Cancel MAGISTO online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Magisto service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Magisto: Easy Method
What is Magisto
Overview
Magisto is an online video editing and creation service that uses templates and AI to help users produce videos quickly.
It is aimed at consumers and small businesses who want easy, automated video editing without advanced software skills.
Ownership and platform
Magisto operates as part of the Vimeo product family and is available on web, iOS and Android.
Subscriptions are managed either directly on Magisto's website or through the Apple App Store and Google Play, depending on how you subscribed.
How to cancel Magisto
Cancel on the web
- Go to magisto.com and sign in to your account.
- Navigate to Home → Account Settings → Cancel Subscription and follow prompts to confirm cancellation.
- Confirming the cancellation stops auto-renewal; see the web guide at Magisto Help (Web).
Cancel on iOS (App Store / iTunes)
- On your iPhone open Settings and tap your name.
- Tap Subscriptions, select Magisto and choose "Cancel Subscription".
- Note: Deleting or uninstalling the app or the Magisto account does not cancel App Store subscriptions. See Magisto Help (iOS).
Cancel on Android (Google Play)
- Open the Google Play Store app, tap Menu → Subscriptions.
- Select Magisto and tap "Cancel subscription".
- Uninstalling or deleting the app does not cancel Google Play subscriptions; refer to a user guide at Postclic guide.
What happens when you cancel
Access and billing
After cancellation, your paid features typically remain active until the end of the current billing period.
Auto-renewal stops at the next renewal date so you will not be charged further after that period ends.
Account and content
Your account and any content you created usually remain accessible, though subscription-only features will be disabled once the billing period ends.
If you want to keep copies of edited videos, download them before the subscription expires to avoid losing access to some export options.
Will I get a refund?
Free trial and avoiding charges
Magisto offers a free 7-day trial which can be cancelled any time during the trial to avoid automatic conversion to a paid subscription.
Details on the trial are available at Magisto Help (Trial).
Refund policies and exceptions
- Magisto does not publish a blanket 14-day refund policy; refunds are not guaranteed and depend on how the subscription was purchased.
- Purchases made via Apple or Google are subject to those platforms' refund procedures; contact Apple Support or Google Play for platform refunds.
- If you experience unwanted charges after canceling, contact the platform (App Store/Google Play) or your payment provider to request a refund or dispute the charge.
Local legal context (Nigeria)
In Nigeria, a court ruling in April 2022 found that blanket "no refund" policies by service providers are illegal under the Federal Competition and Consumer Protection Act 2018.
This means that a blanket refusal to refund may not be enforceable in Nigeria; seek local consumer advice if you believe your rights were denied. See a discussion at GatekeepersNews.
Magisto plans and pricing
Available plans (summary)
Exact plan names and regional pricing vary by country and platform.
If no local pricing is shown on Magisto's site for Nigeria, billing is often listed in USD for Nigerian customers.
Pricing table
| Plan | Price | Billing period | Notes |
|---|---|---|---|
| Basic / Starter | Varies | Varies | Regional pricing may differ; USD common for Nigeria |
| Premium / Pro | Varies | Varies | Available via web and app stores |
| Business / Professional | Varies | Varies | Features differ by tier and platform |
Your consumer rights in Nigeria
Key legal protections
Under the Federal Competition and Consumer Protection Act 2018, certain "no-refund" clauses can be illegal and unenforceable in Nigeria.
Sections of that Act and court decisions have supported consumers against blanket no-refund terms.
Practical steps to enforce rights
- Document your cancellation attempts and any charges you did not expect.
- Contact Magisto/Vimeo support first, then the platform (Apple/Google) if applicable, and keep records of all communications.
- If unresolved, consider contacting Nigerian consumer protection authorities and seeking legal advice citing the 2018 Act and relevant case law.
Customer experiences
Positive feedback
Many users praise Magisto for ease of use and quick, quality output for basic video creation tasks.
Review sites such as Capterra highlight good usability and value for simple projects (Capterra reviews).
Negative feedback and common problems
Some users report being charged after attempting to cancel and difficulty obtaining refunds, particularly when subscriptions were purchased through third-party platforms.
Trustpilot and user reports on forums describe delayed support responses and disputes over refunds; see examples at Trustpilot and a cancellation complaint on Reddit.
Documentation checklist
Before you contact support
- Account email and username used with Magisto.
- Date and time of cancellation attempt and the method used (web, iOS, Android).
- Screenshots of cancellation confirmation or error messages, if any.
If you request a refund or dispute a charge
- Proof of payment (bank statement, receipt, or App Store/Google Play invoice).
- Copies of communications with Magisto/Vimeo support and platform support.
- Reference to Nigerian consumer protection law if pursuing local remedies.
Common mistakes
Assuming uninstall cancels subscription
Many users think deleting the app cancels the subscription, but App Store and Google Play subscriptions must be canceled through the respective store settings.
Example: uninstalling the Magisto app on Android while the Google Play subscription remains active can still result in charges.
Not checking the purchase platform
If you subscribed via the App Store or Google Play, refunds and cancellations are governed by those platforms and not by Magisto's web controls.
Example: canceling on the Magisto website will not stop an App Store subscription; you must cancel in your iPhone Settings.
Comparative recap
Quick comparison
The table below compares cancellation route, who handles refunds, and typical ease/risks for each method.
Summary table
| Method | How to cancel | Who handles refunds | Ease / Common issues |
|---|---|---|---|
| Web | magisto.com → Account Settings → Cancel Subscription | Magisto/Vimeo (direct purchases) | Generally straightforward; platform purchases handled elsewhere |
| iOS (App Store) | iPhone Settings → Your name → Subscriptions → Cancel | Apple App Store | Must cancel in iOS settings; many disputes relate to App Store billing |
| Android (Google Play) | Google Play Store → Menu → Subscriptions → Cancel | Google Play | Must cancel in Play Store; uninstalling app will not stop billing |
After cancelling
Immediate next steps
- Save or download any final videos or assets you need before the subscription ends.
- Keep screenshots or confirmation emails showing cancellation for your records.
Where to get help and how to escalate
- Magisto help pages: Magisto Help.
- Trial and cancellation articles: 7-day trial, Web cancellation, iOS cancellation.
- If you paid via App Store or Google Play, contact Apple or Google for refunds per their policies.
Address
Corporate mailing address
Vimeo.com, Inc.
555 West 18th Street, New York, New York 10011, United States
Mailing suggestions
If you need to send formal correspondence, include account details and copies of receipts to help support locate your subscription.
Also keep electronic copies of any sent letters and follow up with support channels and your payment provider if required.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.