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Jetbrains

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Jetbrains
JetBrains s.r.o. Kavčí Hory Office Park Na Hřebenech II 1718/8
140 00 Prague 4 – Nusle Czech Republic
sales@jetbrains.com
Cancellation of Jetbrains contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Jetbrains service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Jetbrains
JetBrains s.r.o. Kavčí Hory Office Park Na Hřebenech II 1718/8
140 00 Prague 4 – Nusle , Czech Republic
sales@jetbrains.com
REF/2025GRHS4

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Cancel JetBrains: Easy Method

What is JetBrains

Overview

JetBrains is a software company that develops professional integrated development environments (IDEs) and developer tools such as IntelliJ IDEA, PyCharm, WebStorm and the All Products Pack.

Products are sold as individual or commercial subscriptions through JetBrains' web store and via mobile app stores where applicable.

How people commonly buy

Purchases can be made directly on JetBrains' website, through corporate licensing, or via third-party app stores like Apple's App Store and Google Play where applicable.

Billing is typically monthly or annual; enterprise/commercial and personal (individual) subscription flows are handled through JetBrains Account and sales portals.

How to cancel JetBrains

Cancel a personal subscription purchased on the web

  • Sign in to your JetBrains Account.
  • Go to Subscriptions or Licenses, find the subscription, and choose Cancel to stop automatic renewal.
  • Follow on-screen confirmation - access usually remains until the end of the current billing period.
  • Reference: Cancel a personal subscription.

Cancel a commercial subscription or enterprise license

  • Sign in to your company JetBrains account or contact your organization's admin who manages the subscription.
  • Administrators cancel or change seats from the administration panel or contact JetBrains sales/support for assistance.
  • See JetBrains commercial cancellation guidance: Cancel a commercial subscription.

Cancel purchases made via App Store or Google Play

  • If you bought through Apple App Store, use Apple subscriptions management to cancel; JetBrains does not directly control those renewals.
  • If you bought through Google Play, cancel via Google Play subscriptions in your Google account.
  • JetBrains' public guidance for store purchases is limited; follow the app store's cancellation/refund flows.

What happens when you cancel

Access and billing

When you cancel a web subscription, your access remains valid until the end of the current billing period.

Automatic renewal stops at the next billing cycle; you will not be billed again unless you re-subscribe.

Account and data

Your JetBrains Account information, license history and settings remain in your account after cancellation unless you delete the account.

Project files and local IDE settings are not removed by JetBrains; keep local backups as needed.

Enterprise considerations

For commercial accounts, seat changes and entitlement adjustments may take effect according to your contract and admin actions.

Contact your account administrator or JetBrains sales for any data or license transfer needs.

Will I get a refund?

Standard refund policies

JetBrains offers a 14-day withdrawal right for individual consumers buying via their web store; you may receive a full refund if requested within 14 days of purchase.

Reference: JetBrains store terms.

Time-limited exceptions for subscriptions

  • Annual subscriptions: refund requests can be made within 30 days (subject to JetBrains' review).
  • Monthly subscriptions: refund requests can be made within 7 days (subject to review).
  • Canceling a subscription does not automatically create a refund - you must request one within applicable windows.

App Store and Google Play refunds

Refunds for purchases made through the App Store or Google Play are governed by those stores' policies, not JetBrains' direct refund process.

Follow the platform's refund request procedure if you purchased via those stores.

JetBrains plans and pricing

Pricing overview

Below are the global EUR Suggested Retail Prices provided in the verified data (annual plans).

Local checkout amounts in Nigerian Naira will depend on currency conversion applied at purchase.

Price table

Plan Price (EUR/year) Period Features
All Products Pack €779 Annual Access to entire JetBrains toolset - IDEs, .NET tools, profilers etc.
IntelliJ IDEA Ultimate €599 Annual Advanced Java/Kotlin IDE with framework support, refactorings, code analysis.
PyCharm Professional €249 Annual Full-featured Python IDE with web and data science support.
PhpStorm €249 Annual PHP and JavaScript IDE with deep PHP support.
GoLand €249 Annual Go language IDE with smart coding assistance.
DataGrip €229 Annual Database IDE for multiple DBs and SQL support.
CLion €229 Annual C/C++ IDE with code analysis and refactoring.
DataSpell €229 Annual IDE for data science with Jupyter support.
RubyMine €229 Annual Ruby and Rails IDE with Ruby-specific tools.
WebStorm €159 Annual JavaScript and web development IDE.
ReSharper €349 Annual .NET productivity tool extension for Visual Studio.
Rider €419 Annual .NET IDE combining IntelliJ platform and ReSharper.
dotUltimate €469 Annual Bundle of ReSharper, ReSharper C++, Rider, and other .NET tools.

Your consumer rights in Nigeria

Legal framework

Under Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2018, blanket "no refund" policies are generally unlawful.

The Federal Competition and Consumer Protection Commission (FCCPC) enforces consumer protection rights and handles complaints.

Key statutory protections

  • Section 120: right to cancel advance orders subject to reasonable charges.
  • Section 122: right to return unsatisfactory goods and obtain a full refund where goods are unsuitable or misrepresented.
  • Section 127 - 129: prohibits clauses that unjustly deprive consumers of rights or waive such rights.

Enforcement and remedies

Court decisions in Nigeria have struck down "no refund" clauses in various sectors and ordered refunds or damages where appropriate.

If you believe your rights were breached, you can complain to FCCPC or pursue civil remedies; keep purchase records and correspondence as evidence.

Customer experiences

Positive feedback

Many users praise JetBrains IDEs (IntelliJ Ultimate, PyCharm, DataGrip) for strong code analysis, debugging and productivity features.

Users often cite the polish, refactorings and IDE-specific tooling as key benefits for professional development workflows.

Negative feedback

  • Complaints about AI features and restrictive quotas or extra credits that limit expected functionality.
  • Reports of instability: indexing problems, sluggishness, or breaking changes in updates.
  • Support experiences vary; some users report slow or unresolved tickets.
  • Some users find pricing high and consider lighter alternatives like VS Code.

Where feedback appears

Public reviews and community posts appear on Trustpilot and Reddit among other places; check reviews when deciding to buy or cancel.

Example sources: Trustpilot, Reddit.

Documentation checklist

Must-have purchase records

  • Order confirmation or receipt showing product, date and amount.
  • Transaction ID, payment method and invoice (PDF) from JetBrains.
  • Screenshot of subscription settings in your JetBrains Account (if available).

Support and communication records

  • Copies of email exchanges or support ticket numbers with JetBrains.
  • Screenshots showing billing dates, automatic renewal notices, and cancellation confirmations.
  • If purchased via app stores, include the store receipt and transaction ID from Apple/Google.

Common mistakes

Assuming cancellation equals refund

Many users cancel a subscription expecting an automatic refund. Cancellation normally only stops future billing.

Always submit a separate refund request within the applicable refund window if you want money returned.

Using the wrong cancellation flow

Purchases made through an app store must be cancelled through that store; trying to cancel only via JetBrains Account will not stop app-store renewals.

Check your original purchase channel (JetBrains web store vs App Store/Google Play) before acting.

Comparative recap

Quick comparison overview

The table below compares cancellation, refund windows and common pros/cons between JetBrains web purchases, app-store purchases, and a common alternative (VS Code).

Comparison table

Item JetBrains (Web purchase) App Store / Google Play purchase VS Code (Alternative)
How to cancel Via JetBrains Account; stop auto-renewal. Cancel via Apple/Google subscription management. No subscription for core editor; extensions may vary.
Refund policy 14-day withdrawal; annual 30 days / monthly 7 days subject to review. Refunds handled by the app store policies. Free editor; paid extensions or services depend on vendor policies.
Price EUR SRP listed (annual plans) - see price table above. Store pricing may differ with local currency conversions. Free; paid add-ons are typically lower cost or subscription-based services.
Common pros Full-featured professional IDEs and deep language support. Convenience of platform billing and easy refunds via store. Lightweight, highly extensible, large ecosystem of free extensions.
Common cons Perceived higher cost and resource usage; refund windows limited. Less direct vendor control; platform-specific refund rules. May require multiple extensions to reach parity with JetBrains features.

After cancelling

Practical next steps

Save copies of receipts, confirmation messages and any refund correspondence for records and possible disputes.

If you need a refund, submit the request promptly through the JetBrains refund process or the app store support channel.

Useful links and contacts

Escalation options

If refund or cancellation issues remain unresolved, contact your payment provider or file a complaint with FCCPC in Nigeria with supporting documents.

Consider alternative IDEs or trial periods before repurchasing to avoid future billing surprises.

Address

Headquarters

JetBrains s.r.o.

Kavčí Hory Office Park Na Hřebenech II 1718/8 140 00 Prague 4 - Nusle Czech Republic

Support and contact notes

For billing and legal matters contact JetBrains via the support channels listed on their website.

For consumer rights issues in Nigeria, contact the Federal Competition and Consumer Protection Commission (FCCPC) for guidance and complaint filing.

FAQ

To cancel your personal JetBrains subscription purchased on the web, sign in to your JetBrains Account, go to Subscriptions or Licenses, find your subscription, and select Cancel to stop automatic renewal. Remember to keep a record of your cancellation request.

When you cancel your JetBrains subscription, your access remains valid until the end of the current billing period. Automatic renewal will stop, and you won't be billed again unless you re-subscribe. Keep proof of your cancellation for reference.

JetBrains offers a 14-day withdrawal right for web purchases, allowing you to request a full refund if done within this period. For annual subscriptions, you can request a refund within 30 days, and for monthly subscriptions, within 7 days, subject to review. Ensure to document your refund request.

If you purchased your JetBrains subscription through the App Store, you need to cancel it via Apple’s subscription management. JetBrains does not control these renewals, so be sure to keep proof of your cancellation.

To cancel a commercial JetBrains subscription, sign in to your company JetBrains account or contact your organization's admin. They can manage the subscription from the administration panel or reach out to JetBrains sales/support for assistance. Keep a record of your cancellation request.