Cancellation Output Arcade: Easy Method

What is Output Arcade

Output Arcade is a subscription-based loop and sample player designed for music producers and beat-makers, offering access to a growing library of playable kits, loops, and effects through a cloud-connected interface. It is used as a creative tool inside DAWs or as a standalone app to create and manipulate musical ideas quickly.

How to cancel Output Arcade

• Log in to your Output account at account.output.com, open the Subscription section, and click “Cancel Subscription.” This is the required cancellation pathway - there is no separate device-specific cancellation via the App Store or Google Play.
• Note that cancellation via the account page takes effect immediately and will log you out of the service. Monthly plans are not prorated or refunded; annual refunds are handled per the refund policy below. If you are a paying subscriber (monthly or annual) and prefer a temporary stop, you can pause your subscription for one month from the account page (trials cannot be paused).
• For a formal, written cancellation notice you can also send registered mail (recommended for record-keeping) to Output’s Canadian address: 170 - 422 Richards Street, Vancouver BC V6B 2Z4, Canada. Keep proof of mailing and delivery.
• If you have trouble with the account flow, open a support ticket via Output’s help center article on cancellation: How do I cancel my Arcade subscription?

What happens when you cancel

Cancellation via the account page takes effect immediately: access to the Arcade library and any cloud-connected features ends, and you will be logged out. For monthly subscribers, cancellation stops future renewals but does not prorate or refund the remaining period. For annual subscribers, access typically continues until the end of the paid period unless a refund is approved under the refund policy. Your account data (settings, saved kits, play history) may remain associated with your account in case you re-subscribe; check Output’s privacy and account policies for retention details.

Will I get a refund?

Output’s published refund policy states that monthly Output Arcade subscriptions are non-refundable. Annual subscriptions are eligible for a refund only if the request is made within the first 30 days after purchase. Perpetually licensed software purchased on Output.com (plugins, instruments, bundles) is refundable within 14 days of purchase in most cases, with some exceptions (expansion packs and certain offers excluded); refunds may take two to four weeks to process. If you believe the service was defective or misrepresented, or you experienced billing errors, you can contact Output support to request an exception - keep documentation to support your claim.

Output Arcade plans and pricing

Your consumer rights in Canada

Canadian consumer protection for digital goods and services can vary by province and by the specific facts of a case. In general, consumers may have remedies if a digital service is defective, misrepresented, or if the merchant fails to provide contracted access. The 14‑day refund window for perpetual software and the 30‑day window for annual subscriptions are consumer‑friendly compared with some market practices, but monthly subscriptions being non‑refundable is common industry practice. If you encounter hidden charges, inability to cancel, or other problems, you may contact your payment provider to dispute charges and consider filing a complaint with federal or provincial consumer protection offices - keep records of your attempts to cancel and any communications with Output.

Customer experiences

User reviews are mixed. Many customers praise Arcade’s creative interface, inspiring loops, fast workflow, and sound quality for textures and vocal chops. Conversely, complaints recurring in reviews include unexpected billing or charges after attempted cancellations, confusion over pause versus cancel options, and technical issues like crashes in DAWs, failed kit downloads, and login/plugin access problems. Several reported that support contact links did not function as expected in some cases - document all attempts to reach support if you need proof.

Documentation checklist

• Account email and username used for the subscription
• Order number or subscription ID (if available)
• Date of purchase and dates of any renewals
• Payment method and last four digits of the card used
• Screenshots showing current subscription status, cancellation confirmation, or error messages
• Copies of any support tickets, emails, or delivery proof if you send registered mail

Common mistakes

A frequent mistake is assuming cancellation through an app store (Apple App Store or Google Play) will cancel Arcade - Output requires cancellation through your Output account, so store cancellations do not reliably stop billing. Another common error is waiting until after the renewal date to cancel; monthly subscriptions must be cancelled before the next billing cycle to avoid charges and will not be prorated. Users also sometimes confuse pausing and cancelling (pauses are available only for paying subscribers for one month), or they fail to save confirmation screenshots or delivery receipts when sending written notices - keep clear evidence of every step you take.

Comparative recap

After cancelling

After you cancel, save any confirmation screens or emails and monitor your bank or card statements for subsequent charges. If you expected a refund (annual within 30 days or eligible perpetual license), allow two to four weeks for processing, and follow up with Output support if the refund does not appear. Useful pages: your account dashboard at account.output.com, the cancellation article at How do I cancel my Arcade subscription?, and the refunds article at Refunds and Returns. If problems persist, contact your payment provider to dispute unauthorized charges and consider contacting provincial consumer protection authorities for guidance.

Address

170 - 422 Richards Street, Vancouver BC V6B 2Z4, Canada