Cancellation Magisto: Easy Method

What is Magisto

Magisto is an online and mobile video-editing service that uses templates and automated editing tools to create short movies from user-provided video clips, photos, music and text. It is offered as a freemium product with optional paid subscriptions that remove watermarks, add styles and increase export options and video length.

How to cancel Magisto

• Web (Magisto website): Sign in at magisto.com, go to Home page → Account Settings → Cancel Subscription under Account type, and confirm cancellation. Note: cancelling on the website stops auto-renewal of subscriptions purchased through Magisto’s site.
• iOS (App Store / iTunes): Open the iPhone Settings app → tap your name → Subscriptions → select Magisto → tap Cancel Subscription. Do not rely on uninstalling the app or deleting the Magisto account to stop App Store subscriptions; you must cancel via Apple.
• Android (Google Play): Open the Google Play Store app → Menu → Subscriptions → select Magisto → tap Cancel subscription. Uninstalling the app or deleting the Magisto account does not cancel Google Play subscriptions.

What happens when you cancel

When you cancel a subscription on Magisto’s website, the subscription will typically stop auto-renewing at the end of the current paid period; you should retain access for the remainder of that period. If your subscription was purchased through Apple or Google, cancelling through Magisto will not affect the platform-managed subscription - you must cancel in the App Store or Google Play. Magisto may retain your account data and projects according to its privacy and retention policies; cancelling a subscription does not automatically delete your Magisto account or content unless you take additional steps to remove it.

Will I get a refund?

Magisto offers a free 7-day trial that can be cancelled at any time during the trial period to avoid auto-conversion to a paid subscription. Beyond that, Magisto does not state a blanket 14-day refund policy; refunds are not guaranteed and are handled differently depending on how the subscription was purchased. Subscriptions bought via Apple’s App Store or Google Play are subject to those platforms’ refund policies and processes. If you believe you were charged in error after cancelling, contact Magisto support and, if the purchase was through Apple or Google, contact Apple or Google support directly; your bank or card issuer may also be able to advise on charge disputes.

Magisto plans and pricing

Your consumer rights in Canada

Magisto does not publish a Canada-specific statutory refund right such as a 14-day cooling-off period for digital goods. Canadian consumers remain subject to federal and provincial consumer protection laws, but digital goods and services are often treated differently from physical goods. For subscriptions purchased through Apple or Google, platform refund and dispute procedures typically apply. If you believe your consumer rights have been breached, you can contact your provincial consumer protection office or seek advice from your payment provider about disputing charges.

Customer experiences

Reviews are mixed. Some users (for example on Capterra) praise Magisto for being easy to use, having useful templates and - in some cases - responsive customer service. However, there are numerous negative reviews (for example on Trustpilot and various forums) reporting difficulty cancelling subscriptions, being charged after attempting cancellation, and encountering unresponsive or unsatisfactory customer support. Anecdotes include users who cancelled trials but were still billed and users who found the cancellation flow between trial and paid subscription confusing, particularly when purchases are routed through Apple or Google.

Documentation checklist

• Account email and username associated with Magisto
• Proof of purchase (receipt from Magisto, Apple receipt, or Google Play receipt)
• Subscription start and renewal dates
• Screenshots of your cancellation confirmation or the subscription page showing status
• Copies of any correspondence with Magisto support, Apple or Google about the subscription
• Payment method details (last 4 digits of card) for dispute inquiries

Common mistakes

Users commonly assume that uninstalling the Magisto app or deleting their Magisto account will cancel an App Store or Google Play subscription; it will not. Another frequent error is cancelling a trial in the wrong place (for example cancelling on the website while the subscription was purchased via Apple), which leaves the platform-managed subscription active and subject to automatic renewal. Some users forget to retain receipts or screenshots, making it harder to dispute charges. Finally, many customers expect an automatic refund after cancellation; refunds are not automatic and depend on the platform and circumstances.

Comparative recap

After cancelling

After you cancel, save any confirmation emails or screenshots and monitor your card or bank statements for unexpected charges. If you were billed after cancelling, contact Magisto support and, if the purchase was through Apple or Google, use the platform’s support and refund request tools. Helpful places to start: Magisto main site at magisto.com, Apple subscription support (for Canada) at Apple support - manage subscriptions, and Google Play subscriptions support at Google Play help - cancel subscriptions. If you plan to escalate, keep your documentation handy and consider contacting your payment provider about a disputed charge.

Address

If you prefer to send a written cancellation or request, you can address correspondence to the corporate office listed for Magisto’s parent company. Include your account email, subscription details and a clear statement requesting cancellation and any refund sought. Mailing address:

Vimeo.com, Inc., 555 West 18th Street, New York, NY 10011, United States.

It is advisable to send such letters by tracked or registered mail and to keep a copy for your records. Include date, account identifiers and any supporting receipts to speed processing.