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Cancel HAILUO AI
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Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Hailuo Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Hailuo Ai: Easy Method
What is Hailuo Ai
Product overview
Hailuo Ai is an online AI-powered service offering tiers of subscription plans for features such as video generation and other creative tools. It is provided via web accounts and through third-party app stores (App Store, Google Play).
How it is delivered
Subscriptions can be purchased directly on the Hailuo Ai website or through Apple and Google app stores, which affect how you manage and cancel the subscription. Support is available by email for account and billing questions.
How to cancel Hailuo Ai
Web (direct) subscriptions
- Sign in to your Hailuo Ai account on the website.
- Go to Account Settings or Subscription/Billing section.
- Choose Cancel or Turn Off Auto-Renewal before the next renewal date to prevent another charge.
- If you cannot cancel in the account, contact support at support@hailuo-ai.art with your account details and request cancellation before the renewal date.
- Note: Cancellation takes effect at the end of the current paid term; you keep access until then.
App Store or Google Play subscriptions
- If you bought the subscription via Apple App Store or Google Play, you must cancel through that store - not the Hailuo Ai website.
- For Apple: open Settings > [your name] > Subscriptions and cancel the Hailuo Ai subscription before the renewal start date.
- For Google Play: open Play Store > Menu > Payments & subscriptions > Subscriptions and cancel there before renewal.
- Cancel before the renewal start date to avoid auto-renewal; store policies control refunds and renewals for these purchases.
What happens when you cancel
Access and features
Your subscription remains active until the end of the current paid period even after cancellation. You will retain features and credits for the remainder of that term.
Billing and renewal
Auto-renewal stops after cancellation but no retroactive or pro‑rata refunds are generally given once a billing period has started. App-store purchases follow the store's renewal policies.
Account data and content
Account data and any content or credits you hold may remain associated with your account after cancellation. Export or save any important content before the end of the term.
Will I get a refund?
General refund policy
Subscription fees are generally non-refundable once the paid period has commenced. There are no pro‑rata refunds if you cancel mid-period under the standard Terms of Service.
Exceptions and how to request
- One-time purchases (service packs/credits): refunds generally possible only if requested within 7 days and the item remains entirely unused.
- Material service defects: if a core functionality is unusable and Hailuo Ai does not remedy it in reasonable time after notification, partial or full refunds may be considered on a case‑by‑case basis.
- Legal requirements: refunds will be provided where required by applicable law.
- To request a refund, email support@hailuo-ai.art with receipts, order IDs, and a clear description of the issue.
Hailuo Ai plans and pricing
Overview of available plans
Prices below are listed in euros as provided. Regional pricing and exchange rates (Naira ↔ EUR) may vary and App Store/Google Play may display different local prices.
Price note
Conversion guidance: a sample rate used was ₦1,580 = €1. Your actual Naira charge can differ due to currency fluctuation and store fees.
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| Standard Monthly | €9.43 | Monthly | Standard tier |
| Pro Monthly | €37.94 | Monthly | Pro tier |
| Ultra Monthly | €126.58 | Monthly | Ultra tier |
| Max Monthly | €189.81 | Monthly | Max tier |
| Ultra Quarterly | €379.62 | Quarterly | Ultra tier |
| Max Quarterly | €632.91 | Quarterly | Max tier |
| Master Yearly | €822.15 | Yearly | Master tier |
Your consumer rights in Nigeria
Key practical rights
Hailuo Ai's Terms allow refunds where required by applicable law and for material defects. In Nigeria you also have general consumer rights to complain and seek redress for faulty or misrepresented services.
Where to get help locally
- Contact your card issuer or bank to dispute unauthorized charges or request a chargeback if applicable.
- File a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) for consumer disputes and unfair commercial practices.
- Consider local legal advice for complex disputes - this guide does not replace professional legal counsel.
Customer experiences
Positive reports
Some users have reported successful, fast refunds of credits when generations failed, with credits returned almost instantly in a few cases.
Negative reports
There are multiple complaints about unexpected charges after cancellation attempts, difficulty cancelling via app/website, missing or disappearing credits, lack of responsive support, and quality concerns for generated content.
Documentation checklist
Essential items to collect
- Order receipts and subscription confirmation emails.
- Payment transaction IDs and bank or card statements showing the charges.
- Screenshots of subscription pages, error messages, or missing credits.
- Any correspondence with Hailuo Ai support (dates and content).
When filing complaints
- Include a clear timeline of events (purchase date, renewal date, cancellation attempts).
- Attach evidence when contacting support, your bank, or consumer protection agencies.
Common mistakes
Canceling in the wrong place
Many users try to cancel on the website after purchasing through the App Store or Google Play. If you bought through a store, you must cancel in that store to stop renewal.
Missing renewal deadlines and receipts
Failing to cancel before the renewal date is a frequent cause of unexpected charges. Not saving receipts or confirmation emails makes it harder to request refunds or dispute charges.
Assuming automatic refunds
Assuming a refund will be automatically issued after cancellation is risky. Hailuo Ai’s Terms generally do not offer pro‑rata refunds once a period has started; always request refunds explicitly and provide evidence.
Comparative recap
Quick comparison by purchase method
| Topic | Web Direct | App Store / Google Play |
|---|---|---|
| Where to cancel | Account Settings on Hailuo Ai website or email support | Cancel through Apple App Store or Google Play subscriptions |
| When cancellation takes effect | End of current paid term (no immediate pro‑rata refund) | Managed by store; stop future renewals if cancelled before renewal |
| Refund likelihood | Generally no pro‑rata refunds; exceptions for defects or unused one‑time purchases | Refunds handled by the store’s refund policy and Hailuo Ai’s support |
| Support contact | support@hailuo-ai.art | Also contact the app store support team for store purchases |
After cancelling
What to check immediately
- Save cancellation confirmation and take a screenshot of subscription status showing cancellation or non‑renewal.
- Monitor your bank or card statement for any unexpected charges after cancellation.
Helpful links and next steps
- Contact Hailuo Ai support: support@hailuo-ai.art
- Apple support for subscriptions: Apple billing & subscriptions
- Google Play subscriptions help: Google Play subscriptions
- FCCPC (Nigeria consumer protection): https://fccpc.gov.ng
Address
Registrant address
REDACTED FOR PRIVACY, 1928 E. Highland Ave. Ste F104 PMB# 255 85016 Phoenix AZ.
Support and privacy note
The registrant address appears to be a privacy/mail forwarding address rather than a primary office location. For billing and account issues, use support via email: support@hailuo-ai.art.