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Cancel Leonardo Ai: Easy Method
What is Leonardo Ai
Overview
Leonardo Ai is a generative AI platform for image and video creation, offering subscription plans with token-based usage and model training features.
Service scope
It provides web/desktop access plus mobile distribution via App Store and Google Play, and offers paid tiers with varying token allowances and generation limits.
How to cancel Leonardo Ai
Cancel via Web / Desktop (recommended)
- Sign in to your Leonardo Ai account on the web or desktop app.
- Go to Tokens → Manage Subscription → Cancel Your Subscription.
- Confirm cancellation; it will stop auto-renewal and remain active until the end of the billing period.
Cancel via App Store or Google Play
- If you subscribed through Apple or Google, you must use Apple App Store or Google Play subscription management to cancel.
- Leonardo Ai Help Center does not provide step-by-step guidance for those stores; follow the store’s subscription cancellation process instead.
Pause subscription option
- Leonardo Ai allows pausing a subscription for up to three months via account settings.
- Use the account settings screen to pause instead of canceling if you plan to return soon.
What happens when you cancel
Access and token use
Cancellation stops auto-renewal at the end of the current billing period.
Your paid tokens remain usable until the billing period ends, per Leonardo Ai’s stated policy.
Account and data
Your account and any saved images/models remain accessible according to Leonardo Ai’s retention policies and terms of service.
Features tied to an active plan (private generations, fast tokens, model training) will cease once the billing period expires.
Billing and future charges
No further subscription charges should occur after the end of the paid period if cancellation was completed correctly.
If you subscribed through Apple or Google, a store-managed subscription may continue until the store’s current period ends unless cancelled there.
Will I get a refund?
General refund policy
Refunds are not granted for a simple change of mind or user mistake, according to Leonardo Ai’s refund policy.
Pro-rata refunds may apply in limited circumstances described below.
When refunds may be available
- Major faults, defective digital goods, non-delivery of tokens, or misleading descriptions may qualify for refunds under consumer protection rules.
- If Leonardo Ai changes its Terms and you cancel because of that change, you may be entitled to a pro-rata refund for the unused portion.
How to request a refund
- Contact Leonardo Ai support via the Help Center and provide receipts, screenshots, and a clear explanation.
- If you paid via Apple or Google, you may also need to request refunds through those stores' processes.
Leonardo Ai plans and pricing
Available plans
Below are the commonly advertised global plans and approximate euro-equivalent monthly prices.
Pricing notes
Prices are approximate conversions from USD to EUR and may vary by region, store, taxes, and currency rounding.
| Plan | Price (approx) | Billing Period | Key Features |
|---|---|---|---|
| Apprentice | ≈ €11.16 / month | Monthly | 8,500 fast tokens, private generations, train 10 models |
| Artisan | ≈ €27.90 / month (≈ €22.32 if annual) | Monthly or Yearly | 25,000 fast tokens, unlimited relaxed generation, train 20 models |
| Maestro | ≈ €55.80 / month (≈ €44.64 if annual) | Monthly or Yearly | 60,000 fast tokens, unlimited relaxed image & video generation, train 50 models |
Your consumer rights in Nigeria
Applicable law
Leonardo Ai references Australian consumer protections, but Nigerian consumers are protected under the Federal Competition and Consumer Protection Act (FCCPA).
FCCPA provides safeguards for defects, misleading descriptions, and unfair contract terms.
Key rights under FCCPA
- Right to goods/services of acceptable quality and as described.
- Right to refund, repair, or replacement when a product or service is faulty or misrepresented.
- Right to clear cancellation and refund terms prior to purchase.
- Right to challenge unfair contract terms that seek to negate reasonable cancellation or refund rights.
Enforcement and complaints
If you face wrongful charges, lost tokens, or unresponsive support, you may lodge a complaint with the Federal Competition and Consumer Protection Council (FCCPC).
Collect and keep all transaction records and correspondence before submitting a complaint to the FCCPC.
Customer experiences
Positive experiences
- Many users report fast, empathetic, and professional support; specific agents were praised for resolving cancellation and refund issues.
- Support is often described as responsive and helpful in individual Trustpilot reviews.
Negative experiences
- Some users report cancellations that did not stop charges, with billing continuing after cancellation.
- There are reports of losing unused tokens immediately upon cancellation and of confusing or broken cancellation flows.
Takeaway
Experiences are mixed: support can be excellent for some customers but process inconsistencies have caused serious issues for others.
Documenting steps and receipts reduces risk and speeds up resolution if problems occur.
Documentation checklist
Essential items to keep
- Subscription confirmation email or receipt with plan and billing dates.
- Payment receipts or bank/card statements that show charges.
- Screenshots of account subscription page showing plan status and token balance.
Support and dispute evidence
- Copies of any messages or support tickets with Leonardo Ai, including dates and agent names.
- If subscribed via store, screenshots of App Store / Google Play subscription pages and cancellation confirmations.
- Saved copies of Leonardo Ai Terms of Service and Refund Policy pages as they appeared at the time of purchase.
Common mistakes
Assuming cancellation happens via the wrong channel
Users who subscribed via Apple or Google often try to cancel from the Leonardo website; this does not stop store-managed renewals.
Always confirm which payment channel was used and cancel in that same channel.
Not saving proof of cancellation
Failing to save a cancellation confirmation or screenshot makes it harder to dispute post-cancellation charges.
Take and keep screenshots, confirmation emails, and timestamps for any cancellation action.
Expecting immediate refunds or token returns
Many expect instant refunds or immediate token restoration; Leonardo Ai’s policy generally leaves tokens usable until period end and limits refunds.
Understand the stated refund rules before assuming entitlement to a return of unused token value.
Comparative recap
Platform comparison
The table below summarizes cancellation method, refund likelihood, and important notes for each subscription route.
Quick reference
| Platform | How to Cancel | Refund Likelihood | Notes |
|---|---|---|---|
| Web / Desktop | Account → Tokens → Manage Subscription → Cancel | Possible for faults or term changes; not for change of mind | Cancellation ends at billing period; tokens usable until then |
| App Store / Google Play | Cancel via Apple App Store or Google Play subscription manager | Store refund policies apply; Leonardo Ai Help Center does not manage store refunds | Must use the store’s cancellation and refund flows |
| Paused Subscription | Account settings → Pause (up to 3 months) | Not a refund; preserves subscription for reactivation | Useful if you expect to return within three months |
After cancelling
Monitor billing and accounts
- Check your bank/card statements for any unexpected charges after cancellation.
- Verify that your Leonardo Ai account shows cancelled or non-renewing status and save screenshots.
Where to get help and next steps
- Leonardo Ai Help Center cancellation article: How can I cancel my account / unsubscribe?
- Leonardo Ai refund policy: Refund Policy
- Leonardo Ai Terms of Service: Terms of Service
- If you are in Nigeria and encounter unresolved issues, consider contacting the Federal Competition and Consumer Protection Council (FCCPC).
Address
Official headquarters
Leonardo Interactive Pty Ltd
Suite 1007, 120 High St, North Sydney, New South Wales 2060, Australia
Local address note
No Nigeria-specific postal address for cancellations was found in the publicly available documentation.
If you need local assistance, collect documentation and contact Leonardo Ai support via the Help Center before escalating to local consumer protection (FCCPC).