Cancel Kartra: Easy Method

What is Kartra

Overview

Kartra is an all‑in‑one online business platform for building pages, managing email, hosting products, and running marketing automations.

It is owned by Genesis Digital and targets business users who want a single integrated toolset for funnels, courses, and email.

How it is commonly used

Users typically use Kartra for sales funnels, membership sites, email marketing, and webinar integration.

Kartra bundles hosting, billing, and marketing features so customers can manage most digital business tasks in one account.

How to cancel Kartra

Self-service cancellation (recommended)

• Log in to your Kartra account dashboard.
• Open the Billing Profile or Billing section in your account settings.
• Use the Billing Profile self‑service portal to submit a cancellation request.
• Ensure you initiate cancellation at least 10 days before your next invoice date to avoid the next charge.

Support cancellation (alternative)

• Submit a cancellation request via Kartra’s customer support portal if you cannot cancel via Billing Profile.
• Keep a copy of your cancellation confirmation or support ticket number for your records.
• Note that subscriptions started through App Store or Google Play are not detailed in Kartra’s public docs; use the app store subscription management flow if applicable.

What happens when you cancel

Billing and access

Billing stops immediately after cancellation is processed.

However, you retain access to Kartra until the end of your prepaid period or current billing cycle.

Outstanding balances and data

Any outstanding balances or unpaid invoices remain payable even after cancellation.

Kartra does not guarantee deletion or retention timelines in public terms; export your data and back up important content before or shortly after canceling.

Will I get a refund?

General refund policy

Kartra offers refunds only to new customers if requested within 30 days of starting a subscription.

Refunds are limited to the first installment of recurring payments and are granted at the discretion of Genesis Digital.

Exceptions and special cases

• No refunds are provided for overage fees or for unused or partially used subscriptions.
• For WebinarJam/EverWebinar annual purchases sold through Kartra, Kartra (Genesis Digital) may offer a full refund within 30 days; multi‑installment refunds apply only to the most recent payment.
• Some third‑party pages mention EU/UK cooling‑off rights for downloadable digital products, but this is not clearly confirmed in Kartra’s own public terms.

Kartra plans and pricing

Overview of available plans

Kartra plans and prices vary by billing currency and promotions; below are approximate EUR monthly equivalents derived from available conversions.

No official EUR pricing for Nigeria was found in public documentation.

Price table

Your consumer rights in Nigeria

Relevant local law

Nigeria’s Federal Competition and Consumer Protection Act provides general rights to fair treatment, refunds, and cancellation for consumers.

This law aims to protect purchasers from unfair contract terms and poor service in many consumer transactions.

How this interacts with Kartra’s terms

Kartra’s public terms state specific refund and cancellation rules (30‑day first‑installment refund limit, no refunds after access, outstanding balances payable).

There is no explicit statement in Kartra’s public materials about compliance with Nigerian law or about local remedies and dispute procedures.

Customer experiences

Positive feedback

Some users praise Kartra’s integrated feature set, noting its convenience for managing multiple marketing tasks in one place.

Other positive comments mention solid email deliverability and useful support experiences for particular cases.

Negative feedback

Many reviews report slow or poor technical support, glitches, and a slow page builder, which have led some users to seek alternatives.

Serious complaints include unresolved issues, deleted support tickets, and lost revenue from long‑running failures in service or support.

Documentation checklist

Before you cancel

• Save your Kartra account email and username and record your account ID.
• Export contact lists, funnels, pages, membership content, and any course materials.
• Download transaction histories, invoices, and billing records for accounting.

When you cancel

• Take screenshots of the cancellation confirmation and any support ticket IDs.
• Record the date and time you submitted the cancellation request and the next invoice date.
• Check for any outstanding invoices and settle them to avoid collection issues.

Common mistakes

Missing the 10‑day window

A frequent error is initiating cancellation too close to the next invoice date. Kartra requires cancellation at least 10 days before the next charge.

If you miss this window you may be charged for the next period, though access will still remain until the prepaid period ends.

Not exporting data and assuming refunds

Some users assume a refund will cover unused time or overage fees; Kartra’s policy limits refunds to the first installment for new customers only.

Always export your content and billing records before canceling and do not rely on automatic refunds for unused service time.

Comparative recap

Quick comparison

The table below summarizes cancellation, refund, and support points for Kartra with notes relevant to Nigerian users.

Use this to compare expectations before you commit or cancel.

After cancelling

Immediate next steps

• Export and back up all content, contacts, and billing records immediately after cancellation.
• Confirm cancellation by saving any confirmation email or support ticket reference.

Helpful links and contacts

• Kartra Terms of Service
• Kartra Billing Policies
• If subscribed via an app store, manage the subscription through the Apple App Store or Google Play subscription settings.

Address

Corporate correspondence

Kartra (Genesis Digital) correspondence address:

4730 S. Fort Apache Rd., Suite 300, Las Vegas, Nevada 89147‑7947, United States

Local support note

No Nigeria‑specific postal address or local Kartra support contact was found in public documentation.

For legal or consumer disputes, consider local consumer protection resources and keep all transaction records.