Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Github service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel GitHub Subscription: Step-by-Step Guide
What is GitHub
Overview
GitHub is a web-based platform for hosting git repositories, collaboration, and code review used by individuals, teams, and organisations worldwide.
It includes services like repositories, CI/CD, package hosting, marketplace apps, and paid features such as Copilot and Enterprise plans.
Primary uses
Common uses include source control, issue tracking, pull requests, and team collaboration across projects.
Paid features extend functionality with advanced CI minutes, storage, security and enterprise controls.
How to cancel GitHub
Canceling a GitHub Marketplace app (via GitHub)
- Sign in to GitHub and go to Settings > Billing & licensing > Marketplace apps.
- Find the app and choose to cancel; cancellation via GitHub takes effect at the end of the paid billing cycle.
- If you cancel a free trial for a Marketplace app, access ends immediately upon cancellation.
- More details: GitHub docs.
Canceling subscriptions purchased via App Store or Google Play
- GitHub does not manage subscriptions bought through Apple or Google - open the relevant store app (iOS or Android).
- Use your account’s subscription settings in the App Store or Google Play to cancel; those stores control billing and renewals.
- See store policies or your device help for step-by-step platform-specific cancellation.
- Reference: notes on store-managed subscriptions.
What happens when you cancel
Access and service timing
If you cancel a paid GitHub subscription via the web, most services remain active until the end of the current paid billing period.
For Marketplace free trials, cancellation is immediate and access is lost instantly.
Data and account effects
Per GitHub policies, user responsibility includes making backups before cancelling; content may be deleted on account termination.
Ensure you export repositories, artifacts, and settings before cancelling to avoid permanent loss.
Will I get a refund?
GitHub web and Marketplace refund policy
Monthly plans on GitHub web are generally non-refundable; GitHub does not issue refunds or credits for partial months, unused time, or downgrades.
Marketplace subscriptions cancelled via GitHub are not prorated; the service typically remains until the end of the paid period.
App Store and Google Play refunds
Refunds for purchases made through Apple or Google are governed by their refund policies; GitHub does not directly issue refunds for these transactions.
To request refunds for store purchases, contact Apple Support or Google Play Support following their refund procedures.
GitHub plans and pricing
Pricing table overview
The table below lists common paid plans and features. GitHub charges in USD; convert at your bank/card rate for local EUR or NGN values.
| Plan | Price | Period | Key features |
|---|---|---|---|
| Team | ≈€ (USD 4 × current USD→EUR rate) | Monthly | Advanced collaboration, Codespaces, 3,000 CI/CD minutes/month, 2 GB Packages storage |
| Enterprise | ≈€ (USD 21 × current USD→EUR rate) | Monthly | Enterprise features: SAML SSO, audit logs, compliance, 50,000 CI/CD minutes/month, 50 GB Packages storage |
| Copilot Pro (Individual) | ≈€ (USD 10 × current USD→EUR rate) | Monthly | Unlimited completions and chats, mobile access, 300 premium requests |
| Copilot Pro+ | ≈€ (USD 39 × current USD→EUR rate) | Monthly | All Pro features plus more models, 5× more premium requests, GitHub Spark |
Pricing notes
GitHub charges in USD globally; exact EUR or NGN cost depends on your card or bank exchange rate at payment.
Check your billing statement or card issuer for the final local-currency amount charged.
Your consumer rights in Nigeria
General legal context
GitHub’s international terms limit liability and set their cancellation/refund rules, but local consumer protection may affect rights in Nigeria.
Nigerian consumer law or central bank/card dispute rules can offer remedies for incorrect billing or unfair practices.
Practical actions for Nigerian customers
- Document charges, dates, and communications with GitHub or app stores.
- Contact your bank or card issuer to dispute unauthorised or incorrect charges if needed.
- Consider contacting Nigeria’s consumer protection agency or legal counsel for unresolved issues.
Customer experiences
Positive feedback
Many users praise GitHub’s free tier for open-source hosting and collaboration, calling it excellent for projects and learning.
Positive reviews commonly highlight ease of collaboration, community features, and educational benefits.
Negative feedback
Common complaints include unexpected charges, confusion over trials, and difficulty cancelling certain subscriptions.
Several users report unresponsive support, billing errors, or account issues that were slow to resolve.
Documentation checklist
Before you contact support
- Account email and username used for the subscription.
- Transaction dates, amounts, and payment method (card, PayPal, App Store, Google Play).
- Names of apps or specific services (e.g., Marketplace app, Copilot, Team/Enterprise plan).
If you escalate or dispute
- Copies or screenshots of billing pages, confirmation emails and cancellation attempts.
- Correspondence with GitHub or app store support, including ticket numbers.
- Bank or card statements showing the charge if disputing with your issuer.
Common mistakes
Assuming store cancellations are handled by GitHub
Example: Canceling on GitHub.com but the subscription was purchased via the App Store; the store still renews your subscription.
Always verify where the purchase was made (GitHub vs App Store/Google Play) before cancelling.
Not backing up data before cancelling
Example: Deleting or losing repositories after account termination because no export was made prior to cancellation.
Export code, issues, and artifacts before cancelling to avoid permanent data loss.
Comparative recap
Quick comparison
The table below summarises cancellation method, refund likelihood, and timing for common purchase types.
| Purchase type | How to cancel | Refund policy | When cancellation takes effect |
|---|---|---|---|
| GitHub web (monthly plans) | Cancel via GitHub account billing settings | Generally no refunds for partial months or unused time | Service remains until end of paid period |
| GitHub Marketplace app (via GitHub) | Settings > Billing & licensing > Marketplace apps | No prorated refunds; free trial cancellations are immediate | Paid subscriptions end at billing cycle end; trials end immediately |
| App Store / Google Play purchases | Cancel through Apple App Store or Google Play subscription settings | Refunds governed by Apple/Google policies, not GitHub | Controlled by the store; follow store cancellation confirmation |
After cancelling
Immediate next steps
Back up any remaining repositories, artifacts, or settings you need before access ends or data is removed.
Confirm cancellation emails or billing page changes and keep copies for records.
Useful links and support
- Cancel a GitHub Marketplace app (GitHub docs)
- Notes on App Store / Google Play subscriptions
- For App Store refunds: contact Apple Support via your Apple ID account page.
- For Google Play refunds: use Google Play Help & Support in the Play Store app.
Address
Corporate correspondence
Use this address if you need to send formal correspondence to GitHub from Nigeria or elsewhere.
Mailing address
GitHub, Inc. Attn: Customer Service
88 Colin P. Kelly Jr. Street, San Francisco CA 94107, United States of America
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.