Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Monday.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Monday.Com: Complete Guide
What is Monday.Com
Overview
Monday.Com (styled monday.com) is a cloud-based work operating system for project management, collaboration and workflows.
It provides boards, templates, automations and integrations to help teams plan, track and deliver work.
Who uses it
Teams of all sizes use monday.com for project tracking, CRM, product development and operations management.
Plans and features vary by tier and by whether you purchase via web or an app store.
How to cancel Monday.Com
Cancel via web browser (recommended)
- Only an account admin can cancel a product or account.
- Sign in, go to Administration → Billing, choose the product and click "Cancel product plan" → "Cancel plan renewal".
- This method cancels one or multiple products purchased through the web interface.
- See the official guide: monday.com cancellation help.
Cancel on mobile (iOS / Android)
- iOS: Open the monday.com app, tap "More" → Admin settings → Delete account to remove from device-level subscription.
- Android / Google Play: Cancel through the Google Play Store subscription manager; monday.com cannot cancel Play subscriptions directly.
- Note: Cancelling via an app store does not cancel plans purchased on the web. See app-store billing notes: apps marketplace billing.
What happens when you cancel
Access and account status
Access to paid features is typically blocked immediately after cancellation for annual plan net-new refunds; for other plans access rules depend on the purchase terms.
Admins can still export or download data before final closure.
Renewals and billing
Cancelling plan renewal prevents future automatic charges at the next invoice date.
App-store subscriptions are managed separately and will continue unless cancelled in that store.
Will I get a refund?
General refund policy
Net-new customers on yearly plans may request a prorated refund within 30 days of purchase.
Access is commonly blocked immediately upon cancellation in these cases.
Exceptions and timing
- Monthly renewals and existing customers after a term renewal are not eligible for refunds.
- Refunds typically appear within 7 - 10 business days; contact support if not received.
- See refund eligibility details: refund eligibility.
Monday.Com plans and pricing
Plan tiers
The exact pricing and available tiers depend on region, seat count and purchase channel.
If you need precise local pricing for Nigeria, check the web checkout or contact sales.
Summary table
| Plan | Price | Typical features |
|---|---|---|
| Free | Varies | Varies |
| Basic | Varies | Varies |
| Standard | Varies | Varies |
| Pro | Varies | Varies |
| Enterprise | Varies | Varies |
Your consumer rights in Nigeria
Legal protections
Consumers in Nigeria are protected by the Consumer Protection Council Act 2004, which requires fair business practices and prohibits unjust contract terms.
This law supports transparent information about auto-renewals and contract terms.
When to seek redress
- If you experience unclear auto-renewal notifications, you may claim an unfair practice under the law.
- If a promised feature is missing or the service is defective, you can seek remedies for misrepresentation or poor service.
- Local law can override provider terms where those terms are unlawful or unfair.
Customer experiences
Positive feedback
- Users praise the visual interface, templates, project visualization and integrations.
- Many reviewers call it "Best for Teams" for collaboration and flexibility.
Negative feedback
- Common complaints include high pricing and essential features locked behind higher tiers.
- There are frequent reports of slow support responses, billing confusion, bugs and automation limits.
Documentation checklist
Before you cancel
- Have admin login credentials ready (only admins can cancel web purchases).
- Export important boards, files and reports you need to keep.
- Record billing invoices and payment receipts for disputes.
When requesting a refund or support
- Take screenshots of billing dates, renewal notices and subscription pages.
- Note the purchase channel (web, iOS App Store, Google Play) and date of purchase.
- Keep correspondence with support and any case or ticket numbers.
Common mistakes
Assuming app-store cancellation cancels web plan
Many users cancel on iOS or Android assuming that will stop web billing. In reality, app-store cancellations do not cancel web purchases.
This leads to unexpected charges if the web plan renewal remains active. Always verify the purchase channel.
Not exporting data before immediate blockage
Some customers expect continued access after cancelling but access can be blocked immediately for certain refunds.
Failing to export boards, files or reports before cancellation can result in permanent data loss or extra work to recover information.
Comparative recap
Quick comparison table
| Aspect | monday.com (web) | App Store (iOS/Google Play) |
|---|---|---|
| How to cancel | Admin → Administration → Billing → Cancel product plan | Cancel via App Store or Google Play subscription management |
| Refund availability | 30-day prorated refund for net-new yearly purchases (subject to terms) | Refunds handled by app store policies; web policy still applies for web purchases |
| Immediate access after cancel | May be blocked immediately for certain refunds | App-store subscription access follows store rules |
| Common issues | Billing confusion, support delays, tiered feature limits | Separate billing paths cause unexpected charges if not cancelled in both places |
After cancelling
What to do next
Export any remaining data, remove integrations you no longer need, and confirm billing cancellation in the purchase channel.
Check invoices and your payment method for final charges and refunds.
Helpful links and support
- How to cancel and close your account (monday.com)
- Refund eligibility
- App marketplace billing
- How to cancel subscriptions on Android / Google Play
Address
Corporate headquarters
For formal correspondence, use the main corporate address below. Note that local Nigerian cancellation channels were not found.
Mailing address
monday.com Ltd.
34 W 14th Street, New York, New York 10011, United States
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.