Cancel Pdffiller: Step-by-Step Guide

What is Pdffiller

Overview

Pdffiller is an online PDF editing and document management service (also known as pdfFiller). It provides tools to edit, fill, sign, and store PDF documents across web and mobile platforms.

Core features

Features include PDF editing, templates, eSign workflows, form filling, and cloud access. Plans vary by feature set and billing period.

How to cancel Pdffiller

Cancel via web (self‑service)

• Log into your account at the Pdffiller website.
• Go to your account settings or subscription page and click "Cancel subscription".
• Follow the on‑screen prompts to confirm cancellation and save the confirmation email.
• Access remains until the end of the current billing cycle.

Cancel via mobile stores (Apple / Google)

• Apple App Store: Open iOS Settings → [your name] → Subscriptions → Pdffiller → Cancel. Pdffiller cannot cancel App Store subscriptions for you.
• Google Play: Open Google Play app → Profile → Payments & subscriptions → Subscriptions → Pdffiller → Cancel. Google handles billing and cancellations for Play purchases.
• If you need help with store subscriptions, contact Apple or Google support directly.

What happens when you cancel

Account access and renewal

After cancellation your subscription will not renew. You keep access to paid features until the end of the current billing period.

Data retention and account contents

Your documents and account data typically remain available according to Pdffiller's data retention policies.

Export or back up important files before the end of access if you need local copies.

Will I get a refund?

General refund rules

• Cancelling during a free trial prevents future billing, but no refund is issued for the trial itself; access continues until trial end.
• Self‑service users may request a refund within 180 days of their first payment; if approved, access is revoked immediately.

Exceptions and third‑party billing

• Subscriptions purchased via the Apple App Store or Google Play are billed by Apple/Google; Pdffiller cannot issue refunds for those purchases. Contact Apple or Google support for refunds.
• No refunds for payments older than 180 days, purchases routed through sales teams, third‑party marketplaces (e.g., AWS Marketplace, AppDirect), or where significant usage has occurred.

Pdffiller plans and pricing

Pricing table

Pricing notes

Prices are shown in euros and reflect App Store listings for Nigeria (2025). Regional variations or currency conversions may apply.

Approximate conversion used historically: ~₦1,700 = €1; actual charges depend on your bank/store conversion rates.

Your consumer rights in Nigeria

Relevant protections

Nigerian consumer protection principles require clear contract terms, fair treatment, and transparency in digital services.

How rights apply to Pdffiller

• Users should receive clear information on trial length, renewal, and cancellation steps before purchase.
• Recurring or unexpected charges that stem from unclear consent may contravene consumer protection norms (e.g., Consumer Protection Council Act principles).

Customer experiences

Positive feedback

• Users praise Pdffiller for user‑friendly design, efficient workflows, and helpful customer service resolving billing issues.
• Independent reviews note strong web‑based editing tools and cross‑platform access.

Negative feedback

• Common complaints include confusing trial flows, unexpected charges after trial, and difficulty locating cancellation links.
• Some users report being charged after cancelling or experiencing unauthorized subscriptions; follow-up with support or store provider is recommended.

Documentation checklist

What to have before you cancel

• Account email and username used to subscribe.
• Order confirmation, receipt, or first payment date (important for 180‑day refund requests).
• Screenshot or copy of cancellation confirmation email, if available.

What to provide to support or stores

• Subscription identifier or invoice number from Pdffiller or your App Store/Google Play receipt.
• Device details and the email address tied to your Apple/Google account for store‑billed subscriptions.
• Clear statement of the requested action (cancel subscription, refund request) and relevant dates.

Common mistakes

Missing the correct billing channel

Many users try to cancel via the Pdffiller website even when the subscription was purchased through Apple or Google.

Remember: subscriptions billed by Apple/Google must be cancelled through their subscription settings, not Pdffiller.

Not saving confirmation and timing errors

Failing to save the cancellation confirmation email can make disputes harder to resolve. Always keep a copy.

Also watch billing dates: cancelling after a charge will not automatically refund unless you meet Pdffiller's refund rules or contact Apple/Google for store purchases.

Comparative recap

Quick comparison

Takeaway

Cancel via the same channel you used to subscribe and keep records of confirmations and receipts.

For store purchases, contact Apple/Google support for refunds; for web self‑service, request refunds from Pdffiller within policy limits.

After cancelling

Immediate steps

• Save the cancellation confirmation email or screenshots of the cancellation screen.
• Export or download important documents from your Pdffiller account before access ends.

Follow up and useful links

• Pdffiller cancellation guide: How to cancel pdfFiller subscription.
• Pdffiller refund policy: Refund policy.
• If billed via Apple or Google, contact Apple Support or Google Play Support through their official pages for store refunds.

Address

Pdffiller corporate mailing

PDFfiller, 1371 Beacon St, Brookline, Massachusetts 02446 Attn: Privacy Manager.

Parent company contact

airSlate Inc., 17 Station Street, 3rd Floor, Brookline, MA 0244.