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Cancel MYSTERIUM VPN
in 30 seconds only!
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mysterium Vpn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Mysterium VPN: Easy Method
What is Mysterium VPN
Service overview
Mysterium VPN is a virtual private network service that routes your internet traffic through remote nodes to provide privacy, different IP addresses, and access to geo-restricted content.
Who provides it
The service is offered by entities operating under the Mysterium VPN brand. Registered legal responsibility is held by MN Intelligence UAB in Lithuania for certain operations.
How to cancel Mysterium VPN
Cancel by email (direct subscriptions)
- Send an email to help@mysteriumvpn.com requesting cancellation.
- Include your account email, order or invoice number, purchase date, and a clear subject such as "Cancel subscription and request refund (if within 7 days)".
- Keep copies of the sent message and any replies from support for your records.
Cancel via App Store or Google Play
- If you purchased through the Apple App Store or Google Play, cancel in your iOS or Android subscription settings; Mysterium cannot cancel these for you.
- Open Settings → your Apple ID → Subscriptions on iOS, or Google Play Store → Menu → Subscriptions on Android, then select Mysterium and cancel.
What happens when you cancel
Access and renewal
When you cancel, access to paid features continues until the end of your current subscription term.
Auto-renewal is stopped at cancellation, so no further recurring charges will be taken after the current term ends.
Account and data
Your account generally remains active for the remainder of the subscription period; data retention follows the provider's privacy and terms.
If you want account deletion, state this in your cancellation email and ask support for next steps.
Will I get a refund?
Refund policy summary
Mysterium VPN advertises a 7-day money-back guarantee for initial purchases; cancel within seven days for a full refund.
Refunds are normally issued in USD to the original payment method and commonly processed within seven business days.
Exceptions, timing and limits
- Refunds after 7 days may be granted at Mysterium's discretion if service was unusable and you contacted support during the disruption; pro-rata refunds may apply.
- Only one refund per user is permitted; repurchasing may waive eligibility for future refunds.
- No refunds are granted for account terms violations or abusive activity. App Store and Google Play purchases generally require refund requests through those platforms.
Mysterium VPN plans and pricing
Pricing table (Nigeria App Store - approximate EUR)
| Plan | Price (approx. EUR) | Period | Features |
|---|---|---|---|
| Monthly Plan (Nigeria App Store) | ≈ €13.55 | Monthly | Standard monthly subscription via iOS App Store |
| Semi-Annual Plan (Nigeria App Store) | ≈ €90.82 | 6 months | App Store semi-annual subscription |
| Annual Plan (Nigeria App Store) | ≈ €181.73 | Annual | App Store yearly subscription |
App Store pricing note
These prices were taken from the Nigeria App Store and converted to EUR using an approximate exchange rate; Apple regional pricing and daily exchange rates may cause differences.
Payment methods and currency
App Store purchases are billed by Apple in NGN and handled through Apple billing; refunds for those purchases are processed by Apple.
Direct purchases via Mysterium are typically refunded in USD to the original payment method.
Your consumer rights in Nigeria
Legal protections
Under Nigerian consumer protection principles (CPC Act and FCCPC guidance), consumers are entitled to clear cancellation and refund mechanisms where guarantees are advertised.
If a money-back guarantee is offered, the seller is generally expected to honor it unless a valid exception applies.
How to escalate a dispute
- First, document communications and raise the issue with Mysterium support via email.
- If unresolved, lodge a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at fccpc.gov.ng.
- For App Store/Google Play purchases, request refunds through Apple or Google support channels and consider contacting your card issuer or mobile money provider for chargebacks if justified.
Customer experiences
Positive reports
- Some users report real residential IPs and helpful, professional support in specific cases.
- There are reports of prompt refunds when switching protocols or where compatibility issues were documented.
Negative reports
- Many users report difficulty cancelling, denied refunds within the 7-day window, and poor support responsiveness.
- Complaints include unstable connections, slow speeds, misleading promises, and issues with auto-renewal handling.
Documentation checklist
Before you cancel
- Purchase receipt or invoice showing date, amount, and order ID.
- Account email and any subscription ID used during sign-up.
- Screenshots of subscription status in App Store / Google Play if applicable.
If you need to escalate
- All email correspondence with support (dates and message content).
- Evidence of service disruption or unusable service (logs, screenshots, timestamps).
- Bank or payment statements showing the charged amount and transaction ID.
Common mistakes
Cancelling through the wrong channel
A common error is emailing Mysterium support for App Store or Google Play purchases. These must be cancelled through Apple or Google subscription settings.
If you contact the wrong channel, your cancellation may be delayed or not processed, so check your purchase source first.
Assuming a refund is automatic
Some users assume canceling guarantees an automatic refund. Only cancellations within the 7-day policy are guaranteed; after that refunds are discretionary.
Also, repurchasing after a refund can void future refund eligibility - read the terms before making new purchases.
Comparative recap
Quick comparison table
| Feature | Mysterium VPN | Practical note |
|---|---|---|
| Cancellation method | Email to help@mysteriumvpn.com for direct purchases; App Store/Google Play via platform settings | Check where you bought the subscription before taking action |
| Refund window | 7-day money-back guarantee for initial purchases; after that at provider discretion | Request refunds early and keep proof of issues to improve success chances |
| App Store / Google Play | Must use Apple/Google refund and cancellation flows | Contact Apple/Google support for denied refunds on store purchases |
| Customer support reports | Mixed: some prompt refunds and helpful helpdesk responses; many reports of delays and denials | Document all contacts and follow up persistently |
| Pricing (Nigeria App Store) | Monthly ≈ €13.55; 6-month ≈ €90.82; Annual ≈ €181.73 | Prices converted from NGN and may vary with exchange rate |
Key takeaways
Cancel quickly if you want the guaranteed 7-day refund and always use the original purchase channel for cancellations and refunds.
Keep clear records and escalate to FCCPC or your payment provider if you cannot resolve a valid refund claim.
After cancelling
What to check
- Confirm cancellation receipt or response from help@mysteriumvpn.com.
- Verify that auto-renewal is turned off in your App Store or Google Play subscription settings if applicable.
- Monitor your payment method for the refund and save transaction references.
Helpful links
- Mysterium VPN Terms and Refund Policy
- Third-party cancellation and refund guide
- Apple: Request a refund
- Google Play: Cancel or get a refund
- FCCPC (Federal Competition & Consumer Protection Commission, Nigeria)
Address
Registered office
MN Intelligence UAB, 1 Aludarių St., Vilnius, Lithuania.
Cancellation contact reminder
There is no separate postal cancellation address listed; cancellations are processed by emailing help@mysteriumvpn.com.