Cancel MONICA online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Monica service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Monica: Complete Guide
What is Monica
Overview
Monica refers to two related services: monica.im, an international AI service and app, and monica.cash, a Nigeria-focused crypto off-ramp for converting coins to Naira.
This guide covers cancellation, refunds, consumer rights in Nigeria, and practical steps for both services so you can act confidently.
Services covered
monica.im provides AI features, subscriptions, and in-app purchases managed through user profiles and email support.
monica.cash enables crypto-to-Naira conversions and is an off-ramp service that does not hold user funds long-term.
How to cancel Monica
For monica.im (international AI service)
- Sign in to your account and go to your user profile or subscription settings to cancel auto-renewal.
- If you cannot cancel in the profile, email support at contact@monica.im requesting cancellation of subscription renewal.
- Keep a copy of confirmation emails or screenshots showing the cancellation request and date.
For monica.cash (Nigeria crypto off-ramp)
- There is no formal subscription cancellation process; you may stop using the service at any time by ceasing transactions.
- Remove any saved bank or payment details from the app and revoke any linked wallet permissions where possible.
- Contact the app store listing or in-app support for account closure options and keep records of your requests.
What happens when you cancel
Access and renewals
For monica.im, cancelling prevents future auto-renewals but you retain access until the end of the current paid period.
For monica.cash, stopping use halts further transactions; there is no subscription cycle to stop in most cases.
Account data and continuity
Export any important data or conversation history from monica.im before cancelling if you need it later.
For monica.cash, retain transaction records, receipts, and wallet addresses; these are essential if there is an issue with a conversion.
Will I get a refund?
monica.im refund policy
- Payments are generally final and non-refundable unless required by law or exceptional circumstances.
- Partial refunds may be considered in exceptional cases based on unused credits; approved refunds are processed in 1 - 15 business days.
- Users in the EU, UK, and Turkey have a 14-day legal right of withdrawal and can request a refund under that right.
monica.cash refund policy
- monica.cash does not specify a refund policy; crypto conversions are final once processed.
- Mistakes such as sending the wrong asset or wrong address are typically irreversible and the platform disclaims recovery responsibility.
- Keep clear records of transactions to support any dispute or communication with the service or your wallet/exchange provider.
Monica plans and pricing
Overview of pricing
There is no structured paid plan list available for Nigeria in the provided data.
Where data is missing or platform-controlled, prices may vary by feature, region, or app store billing.
Quick reference
| Plan | Price | Notes |
|---|---|---|
| Monica plans | Varies | Monica personal CRM is open-source and free to self-host; paid features vary by service |
Your consumer rights in Nigeria
Local law summary
Nigeria does not have a statutory 14-day refund right for digital purchases like the EU/UK/Turkey withdrawal rule, according to the available Monica terms.
Consumer protections exist generally, but specific digital-rights vary and are often governed by the service terms.
How this applies to Monica
- monica.im offers the 14-day withdrawal only where law mandates (EU/UK/Turkey); this does not automatically apply in Nigeria.
- monica.cash transactions (crypto conversions) are final after processing; users bear responsibility for errors such as wrong addresses.
Customer experiences
Positive feedback
Some users report successful refunds in individual cases and praise the app for smooth performance and fast Naira delivery.
Users have highlighted good conversion rates and fast transfers to Nigerian banks in app reviews.
Negative feedback
Other reviews raise concerns about unexpected charges, difficulties cancelling, poor quality of some AI features, and aggressive outreach.
Several complaints mention unexpected annual charges or difficulties getting refunds, so keep records and monitor billing closely.
Documentation checklist
Before you cancel
- Account email and username
- Subscription receipts and transaction IDs
- Saved confirmation screenshots of settings or cancellation attempts
If you need to dispute or follow up
- Transaction timestamps and wallet addresses for crypto conversions
- Correspondence with support (emails, chat transcripts)
- App store receipts if purchase was made via Google Play or Apple App Store
Common mistakes
Subscription and billing errors
Not cancelling through the correct profile or subscription page can lead to continued auto-renewals.
Example: cancelling within the app but not confirming a subscription status change may leave billing active.
Crypto transaction mistakes
Sending the wrong coin type or wrong wallet address is frequently irreversible; these transactions are final once processed.
Example: converting USDT but sending an incompatible token to the conversion address can result in permanent loss.
Comparative recap
Side-by-side comparison
| Service | How to cancel | Refunds | Key note |
|---|---|---|---|
| monica.im | Via user profile page or email contact@monica.im | Generally non-refundable; exceptions and 14-day withdrawal where legally required | Access continues until end of paid period after cancellation |
| monica.cash | No formal subscription; stop using service and remove payment/wallet links | Conversions final; no refund policy specified | Does not hold funds; user responsible for address/asset correctness |
After cancelling
What to monitor
Check your bank or card statements and app billing history for any unexpected charges after cancellation.
Monitor incoming Naira transfers and wallet activity closely if you used monica.cash for conversions.
Helpful links and next steps
- Monica.im - official site for account and support
- Monica.cash - Nigeria off-ramp information and app listing
- contact@monica.im - email for cancellation or billing queries
Address
Corporate / showroom address
Primary storefront showroom address used by Monica:
5 bis, rue Octave Feuillet, Paris F-75116, France
Notes about the address
This address is a primary showroom location in Paris and may be used as a public contact or legal address in some contexts.
For account or billing issues, use the in-app support or the contact email rather than postal correspondence for faster resolution.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.