinder’s terms and disclaimer do not give detailed retention timelines, so account data may remain after cancellation.
Consider exporting or recording any important information you need before cancelling.
Will I get a refund?
Published policy
Geofinder does not publish an explicit refund policy or a standard cooling-off period in its publicly available Terms of Use.
The site disclaimer states that "Your statutory Consumer Rights are unaffected," but no clear refund procedure is listed.
User reports and practical experience
- Multiple user reports indicate difficulty obtaining refunds, especially after trial periods converted into large recurring charges.
- Many reviews describe limited or unhelpful responses from customer support when requesting refunds.
What to do if you want a refund
- Collect proof of purchase (receipts, bank statements, App Store receipts) and screenshots of subscription terms shown at signup.
- If billed via Apple, contact Apple Support and request a refund through your purchase history first (Report a problem - Apple).
- If billed via your card or bank, ask your bank about a chargeback and file a dispute if charges are unauthorised or misleading.
- If you believe you were misled, you may file a complaint with local consumer authorities (see consumer rights section below).
Geofinder plans and pricing
Available plans
Pricing varies by platform and region. Below are the known App Store prices and plan names.
Notes on prices
App Store Nigeria listing shows amounts in NGN; prices can change with App Store updates and exchange rates.
| Plan | Price | Period | Features |
|---|---|---|---|
| Introductory / Geofinder.mobi Monthly | €14.94 (≈ ₦24,900) | Monthly | Full premium access (introductory / standard monthly subscription) |
| Geofinder.mobi Yearly | €27.54 (≈ ₦45,900) | Annual | Full premium access, annual plan |
Your consumer rights in Nigeria
Legal framework
Nigeria’s Federal Competition and Consumer Protection Act (FCCPA) provides consumer protections against unfair commercial practices and misleading advertising.
The FCCPA gives consumers rights to clear information on price, contract terms, and remedies for deceptive practices.
How to seek help locally
- Contact the Federal Competition and Consumer Protection Commission (FCCPC) to lodge a complaint about misleading terms or unfair billing: fccpc.gov.ng.
- Keep records of communication, receipts, and screenshots to support your complaint.
Other practical options
For Apple-billed subscriptions, request refunds via Apple first because Apple handles in-app payments and refunds in many cases.
If charged to a card, your bank may offer a chargeback or dispute process for unauthorised or deceptive charges.
Customer experiences
Positive feedback
- Some users reported successful reverse phone lookups that identified unknown callers.
- Other users found the location features useful for family tracking and recovering lost phones.
Negative feedback
- Many users reported unexpected large recurring charges after low-cost trials and difficulty getting refunds.
- Numerous reviews describe slow or unhelpful customer support and trouble cancelling subscriptions.
Balanced takeaway
While some users find the core features useful, recurring complaints about billing transparency and refund handling are common enough to merit caution.
Document everything at sign-up and understand the billing path (Apple vs. web) to avoid surprises.
Documentation checklist
What to collect before contacting support
- Account email and username used for Geofinder.
- Order receipt or App Store purchase receipt showing transaction date and amount.
- Screenshots of the subscription page or trial terms as shown when you signed up.
- Bank or card statement lines showing the charge(s).
What to include in a consumer complaint
- Clear chronology of events (signup, trial, charge dates, cancellation attempts).
- Copies of correspondence with Geofinder and any response you received.
- Any cancellation confirmation or reference number if available.
Common mistakes
Timing and auto-renewal
Many users miss the 24-hour window before renewal on iOS and are charged because they did not turn off auto-renewal in time.
Always check your subscription renewal date and disable auto-renewal well before that deadline.
Where the charge comes from
Users sometimes try to cancel inside the app but the subscription was billed through Apple; cancelling in-app will not stop App Store renewals.
Confirm whether the payment is handled by Geofinder directly or through Apple before deciding how to cancel.
Record-keeping
Failing to save receipts, screenshots of terms, or email confirmations makes refunds and disputes harder to pursue.
Save all purchase receipts and any cancellation confirmations immediately after you act.
Comparative recap
Quick comparison overview
This table compares the primary cancellation paths, typical ease of cancellation, and refund likelihood based on available information.
Notes on interpretation
“Refund likelihood” reflects published policy and user reports, not a guaranteed outcome for any individual case.
| Method | Ease of Cancellation | Refund Likelihood | Key Notes |
|---|---|---|---|
| Web (geofinder.co) | Moderate - cancel via ACCOUNT → "Cancel my account" | Low to Moderate - no published policy; user reports vary | Keep PIN and confirmation; collect receipts for disputes |
| iOS App Store (Apple) | Easy to stop auto-renewal via Apple ID settings | Moderate - Apple handles in-app refunds separately | Disable 24 hours before renewal; contact Apple for refunds |
After cancelling
Immediate steps
- Save or export any data you need from your account before access is removed.
- Keep copies of cancellation confirmations and any email replies from Geofinder.
If you were charged after cancelling
- Contact the payment provider (Apple or your bank) to request a refund or chargeback with your supporting documents.
- If you believe terms were misleading, file a complaint with the FCCPC: fccpc.gov.ng.
Helpful links
- Geofinder cancel page: geofinder.co/cancel
- Geofinder Terms & Disclaimer: geofinder.co/terms.php | geofinder.co/disclaimer
- Apple report a problem / refunds: Apple - Report a Problem
- Apple subscriptions support: Apple - Manage subscriptions
- FCCPC (Nigeria consumer protection): fccpc.gov.ng
Address
Registered/Listed address
The only credible postal address found in public business listings for Geofinder is a London address:
63-66 Hatton Garden 23 London EC1N 8LE
Notes about contact
This UK address appears in a business directory referencing Geofinder; it may not reflect current operational or billing departments.
For billing disputes, follow the refund and local consumer-protection steps above in parallel with contacting Geofinder through the website.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.