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I hereby notify you of my decision to terminate the contract relating to the Iscanner service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Iscanner: Easy Method
What is Iscanner
Overview
iScanner is a mobile app for scanning documents, converting images to PDF, and performing OCR (text recognition) on captured documents.
The app is available on iOS and Android and also offers web-based purchases and subscription options for added features.
Primary uses
Users commonly use iScanner for receipts, contracts, notes, and multi-page document scanning and sharing.
Features vary between the free tier (ad-supported) and paid plans that unlock additional tools and storage.
How to cancel Iscanner
iOS (App Store) cancellation
Subscriptions bought through Apple must be cancelled using Apple subscription management, not from inside the app.
- Open Settings on your iPhone or iPad.
- Tap your name, then tap Subscriptions.
- Find iScanner and tap Cancel Subscription at least 24 hours before renewal.
- Apple manages billing and refunds for App Store purchases. See Apple subscriptions.
Android (Google Play) cancellation
Subscriptions bought through Google Play must be cancelled via your Google Play account settings.
- Open the Google Play Store app and tap your profile icon.
- Tap Payments & subscriptions → Subscriptions.
- Select iScanner and tap Cancel subscription at least 24 hours before the billing cycle ends.
- Google handles billing and refunds for Play purchases. See Google Play subscriptions.
Website (web) purchase cancellation
If you bought iScanner directly on the iScanner website, manage or cancel that subscription through the website only.
- Log in to your account on the iScanner website and follow account/subscription settings to cancel.
- Web purchases are not cancellable through App Store or Google Play interfaces.
- Refer to iScanner terms for web-purchase instructions: iScanner terms.
Important general notes
Deleting the iScanner app or your iScanner account does not cancel active subscriptions.
You must cancel via the original purchase platform (Apple, Google Play, or the website) to stop renewals.
What happens when you cancel
Access to features after cancellation
Cancelling a subscription typically stops future renewals but does not immediately remove access for the time already paid.
You generally retain pro features until the end of the current billing period after cancellation.
Renewal and billing
After cancellation, the subscription will not renew at the next billing date; you are not billed again if cancelled in time.
Always cancel at least 24 hours before renewal to prevent an automatic charge for the next period.
Data and account retention
Files and scans tied to your account may remain available according to the app’s data policies and storage plan terms.
Export important documents before cancelling if you think you may lose access to cloud storage or premium export features.
Will I get a refund?
Refund policy summary
iScanner directs refund requests to the platform where you purchased the subscription: Apple for App Store purchases and Google for Play purchases.
iScanner’s official terms do not state a guaranteed 14-day refund right; refunds follow Apple or Google policy.
How to request a refund
- For App Store purchases: request a refund from Apple via reportaproblem.apple.com or Apple Support.
- For Google Play purchases: request a refund via Google Play’s Help Center or purchase history in Google Play.
- For web purchases: follow the refund or support process provided on the iScanner website.
Possible exceptions and processing
Some third-party reports indicate refunds, if approved by support, can process in about 5 - 10 business days, but this is not an official iScanner term.
Because the stores control refunds, act quickly and follow the store-specific windows and instructions for best results.
Iscanner plans and pricing
Plan table
| Plan | Price (approx EUR) | Period | Features |
|---|---|---|---|
| Premium Scanner & PDF editor | ≈ €2.90 | One-time / unspecified | Full pro access via in-app purchase |
| 1 week Pro 100 GB storage | ≈ €1.61 | Weekly | 100 GB storage, Pro features for one week |
| 1 year Pro 100 GB storage | ≈ €6.39 | Annual | 100 GB storage, Pro features for one year |
Pricing notes
Prices above are approximate conversions from NGN values (2024/2025) using an estimated EUR→NGN rate of ₦1,550.
Actual prices in the Nigerian App Store or Google Play may vary due to local taxes, store pricing, and exchange rates.
Your consumer rights in Nigeria
Cooling-off and refund windows
Nigeria commonly recognises a 14-day cooling-off period for online purchases, but iScanner does not explicitly guarantee a 14-day refund in its terms.
Because iScanner routes refunds to the app stores, your right to a refund will depend on Apple’s or Google’s refund policies.
Enforcement and complaints
The Federal Competition and Consumer Protection Commission (FCCPC) enforces consumer rights in Nigeria, including fair treatment and clear contract terms.
If you believe terms are unclear or unfair, you may lodge a complaint with the FCCPC. Check the FCCPC site for current procedures.
Practical steps for Nigerian users
- Act quickly: follow Apple/Google refund windows and procedures as soon as you decide you want a refund.
- Document your purchase and communications to support any complaint to the FCCPC or your payment provider.
- Consider contacting your card issuer only after exhausting App Store/Google refund routes if a charge is disputed.
Customer experiences
Positive feedback
Many users praise iScanner for being easy to use, producing fast, clear scans, and offering reliable OCR functionality.
Reviewers often highlight simple navigation, effective text recognition, and helpful document management features.
Common complaints
Negative feedback frequently mentions distracting ads in the free version and key features being locked behind paid tiers.
Some users report occasional inconsistency in scan quality or issues when exporting or syncing large files.
Summary takeaway
- Good everyday scanning and OCR for many users.
- Consider trialing before subscribing to confirm scan quality and feature access you need.
Documentation checklist
What to collect before cancelling
- Proof of purchase (App Store/Google Play receipt or website order confirmation).
- Subscription ID or order number and the purchase date.
- Screenshots of subscription settings showing active status and billing cycle.
What to include in a refund or support request
- A clear request (cancel and/or refund), reason, and the email associated with the purchase.
- Transaction ID, device details, and any correspondence with support or the app developer.
Common mistakes
Deleting the app or account
Users often delete the iScanner app thinking this cancels the subscription; this does not stop renewals.
Always cancel through the original purchase platform to prevent future billing.
Waiting past the deadline
Missing the 24-hour pre-renewal window is a common error and can result in an unwanted charge for the next billing period.
Set a calendar reminder a few days before renewal to review and cancel if needed.
Asking the wrong party for a refund
Requesting a refund directly from iScanner for an App Store or Google Play purchase will usually be redirected to the store.
Start with Apple or Google support for those purchases, and use iScanner web support only for website purchases.
Comparative recap
Quick comparison table
| Purchase method | How to cancel | Refund handling | Deadline |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple Subscriptions in iOS Settings or App Store account. | Refunds handled by Apple; request via Apple Support or reportaproblem.apple.com. | Cancel at least 24 hours before renewal. |
| Google Play (Android) | Cancel via Google Play → Subscriptions in the Play Store app or play.google.com. | Refunds handled by Google Play; request via Google Play Help or purchase history. | Cancel at least 24 hours before billing cycle end. |
| Website (iScanner web) | Manage or cancel via your account on the iScanner website. | Refunds follow iScanner web support terms; not processed via Apple/Google. | Follow web account terms and any stated cancellation windows. |
Key differences
- Platform purchases route refunds through the platform; web purchases are handled by iScanner’s website support.
- Always cancel on the original purchase platform to avoid continued billing.
After cancelling
What to check immediately
Confirm cancellation in the platform’s subscription settings and keep a screenshot or confirmation email for your records.
Verify the date your access will end so you can export any documents or data you need before that date.
Helpful links and contacts
- iScanner terms and support
- Apple subscriptions support
- Google Play subscriptions support
- Federal Competition & Consumer Protection Commission (FCCPC)
Address
Developer contact address
66 W Flagler Street, Suite 900-10023, Miami, FL 33130.
Notes about local presence
There is no public Nigeria office listed for iScanner; use the platform support channels or the developer address above for formal correspondence.