Cancel Kajabi: Step-by-Step Guide

What is Kajabi

Overview

Kajabi is an all-in-one online platform for creating, hosting, and selling digital products such as courses, membership sites, and coaching programs.

It bundles website hosting, payment processing, email marketing, and course delivery tools into a single service aimed at creators and small businesses.

Typical use cases

Creators use Kajabi to publish courses, build sales funnels, manage subscribers, and run affiliate programs from one dashboard.

Businesses often choose it to avoid integrating multiple separate tools for site hosting, payments, and learner management.

How to cancel Kajabi

Cancel via web (recommended)

• Sign in to your Kajabi account on the website.
• Go to Account Settings → Subscription & Billing → Change plan.
• Click “Cancel subscription” and follow the on‑screen steps to complete cancellation.
• Access continues until the end of your current billing or trial period.
• Official guide: How to Cancel Your Kajabi Subscription.

Other cancellation options

• Undo a cancellation before the billing cycle ends: Account Settings → Subscription & Billing → Reinstate account, then confirm.
• Consider the Parked Plan to pause your account and preserve content for future reactivation instead of full cancellation.
• For in‑app purchases on Google Play or Apple App Store, cancel and request refunds through Google or Apple; Kajabi cannot directly process those refunds.

What happens when you cancel

Access and billing

When you cancel, your access remains active until the end of the current billing period or trial.

No further recurring charges should occur after that period, but keep records of cancellation confirmation.

Data and reactivation

Data and content may be preserved for a short period or until account termination policies apply; use the Parked Plan if you want to pause with content preserved.

You can reinstate the account before the billing cycle ends by selecting “Reinstate account” in Subscription & Billing.

Will I get a refund?

General refund policy

Kajabi’s Terms state refunds of initial fees (or prorated portions) are granted only at Kajabi’s discretion and are not available after 30 days from payment.

This means refunds are not guaranteed and are time‑limited under Kajabi’s stated policy.

Exceptions and in‑app purchases

• Website templates are non‑refundable once download access is granted; all sales of templates are final.
• In‑app purchases via Google Play or Apple App Store are governed by those stores’ refund processes; Kajabi cannot directly refund those purchases.
• If a platform (Apple/Google) issues a refund, Kajabi requires platform proof (e.g., Google purchase token) to revoke or restore access via support.

Kajabi plans and pricing

Published plans (summary)

Below are representative monthly plan names, prices and main features. Kajabi publishes pricing in USD; shown EUR values are approximate conversions.

Actual charges for Nigerian users will depend on your payment provider’s conversion rates and fees.

Price table

Your consumer rights in Nigeria

General expectations

Kajabi’s refund and cancellation rules are contractual and may differ from Nigerian consumer protection expectations.

Nigerian statutes or regulations could provide additional consumer remedies; applicability depends on local law and purchase circumstances.

Practical steps for Nigerian consumers

• Download or back up all Kajabi content and data before cancelling; access ends at the billing period end.
• If you paid by card, retain receipts and dispute charges with your bank if you believe wrongful billing occurred.
• For in‑app purchases (Apple/Google), follow those stores’ refund procedures and supply any tokens or receipts to Kajabi support if needed.

Customer experiences

Positive feedback

Many users praise Kajabi as an all‑in‑one platform that reduces the need for multiple tools.

Some reviewers highlight helpful onboarding, coaching calls, and a stable, feature‑rich environment for business growth.

Negative feedback

Common complaints include slow or scripted customer support, reliance on automated agents, and limited phone support.

Users also report technical issues (app crashes, login loops), difficulty with some cancellations, and concerns about price and perceived vendor lock‑in.

Documentation checklist

Before you cancel

• Account email and login details.
• Current subscription invoice(s) and payment method records.
• Export or backup your course content, media files, and student data.

If you need support or a dispute

• Screenshots of cancellation steps and any error messages.
• Copies of correspondence with Kajabi support (dates and reference numbers).
• For in‑app refunds: platform purchase token or store receipt (Google/Apple).

Common mistakes

Not backing up data

Many users assume content will remain indefinitely after cancellation; failing to download course files and subscriber lists can cause permanent loss.

Always export your resources and learner records before cancelling.

Expecting automatic refunds or instant cancellations

Assuming that cancelling triggers an automatic refund is a common error - Kajabi’s refunds are discretionary and time‑limited.

Also, in‑app purchases must be handled through the app store, which users often overlook.

Comparative recap

Side‑by‑side summary

After cancelling

Immediate actions

• Download and securely store all content, student lists, and billing records before access ends.
• Confirm cancellation by saving any on‑screen confirmation or email from Kajabi.

Useful links and support

• How to cancel: Kajabi cancellation guide.
• In‑app purchases and refunds: Managing refunds for in‑app purchases.
• Template purchase terms (non‑refundable): Template purchasing terms.
• For contractual terms and refund discretion: Kajabi Terms.

Address

Official mailing address

Kajabi

17100 Laguna Canyon Road, Ste. 100, Irvine, California 92603, United States

Contact tips

If you need formal correspondence, use the official mailing address above and include account identifiers and concise details of your request.

For faster help, submit support requests through Kajabi’s help centre and include relevant receipts or tokens for in‑app purchases.