Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Geozilla service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel GeoZilla: Easy Method
What is GeoZilla
Overview
GeoZilla is a location-sharing and family safety app that helps users track family members, coordinate locations, and monitor GPS-enabled devices.
The app offers free features and optional premium subscriptions and service plans that add advanced tracking, alerts, and device support.
Key features
GeoZilla provides real-time location sharing, place alerts, location history, and support for compatible GPS trackers.
Premium or service-plan tiers may unlock additional features such as extended history, improved accuracy, and device service subscriptions.
How to cancel GeoZilla
Cancel on App Store (iOS)
- Open Settings on your iPhone or iPad, tap your name, then choose "iTunes & App Store".
- Tap your Apple ID, choose "View Apple ID" (you may need to authenticate), then go to "Subscriptions".
- Find GeoZilla in the list and select "Cancel" or "Cancel Subscription". Cancel at least 24 hours before renewal to avoid the next charge.
Cancel on Google Play (Android)
- Open the Google Play Store app and open the Menu, then choose "Subscriptions".
- Locate the GeoZilla subscription and turn off auto-renew or select "Cancel subscription".
- Cancel at least 24 hours before renewal. Your access continues until the end of the current billing period.
Cancel on GeoZilla website
- Log in at geozilla.com or open the app and go to Subscriptions or Manage Subscriptions.
- Click "Cancel Renewal" or "Cancel Subscription" to stop automatic renewal. The subscription remains active until the billing cycle ends.
Important note about account deletion
Deleting your GeoZilla account does NOT automatically cancel any subscriptions managed through Apple or Google Play. You must cancel subscriptions separately through the platform where you purchased them.
Always confirm cancellation via the subscription manager on the platform used to purchase the subscription.
What happens when you cancel
Access after cancellation
When you cancel, your subscription typically remains active until the end of the current paid period.
You will retain access to premium features for the remainder of that billing cycle; auto-renewal simply stops.
Billing and charges
Cancel at least 24 hours before renewal for App Store and Google Play purchases to avoid being billed for the next period.
GeoZilla does not generally prorate or extend access beyond the paid period unless specified in a platform or website policy.
Account data and privacy
Cancelling a subscription does not necessarily delete your account or personal data. Data retention is governed by GeoZilla’s privacy policy.
To remove account data, follow the account deletion process and confirm any outstanding subscriptions have been cancelled through their original purchase platform.
Will I get a refund?
App Store and Google Play purchases
Refund requests for purchases made through Apple or Google must be submitted to those platforms.
Platforms typically accept refund requests within about 30 days if charged by mistake; follow Apple or Google refund procedures.
GeoZilla website purchases and service plans
For premium subscriptions bought on the GeoZilla website, refunds are generally only issued for technical bugs if requested within 30 days.
Service plans for GPS trackers bought on the website may be fully refundable within 30 days of purchase; support handles device issues case-by-case.
Device returns and replacements
GeoZilla device (hardware) returns must be made within 30 days in original condition and packaging for a full refund, which can include the service plan.
If a device is defective, replacement may be issued (often within 48 hours) per the device return policy; outside that window, remedies vary.
EEA/UK cooling-off rights (not Nigeria)
Users in the EEA or UK have a 14-day cooling-off period for website purchases and may be entitled to a full refund if the premium service was not used.
Nigerian users typically do not have this automatic 14-day right via GeoZilla’s Terms of Use; check local consumer law for possible protections.
GeoZilla plans and pricing
How prices are presented
Exact subscription prices for GeoZilla in Nigeria are not listed in official sources available for 2024/2025.
App stores display local pricing at purchase time; website pricing may vary by region and promotion.
Typical plan types
GeoZilla commonly offers a free tier, a Premium subscription, and service plans for GPS trackers.
Because specific Nigerian prices are unavailable, pricing is listed as "Varies" below and should be checked in the store at checkout.
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | Varies | Free | Limited features |
| Premium subscription | Varies | Monthly or yearly | Extended history and premium features |
| Service plan (GPS tracker) | Varies | Monthly or annual | Device service and connectivity |
| Device (hardware) | Varies | One-time | Returnable within 30 days if in original condition |
Your consumer rights in Nigeria
Cooling-off and refund applicability
GeoZilla’s Terms of Use apply the 14-day cooling-off period only to EEA/UK customers; Nigerian consumers are not explicitly covered by that clause.
Nigerian consumers should not assume the same automatic cooling-off rights apply to GeoZilla website purchases.
Local consumer protection and escalations
Nigerian consumer law may provide remedies for defective goods or services not delivered as promised; results depend on local regulation and the case facts.
If GeoZilla support does not resolve a valid claim, Nigerian users can document the issue and consider contacting national consumer protection authorities such as the Consumer Protection Council or similar local bodies.
Recommended local steps
Keep receipts and screenshots and try GeoZilla support first. If unresolved, escalate to your payment provider or local consumer protection authority with your evidence.
Document timelines, responses, and any automated charges for a stronger complaint file.
Customer experiences
Positive feedback
Many users report GeoZilla is useful for family coordination, praising navigation, design, and ease of adding places.
Support responsiveness and refunds for unauthorized charges receive positive mentions from several users.
Negative feedback
Common complaints include unexpected or repeated charges, difficulty cancelling subscriptions, and frustration with trial charges turning into paid subscriptions.
Some users reported perceived misleading advertising about features such as phone-number tracking or disappointment with functionality for stolen phones.
Balanced takeaway
Overall, users value core location features and responsive support in some cases, but billing transparency and cancellation clarity are recurring problem areas.
Carefully monitor charges and confirm cancellations via the platform where the subscription was purchased.
Documentation checklist
What to collect before contacting support
- Account email and username used with GeoZilla.
- Order receipts or screenshots showing charges and dates.
- Details of the platform used to purchase (Apple ID, Google account, or website).
- Evidence of attempts to cancel and any confirmation screens or emails.
What to include in an escalation
- A clear summary of the issue, dates of charges, and desired resolution (refund/cancellation).
- Copies of communication with GeoZilla support and platform support responses.
- Serial numbers or order IDs for devices or service plans, if relevant.
Common mistakes
Cancelling vs deleting account
A frequent error is assuming account deletion cancels subscriptions. Deleting the app or account typically does not stop charges billed through Apple or Google Play.
Always cancel within the subscription manager of the store where you purchased the plan and confirm cancellation there.
Missing cancellation windows
Some users forget to cancel at least 24 hours before renewal and are charged for another period; this is a common reason for disputed charges.
Keep renewal dates in your calendar and verify subscription status in the App Store, Google Play, or GeoZilla account page.
Not keeping receipts or evidence
Not saving receipts, screenshots, and correspondence makes refunds or escalations much harder. Always keep records until the issue is resolved.
Gather platform receipts (Apple/Google emails) and any GeoZilla order confirmations as part of your documentation.
Comparative recap
Quick summary table
| Action | Where to do it | Refund likelihood | Key note |
|---|---|---|---|
| Cancel subscription | App Store / Google Play / GeoZilla website | Not usually refundable; access lasts until period end | Cancel at least 24 hours before renewal for stores |
| Request refund (platform) | Apple or Google support | Possible, typically within ~30 days | Submit refund request through the platform purchase system |
| Request refund (website) | GeoZilla support | Only for bugs or within 30 days for service plans | Premium web refunds are limited and handled case-by-case |
| Return device | GeoZilla returns process | Full refund if returned within 30 days in original condition | Defective devices may be replaced quickly per policy |
Takeaway
For purchases through Apple or Google, manage subscriptions and refunds through those platforms. For website purchases and devices, contact GeoZilla support and follow the 30-day rules.
Nigerian users should document everything and be prepared to escalate to local consumer protection if necessary.
After cancelling
Follow-up steps
- Confirm cancellation in the App Store, Google Play, or GeoZilla account and save screenshots.
- Monitor your payment method for any unexpected charges and keep evidence if you need a dispute.
- If you need a refund, submit the request to the platform (Apple/Google) or GeoZilla support depending on where you purchased.
Helpful links
- GeoZilla official website and support
- Manage subscriptions on Apple (Apple Support)
- Manage and cancel subscriptions on Google Play
- GeoZilla Terms of Use
Address
Primary contact address
Parnithos, 9 Flat/Office A, Germasogeia, 4040, Limassol, Cyprus.
Use this address as listed in GeoZilla’s public contact and privacy documentation for formal correspondence.
Privacy / Data controller
This address is shown in GeoZilla’s official contact page and Privacy Policy as the data controller location; refer to the Privacy Policy for data requests.
For account or data deletion queries, include your account identifying information and follow the support links above.
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FAQ
Important warning regarding service limitations
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Please note, Postclic cannot:
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