Cancel Manifest: Complete Guide

What is Manifest

Overview

Manifest is a subscription-based service called "Manifest Premium" used for specialised digital or logistics functions. It operates on periodic billing cycles and grants access to premium features while the subscription is active.

Context for Nigeria

In Nigeria, "Manifest" may be used by businesses for customs, shipping, or software services that involve manifests and records of goods.

If your subscription or manifest record interacts with Nigerian authorities, additional administrative steps may be required to cancel correctly.

How to cancel Manifest

Immediate steps to cancel

• Sign in to your Manifest account and go to Account or Subscriptions to locate cancellation options.
• Use the in-app Cancel or Manage Subscription button to stop future renewals where available.
• If in-app cancellation is not available, use the provider's support email or web form to submit a cancellation request.

If the manifest is linked to customs or shipments

• Notify the Nigeria Customs Service if the manifest affects active import/export proceedings or lodged declarations.
• Provide the manifest reference number, shipment details, and the reason for cancellation when contacting customs.

Follow-up and confirmation

• Request written confirmation of cancellation (email or PDF) and save any confirmation ID or reference.
• Check your bank or payment provider for stopped recurring charges and retain screenshots or statements as proof.

What happens when you cancel

Access and service end

When you cancel, access to Manifest Premium features generally continues until the end of the current billing period.

After the billing period ends, premium features are disabled and your account reverts to any free or basic tier offered.

Renewal and billing

Cancelling prevents future automatic renewals; it does not always trigger an immediate refund.

Confirm cancellation effective date in the provider's confirmation message to avoid unexpected charges.

Data and records

Account data, manifests, and historical records may be retained according to the provider's retention policy.

Request export or deletion of your data if required; do so before any data-retention window closes.

Will I get a refund?

Standard policy guidance

Refund eligibility depends on the provider's refund policy and the timing of your request.

Some providers offer refunds within a short "cooling-off" period, while others only provide prorated refunds for unused time.

Common exceptions

• No refund if a free trial has ended and the paid period has been used.
• Partial or prorated refunds may be considered for prepaid annual plans if specified by the provider.
• Special exceptions may apply for billing errors or duplicate charges after review.

How to request a refund

Contact Manifest support, include your account ID, transaction receipts, and the reason for the refund request.

If the provider refuses and you believe you have a valid claim, escalate to your payment provider or the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria.

Manifest plans and pricing

Available plans

Important pricing note

The prices above were converted using a crypto-based exchange rate and are almost certainly not representative of standard EUR or NGN pricing.

Actual prices in EUR or NGN are likely vastly lower; confirm amounts shown in your account and payment receipts.

Billing queries

For discrepancies, request itemised invoices and currency conversion details from the provider.

Keep screenshots of the billing page and transaction records to speed any dispute resolution.

Your consumer rights in Nigeria

Overview of applicable law

Consumer protection in Nigeria is enforced by the Federal Competition and Consumer Protection Commission (FCCPC).

Digital subscription disputes are covered by general consumer rights to fair treatment, transparent pricing, and redress.

Steps to assert your rights

• First, attempt to resolve the issue directly with the service provider and keep written records of all communications.
• If unresolved, file a complaint with the FCCPC and provide documentation of your attempts to resolve the matter.

Useful links

FCCPC: https://fccpc.gov.ng

Nigeria Customs Service: https://customs.gov.ng

Customer experiences

Positive feedback

Customers report that Manifest can be feature-rich and effective for managing manifests and premium workflows when it is correctly configured.

When support is responsive, cancellations and billing queries are handled quickly.

Negative feedback

Common complaints concern confusing pricing displays, especially when crypto-based conversions are used, and difficulty reaching support for refunds.

Some users report delays in receiving written cancellation confirmations or in stopping recurring charges.

Balanced takeaway

Cancellation is usually straightforward if handled through the account settings, but when customs, shipping, or third-party billing is involved, expect additional administrative steps.

Document every step and keep proof of cancellation to avoid future disputes.

Documentation checklist

Required account information

• Account ID, username, and registered email address.
• Subscription or manifest reference numbers and plan details.

Proof of payment

• Transaction receipts, card statements, or payment screenshots showing amounts and dates.
• Any invoice or billing email sent by the provider.

Correspondence and official documents

• Copies of emails, support tickets, and cancellation confirmations.
• If customs-related, include shipment documents, manifest numbers, and any correspondence with Nigeria Customs Service.

Common mistakes

Not confirming cancellation

Many users assume that initiating cancellation is sufficient; always wait for and save a written confirmation.

Without confirmation you may still be billed for the next cycle.

Ignoring linked services or third-party billing

If your subscription was purchased through a mobile app store or a payment aggregator, cancel in that platform as well.

Failure to cancel with the payment provider can result in recurring charges despite cancelling the Manifest account.

Missing customs or operational steps

For manifests tied to shipments, failing to inform Nigeria Customs Service or to follow required administrative steps may leave obligations unresolved.

Always check whether a separate customs cancellation or amendment is required for your shipment.

Comparative recap

Plan comparison

Key decisions

Choose cancellation timing based on whether you want to use remaining paid time or to seek a prorated refund where allowed.

For customs-related manifests, prioritise notifying the Nigeria Customs Service to prevent operational or legal complications.

After cancelling

Confirmations and records

Keep the cancellation confirmation, any final invoices, and screenshots of account status for at least six months.

These documents help if a charge reappears or if you need to escalate.

Escalation path

• Contact the provider's support with documentation and ask for written resolution.
• If unresolved, open a dispute with your bank or payment processor.
• File a complaint with FCCPC and attach all correspondence and receipts.

Helpful links

FCCPC (consumer protection): https://fccpc.gov.ng

Nigeria Customs Service (for manifest or shipment issues): https://customs.gov.ng

Address

Primary address for customs-related requests

Nigeria Customs Service Headquarters, Abidjan Street, Wuse, P.M.B. 26, Zone 3, Abuja - FCT.

Alternative contact suggestions

If you need to visit or send documents, confirm hours and the correct department beforehand via the Nigeria Customs Service website.

For consumer complaints about billing or refunds, also contact the FCCPC: https://fccpc.gov.ng