Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mycommerce service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mycommerce: Easy Method
What is Mycommerce
Overview
Mycommerce is a digital commerce and subscription billing service that issues annual invoices and manages licenses and payments for software and digital products.
It acts as the billing and delivery partner for vendors and handles subscriptions purchased via its web portal or through app stores.
How it operates
Mycommerce typically bills customers annually and requires cancellation ahead of the contract renewal date.
Different purchase channels (web, Apple App Store, Google Play) use different cancellation mechanisms and terms.
How to cancel Mycommerce
Cancel via Web (MyCOMMERCE via mycommerce.ch)
- Find the cancellation form provided by MyCOMMERCE (see Help Center FAQ).
- Submit the cancellation at the end of the contract period, but no later than 30 days before the contract end.
- Keep a copy of the submitted form and any confirmation you receive.
Cancel via App Stores
- If purchased through Apple App Store, cancel via your Apple ID Subscriptions (Settings → Subscriptions on device).
- If purchased through Google Play, cancel from Google Play’s Subscriptions menu or at play.google.com → Subscriptions.
- App-store cancellations are handled by Apple or Google and not directly by MyCOMMERCE.
Additional practical steps
- Note your subscription renewal date and set a reminder at least 40 days before renewal.
- If charges continue after cancellation, contact your bank or card issuer to dispute recurring charges.
- Record screenshots, confirmation emails, and dates for any dispute or complaint.
What happens when you cancel
Access and service period
Cancelling before renewal typically stops automatic re-billing at the next contract period.
Your paid access usually remains until the end of the current annual period unless otherwise stated.
Data and account implications
After the paid period ends, access to licensed products or services may be revoked by the vendor or MyCOMMERCE.
Export any important data or licenses before the subscription expiry when possible.
Billing and records
You should receive a confirmation that the subscription will not renew if cancellation succeeds and is timely.
If you are still billed after cancellation, keep evidence and contact your payment provider to dispute the charge.
Will I get a refund?
Published policy
MyCOMMERCE’s Help Center does not state a standard refund policy or a 14‑day statutory cooling‑off period for subscriptions.
The service bills annually and requires cancellation at least 30 days before renewal; refunds are not specified as standard practice.
Possible exceptions and actions
- Refunds may be considered case-by-case by the vendor or payment processor but are not guaranteed by MyCOMMERCE documentation.
- If you believe a charge is unauthorised, dispute it through your bank or payment provider promptly.
Practical tips when seeking refunds
Collect proof of cancellation attempts, receipts, and any correspondence to strengthen refund requests or disputes.
Contact the vendor that sold the product first, then escalate to MyCOMMERCE support or your payment provider if unresolved.
Mycommerce plans and pricing
Pricing overview
The following table summarises the publicly available annual plans and approximate prices shown in CHF.
MyCOMMERCE does not publish Nigeria-specific or EUR-denominated rates.
| Plan | Price (CHF / approx.) | Period | Features (summary) |
|---|---|---|---|
| Free | CHF 0.00 | Annual / Unlimited | Basic starter package |
| Starter | CHF 228.00 (approx. €219) | Annual | 1 user, up to 100 items, standard payments, email support |
| Standard | CHF 588.00 (approx. €565) | Annual | 2 users, up to 2,500 items, marketplace connections, marketing features |
| Professional | CHF 1,188.00 (approx. €1,142) | Annual | Unlimited users/items, POS integration, full feature set |
Your consumer rights in Nigeria
General legal context
Nigerian consumer protection is governed by laws such as the Federal Competition and Consumer Protection Act and related regulations.
For digital subscriptions there is no automatic statutory 14‑day cooling‑off right set out by MyCOMMERCE documentation.
Practical rights and remedies
- You can rely on general contract law and protection against unfair commercial practices.
- If charged without authorisation, you may dispute transactions through your bank or card issuer.
Where to get local help
Consider contacting the Federal Competition and Consumer Protection Commission (FCCPC) for guidance on consumer complaints.
Keep all transaction records and communications to support any complaint or dispute with local authorities.
Customer experiences
Summary of negative reports
Public reviews often report difficulty cancelling subscriptions, unexpected recurring charges, and problems obtaining refunds or licences.
Users on Trustpilot and Sitejabber describe continued billing after cancellation or denied refund requests.
Absence of positive reviews in verified data
There are few documented positive experiences in the provided data, so balance relies on available vendor responses and official support channels.
Customer experiences vary by vendor, payment method, and the specific product purchased.
How to interpret reviews
Treat review reports as warnings to document communications, cancel early, and monitor bank statements closely.
If you face problems, escalate to your payment provider and local consumer protection agencies with full evidence.
Documentation checklist
What to collect before cancelling
- Subscription invoice(s) or order number
- Account email and vendor name associated with the MyCOMMERCE transaction
- Screen captures of subscription pages and renewal dates
What to keep after cancelling
- Copy of the submitted cancellation form or cancellation confirmation email
- Bank or card statements showing charges and any disputed transactions
- All correspondence with vendor, MyCOMMERCE, Apple, or Google
Common mistakes
Waiting too late to cancel
One common error is not cancelling at least 30 days before the contract end; this can result in automatic annual renewal.
Set calendar reminders well ahead of renewal to avoid being charged for another year.
Confusing purchase channels
Another frequent mistake is attempting to cancel via the vendor when the purchase was through Apple or Google; app-store subscriptions must be cancelled with Apple/Google.
Confirm the purchase channel on your receipt before choosing a cancellation route.
Insufficient evidence for disputes
Failing to keep records (invoices, confirmation emails, screenshots) weakens refund or chargeback claims.
Always save proof of cancellation attempts and any replies you receive.
Comparative recap
Key comparison
| Aspect | MyCOMMERCE (web) | Apple App Store | Google Play |
|---|---|---|---|
| How to cancel | Cancellation form via MyCOMMERCE; submit ≥30 days before renewal | Cancel via Apple ID → Subscriptions | Cancel via Google Play → Subscriptions (app or web) |
| Refund policy | No standard refund policy published; refunds not guaranteed | Refunds handled by Apple per their policies | Refunds handled by Google per their policies |
| Billing period | Annual billing typical | Varies by app - often subscription periods set by vendor | Varies by app - often subscription periods set by vendor |
After cancelling
Immediate actions
Save confirmation of cancellation and monitor your bank or card statements for continued charges.
If billed after a confirmed cancellation, contact your bank to dispute the charge and provide documentation.
Useful links
Escalation steps
If MyCOMMERCE or the vendor does not resolve an unauthorised or disputed charge, file a dispute with your payment provider and consider contacting the FCCPC for consumer support in Nigeria.
Maintain all evidence and correspondence when escalating a complaint.
Address
US contact address (directory)
10380 Bren Road West, Hopkins, MN 55343, USA
Registered office (UK)
60 Henrys Walk, Ilford, England, IG6 2NS (MYCOMMERCE LTD, per company records)
Notes on addresses
Different MyCOMMERCE sites and vendor partners may list other regional addresses (including Hong Kong). Use the address provided on your invoice or vendor documentation when contacting support.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.