Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Jenni Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Jenni Ai: Easy Method
What is Jenni Ai
Overview
Jenni Ai is an AI writing assistant that helps users create, edit, and research written content. It is offered as a web service and through mobile app stores.
Core uses
People use Jenni for academic writing, brainstorming, drafting, and citation help. Feature sets and availability vary by platform (web, iOS, Android).
How to cancel Jenni Ai
Cancel on the Web
- Log into your Jenni account and open the Billing tab.
- Find your active subscription and select the option to cancel.
- Cancellation takes effect at the end of the current paid term.
Cancel on Mobile (App Store / Google Play)
- iOS: Cancel through your Apple ID subscriptions in Settings or via the App Store subscription management.
- Android: Cancel through Google Play Store > Payments & subscriptions > Subscriptions.
- Note: Jenni’s Help Center points users toward platform store flows; the app stores control those cancellations.
What happens when you cancel
Access after cancellation
After cancellation you retain access until the end of the current paid billing period. Features tied to the subscription will continue until that expiry date.
Renewal and billing
Auto-renewal will stop after cancellation; you will not be charged again at the next renewal date. Keep confirmation of the cancellation for your records.
Data and account
Your account and any content you created remain unless you specifically request deletion. Check Jenni’s account settings or contact support to manage or delete data.
Will I get a refund?
General refund policy
Jenni’s stated policy is that payments for subscriptions or enterprise licenses are generally not refundable. This is the default position outside specific exceptions.
Exceptions and special cases
- 7-day grace period: Jenni allows refund requests within a 7-day window after purchase in many cases - contact support promptly.
- EU users: Users in the European Union have a 14-day statutory right to cancel and obtain a refund under EU law.
- Bugs or errors: If a fault in the product justifies a refund, Jenni may request a demonstration and handle the request via support.
Jenni Ai plans and pricing
What we know about pricing
Public sources show official pricing is presented in USD and local/converted currency appears inside the app. No official pricing for Nigeria in EUR was found for 2024/2025.
Table of plans
| Plan name | Price (local / displayed) | Billing cycle |
|---|---|---|
| Web subscription | Varies | Varies |
| App Store (iOS) purchase | Varies | Varies |
| Google Play (Android) purchase | Varies | Varies |
Your consumer rights in Nigeria
Local consumer protection framework
Nigeria’s Federal Competition and Consumer Protection Act (FCCPA) provides general protections against unfair commercial practices and gives consumers rights to redress.
How this applies to digital subscriptions
- There is no automatic EU-style 14-day cooling-off rule specific to all digital services in Nigeria.
- However, the FCCPA and related regulations can provide remedies for misleading practices, unfair terms, or defective services.
Customer experiences
Positive feedback highlights
Many users praise Jenni’s customer service responsiveness and the product’s usefulness for academic writing, research, and idea generation.
Negative feedback highlights
Some users report issues with auto-renewal, a strict refund window (e.g., 7 days), occasional bugs, and a perceived learning curve or pricing concerns.
Documentation checklist
Proof of purchase
- Order confirmation or receipt (email or app store receipt).
- Invoice or payment reference number.
Account and support records
- Account email and username used for the subscription.
- Screenshots showing subscription status, billing tab, or renewal date.
- Any communication with Jenni support (timestamps and message copies).
Common mistakes
Canceling the wrong place
Users sometimes cancel on the web but forget to cancel the subscription through Apple or Google if the purchase was made in-app. This can lead to continued charges.
Missing refund windows or documentation
Expecting a refund after the grace period or without purchase proof is a common issue. Always keep receipts and act quickly within the stated 7-day window if you want a discretionary refund.
Comparative recap
Platform comparison
| Platform | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Web | Cancel via Jenni account Billing tab. | Low (generally non-refundable; 7-day requests possible). | Cancellation effective at end of paid term; contact support for refunds. |
| App Store (iOS) | Cancel via Apple subscriptions (Settings or App Store). | Varies (Apple handles refunds; Jenni’s terms say purchases non-refundable unless law requires). | Use Apple’s subscription and refund processes for app-store purchases. |
| Google Play (Android) | Cancel via Google Play subscriptions. | Varies (Google Play policies apply; Jenni emphasizes web cancellation). | Google Play refund and cancellation flows govern device purchases. |
After cancelling
Suggested next steps
- Save cancellation confirmation and any related emails or screenshots.
- If you paid via Apple or Google, check your store purchase history and request refunds there if needed.
- Contact Jenni support for any billing disputes or technical problems: support@jenni.ai.
Helpful links
- Jenni Ai official site
- Email Jenni support
- Apple - report a problem / request refund
- Google Play - request a refund
- Federal Competition & Consumer Protection Commission (Nigeria)
Address
Company mailing address
Jenni AI’s registered mailing address listed in the Terms of Service is:
300 Delaware Avenue, Suite 210‑A, Wilmington, DE 19801, United States
Nigerian contact note
No Nigerian postal address was found in public sources. For cancellations or legal correspondence, use the address above or contact support via email.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.