Cancel Heroku: Step-by-Step Guide

What is Heroku

Service overview

Heroku is a cloud platform for building, running and scaling applications using managed containers called dynos.

It offers paid dynos, add-ons and higher-capacity packages for production workloads alongside free or low-cost tiers for development.

Why this guide is for Nigeria

This guide explains how Nigerians can cancel Heroku billing, what to expect about refunds, and how local consumer protections may apply.

It summarises Heroku policies, typical user experiences, and practical steps to avoid unwanted charges.

How to cancel Heroku

Prepare before cancelling

Sign in to the Heroku dashboard on the web; Heroku requires account management in the dashboard rather than app stores.

Ensure you have access to the account email and any billing records needed for disputes or refunds.

Step-by-step cancellation steps

• On the Heroku dashboard, delete or transfer all applications that incur charges.
• Remove or downgrade any paid add-ons and stop or remove paid dynos.
• Pay any past-due invoices; unresolved debts prevent account closure.
• Once all paid usage is removed and balances cleared, remove your credit card and close the account.
• Note: you cannot close mid-billing if paid usage remains; follow the dashboard instructions to complete closure.

What happens when you cancel

Access and billing

After you remove paid services and close the account, Heroku will stop future billing for that account once closure is processed.

If paid usage exists during a billing cycle, you may retain access until the cycle ends depending on plan rules.

Data retention and deletion

Deleting apps and add-ons removes associated resources; retain backups before deletion if you need data later.

Accounts or data may be deleted for missed payments; keep records of communications to dispute unexpected deletions.

Will I get a refund?

Heroku refund policy

Heroku generally does not provide refunds for incidents, maintenance, or outages.

There is no general policy for prorated refunds for mid-cycle cancellations; already-incurred charges are usually non-refundable.

Exceptions and timelines

• Refunds are processed only for completed tax exemption applications and are applied as account credits.
• Refund processing typically takes 5 - 10 business days depending on your bank.
• For more details on incidents and refunds see Heroku support.

Heroku plans and pricing

Key plans

Below are representative plans and listed prices from available Heroku information.

Heroku does not publish specific Nigeria prices; charges may appear in EUR or USD depending on billing settings.

Your consumer rights in Nigeria

Legal protections

Consumers in Nigeria are protected under the Nigerian Consumer Protection Council Act (2004), which mandates fair billing and transparent policies.

You have the right to dispute unclear or unauthorized charges and to expect transparent billing information.

Practical steps under local law

• Monitor billing closely and remove paid services before renewal dates to avoid unwanted charges.
• Retain cancellation records, screenshots and support correspondence for disputes with Heroku or your bank.
• If needed, lodge a complaint with the Consumer Protection Council or pursue a chargeback through your bank for unauthorized charges.

Customer experiences

Reported negative experiences

Multiple users report being billed after deleting accounts or apps, or facing difficulty removing payment methods.

Common complaints include lack of responsive support, permanent deletions after missed payments, and ongoing charges despite cancellation attempts. See Trustpilot.

Balanced perspective

Some users successfully cancel without issue if they follow the dashboard steps carefully and clear past-due invoices first.

Careful preparation, timely action before billing renewals, and keeping records reduces the risk of disputes.

Documentation checklist

What to collect before cancelling

• Account email and login details for the Heroku dashboard.
• Screenshots of app/add-on lists and billing pages showing charges and plan types.
• Invoices and payment receipts, including dates and amounts charged.

What to keep after cancelling

• Confirmation of app deletion or transfer and account closure confirmation if provided.
• Support tickets, email threads, and any reference IDs for disputes or chargebacks.

Common mistakes

Failing to remove paid services

A frequent mistake is trying to remove the credit card or close the account before deleting paid dynos and add-ons.

This prevents account closure and can lead to continued billing; always remove paid usage first.

Not paying past-due invoices

Another error is assuming closure is possible with unpaid balances - Heroku requires past-due invoices to be paid before closing.

Retain payment confirmation; failing to do so may result in collections or permanent deletion of account data.

Comparative recap

Quick comparison table

This table summarises key points to help decide next steps when cancelling Heroku from Nigeria.

After cancelling

Verify and monitor

Keep monitoring your bank statements for at least one billing cycle to confirm no further charges are applied.

If you see unexpected charges, contact Heroku support and your bank immediately with documentation.

Helpful links and next steps

• How to close a personal Heroku account: Heroku article
• Eco dyno cancellation details: Heroku Eco dyno FAQ
• Refund timing and policies: Heroku refund timing
• Cancel subscription notes: Third-party guide

Address

Corporate correspondence

No Nigeria-specific postal address was found for cancellation requests.

Use the Heroku (Salesforce) office address for formal correspondence if needed.

Mailing address

Heroku, Inc. 415 Mission Street Suite 300 San Francisco, CA 94105

Consider using tracked mail or email support channels first before sending physical correspondence.