Cancel Mysterium VPN: Easy Method

What is Mysterium VPN

Service overview

Mysterium VPN is a virtual private network service that routes your internet traffic through remote nodes to provide privacy, different IP addresses, and access to geo-restricted content.

Who provides it

The service is offered by entities operating under the Mysterium VPN brand. Registered legal responsibility is held by MN Intelligence UAB in Lithuania for certain operations.

How to cancel Mysterium VPN

Cancel by email (direct subscriptions)

• Send an email to [email protected] requesting cancellation.
• Include your account email, order or invoice number, purchase date, and a clear subject such as "Cancel subscription and request refund (if within 7 days)".
• Keep copies of the sent message and any replies from support for your records.

Cancel via App Store or Google Play

• If you purchased through the Apple App Store or Google Play, cancel in your iOS or Android subscription settings; Mysterium cannot cancel these for you.
• Open Settings → your Apple ID → Subscriptions on iOS, or Google Play Store → Menu → Subscriptions on Android, then select Mysterium and cancel.

What happens when you cancel

Access and renewal

When you cancel, access to paid features continues until the end of your current subscription term.

Auto-renewal is stopped at cancellation, so no further recurring charges will be taken after the current term ends.

Account and data

Your account generally remains active for the remainder of the subscription period; data retention follows the provider's privacy and terms.

If you want account deletion, state this in your cancellation email and ask support for next steps.

Will I get a refund?

Refund policy summary

Mysterium VPN advertises a 7-day money-back guarantee for initial purchases; cancel within seven days for a full refund.

Refunds are normally issued in USD to the original payment method and commonly processed within seven business days.

Exceptions, timing and limits

• Refunds after 7 days may be granted at Mysterium's discretion if service was unusable and you contacted support during the disruption; pro-rata refunds may apply.
• Only one refund per user is permitted; repurchasing may waive eligibility for future refunds.
• No refunds are granted for account terms violations or abusive activity. App Store and Google Play purchases generally require refund requests through those platforms.

Mysterium VPN plans and pricing

Pricing table (Nigeria App Store - approximate EUR)

App Store pricing note

These prices were taken from the Nigeria App Store and converted to EUR using an approximate exchange rate; Apple regional pricing and daily exchange rates may cause differences.

Payment methods and currency

App Store purchases are billed by Apple in NGN and handled through Apple billing; refunds for those purchases are processed by Apple.

Direct purchases via Mysterium are typically refunded in USD to the original payment method.

Your consumer rights in Nigeria

Legal protections

Under Nigerian consumer protection principles (CPC Act and FCCPC guidance), consumers are entitled to clear cancellation and refund mechanisms where guarantees are advertised.

If a money-back guarantee is offered, the seller is generally expected to honor it unless a valid exception applies.

How to escalate a dispute

• First, document communications and raise the issue with Mysterium support via email.
• If unresolved, lodge a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at fccpc.gov.ng.
• For App Store/Google Play purchases, request refunds through Apple or Google support channels and consider contacting your card issuer or mobile money provider for chargebacks if justified.

Customer experiences

Positive reports

• Some users report real residential IPs and helpful, professional support in specific cases.
• There are reports of prompt refunds when switching protocols or where compatibility issues were documented.

Negative reports

• Many users report difficulty cancelling, denied refunds within the 7-day window, and poor support responsiveness.
• Complaints include unstable connections, slow speeds, misleading promises, and issues with auto-renewal handling.

Documentation checklist

Before you cancel

• Purchase receipt or invoice showing date, amount, and order ID.
• Account email and any subscription ID used during sign-up.
• Screenshots of subscription status in App Store / Google Play if applicable.

If you need to escalate

• All email correspondence with support (dates and message content).
• Evidence of service disruption or unusable service (logs, screenshots, timestamps).
• Bank or payment statements showing the charged amount and transaction ID.

Common mistakes

Cancelling through the wrong channel

A common error is emailing Mysterium support for App Store or Google Play purchases. These must be cancelled through Apple or Google subscription settings.

If you contact the wrong channel, your cancellation may be delayed or not processed, so check your purchase source first.

Assuming a refund is automatic

Some users assume canceling guarantees an automatic refund. Only cancellations within the 7-day policy are guaranteed; after that refunds are discretionary.

Also, repurchasing after a refund can void future refund eligibility - read the terms before making new purchases.

Comparative recap

Quick comparison table

Key takeaways

Cancel quickly if you want the guaranteed 7-day refund and always use the original purchase channel for cancellations and refunds.

Keep clear records and escalate to FCCPC or your payment provider if you cannot resolve a valid refund claim.

After cancelling

What to check

• Confirm cancellation receipt or response from [email protected].
• Verify that auto-renewal is turned off in your App Store or Google Play subscription settings if applicable.
• Monitor your payment method for the refund and save transaction references.

Helpful links

• Mysterium VPN Terms and Refund Policy
• Third-party cancellation and refund guide
• Apple: Request a refund
• Google Play: Cancel or get a refund
• FCCPC (Federal Competition & Consumer Protection Commission, Nigeria)

Address

Registered office

MN Intelligence UAB, 1 Aludarių St., Vilnius, Lithuania.

Cancellation contact reminder

There is no separate postal cancellation address listed; cancellations are processed by emailing [email protected].