Cancel Output Arcade: Step-by-Step Guide

What is Output Arcade

Service overview

Output Arcade is a subscription-based sound and loop library that runs as a plugin or standalone app for music production.

How it is used

Subscribers access a large, regularly updated collection of playable loops, instruments, and effects to build ideas quickly.

How to cancel Output Arcade

Where to cancel

You must cancel your Output Arcade subscription through your Output Account at account.output.com under the "Subscription" section.

There is no separate cancellation via the App Store or Google Play for Arcade subscriptions.

Step-by-step cancellation

• Go to account.output.com and sign in with the email used for your subscription.
• Open the "Subscription" section from your account dashboard.
• Choose the Arcade subscription and select the cancel option following on-screen prompts.
• Confirm cancellation when prompted; note any confirmation emails or on-screen confirmations for your records.

Important notes

• Cancelling on Output's website is the only supported method for Arcade subscriptions.
• If you cannot access your account, contact Output support with proof of purchase and account details.

What happens when you cancel

Access and login

When you cancel, you are logged out immediately and cannot access Arcade until you re-subscribe.

Projects that rely on Arcade content will not be playable via the Arcade subscription until you re-subscribe.

Billing and renewal

Cancelling stops future renewals; you must cancel before the next billing date to avoid additional charges.

Monthly renewals will not be refunded if already billed (see refund rules below).

Data and created music

Music you created while subscribed remains usable in your DAW if it was exported or recorded as audio.

Any content that requires an active Arcade session or account unlocks will not be available after cancellation.

Will I get a refund?

Monthly subscriptions

Monthly subscriptions are non-refundable and non-returnable. You must cancel before the next billing period to avoid further charges.

Annual subscriptions

Annual subscriptions are refundable only if cancelled within the first thirty (30) days of purchase.

Perpetual purchases and exceptions

• Perpetual software (plugins, instruments, bundles) is refundable within 14 days of purchase, with some exceptions (for example, certain Expansion Packs may be excluded).
• Refunds for eligible purchases are typically processed within 2 - 4 weeks.
• For full details, see Output’s returns and refunds guidance at Output refunds & returns.

Output Arcade plans and pricing

Official currency listing

Official pricing on Output’s site is listed in USD; local pricing in Nigeria may vary by payment method and currency conversion.

Check your account or Output’s store for the price shown to your payment method at checkout.

Plan table

Your consumer rights in Nigeria

General position

Output’s published refund policies (monthly non-refundable, annual refundable within 30 days, software refundable within 14 days) reflect industry practice.

Nigerian consumer law may not mandate refunds beyond a company’s stated policy for digital subscriptions.

Practical steps you can take

• If you believe a charge was unauthorized or incorrect, contact your bank or payment provider to dispute the transaction.
• Keep records (receipts, screenshots, support replies) and consider contacting the Federal Competition and Consumer Protection Commission (FCCPC) for guidance if needed.

Customer experiences

Positive feedback

• Many users praise the creative interface, large sample library, and inspirational quality of sounds.
• Users note that ideas and exported music created while subscribed remain usable after cancellation.

Negative feedback

• Complaints about unexpected or recurring charges, and confusion over whether a subscription was successfully cancelled.
• Reports of unclear pause vs cancel options, occasional poor customer support, and performance issues in some DAWs.

Documentation checklist

Essential account info

• Account email address used for the subscription.
• Order number or transaction ID (from your receipt or bank statement).

Evidence for disputes

• Screenshots of your account subscription page showing cancellation status or active charges.
• Copies of billing statements, receipts, and any support correspondence.

Common mistakes

Canceling in the wrong place

Many users try to cancel via the App Store or Google Play; Arcade subscriptions must be cancelled at account.output.com.

Expecting continued access or automatic refunds

Some users assume cancellation preserves access for the remainder of the billing period, but Arcade logs you out immediately on cancellation.

Others expect automatic refunds for monthly billing - monthly subscriptions are non-refundable unless covered by a specific exception.

Comparative recap

Quick comparison

After cancelling

If you see unexpected charges

• Check your Output account subscription page to confirm the cancellation and date.
• Contact Output Support with your order/transaction details: How to cancel Arcade.
• If charges remain, contact your bank or payment provider to dispute the transaction.

Re-subscribing and alternatives

You can re-subscribe at any time if you need access to Arcade again.

Consider purchasing perpetual plugins or individual instruments if you prefer one-time purchases; check shop return terms: Output shop returns.

Address

Corporate address

Output Services Inc. - 170 - 422 Richards Street, Vancouver BC V6B2Z4.

Support and contact notes

There is no Nigeria-specific postal address for cancellation requests; use your Output account and support channels for account and billing matters.