Cancel Portfoliobox: Easy Method

What is Portfoliobox

Overview

Portfoliobox is a web-based website builder focused on portfolios, creatives, and small businesses. It provides templates, hosting, and domain options to publish a professional portfolio or online store.

Primary purpose

The service aims to let users build and manage sites without coding, offering image handling, page management, and e-commerce tools. Plans and billing are shown in US dollars on Portfoliobox's site.

How to cancel Portfoliobox

Cancel via the web interface

• Log in to your Portfoliobox account on the web.
• Go to Settings → Subscription → Cancel Subscription.
• Provide a reason (and your password if requested), then confirm cancellation.

Important notes about cancelling

• Cancellation takes effect at the end of the current billing period; you keep access until then.
• Downgrading your plan is not the same as cancelling - downgrades also take effect at the end of the billing period and do not stop renewal.
• There is no official separate cancellation flow listed for App Store or Google Play; cancellation appears to be available only via the web interface.

What happens when you cancel

Access and service period

Cancelling stops future automatic renewals but does not cut your access immediately.

You retain full access to your paid features until the current paid billing period ends.

Data and account status

Your site and account remain active until the subscription expiry date unless you or support delete the account.

If you want a refund under Portfoliobox’s policy you must delete your account as part of the refund process.

Will I get a refund?

Portfoliobox refund policy

Portfoliobox offers a 14-day money-back guarantee if you are not satisfied.

To receive a refund you must delete your account; refunds are processed after account deletion.

Timing and exceptions

• Refunds are full and are usually processed within 7 working days.
• Bank fees or exchange rate variations may affect the final amount you receive.
• Initiate the refund within 14 days of purchase; follow the refund steps on Portfoliobox’s site.

Portfoliobox plans and pricing

Pricing at a glance

Pricing is presented in US dollars on Portfoliobox’s site. VAT and taxes are calculated during checkout where applicable.

Plan summary

Your consumer rights in Nigeria

Rights under Portfoliobox policy

You have the right to request a full refund under Portfoliobox’s 14-day money-back guarantee, provided you delete your account and follow their refund steps.

Cancellation stops future payments but does not automatically trigger a refund; you must request the refund as described by Portfoliobox.

Local consumer protection and options

In Nigeria you can contact the Federal Competition and Consumer Protection Commission (FCCPC) for guidance on digital purchases and disputes.

If payment was made by card, you may also contact your card issuer to enquire about chargeback options if you cannot resolve the issue directly with Portfoliobox.

Customer experiences

Positive feedback

Reviewers on Trustpilot and G2 praise Portfoliobox for ease of use, intuitive interface, modern templates, and helpful customer support.

Users frequently note it is good value for simple portfolio sites and helpful for beginners; some mention student discounts.

Negative feedback

Some users report limitations when trying to go beyond templates or advanced customisation needs.

A legacy migration issue reported on Trustpilot described missing images after migration; support refunded the user but advised rebuilding rather than restoring content.

Documentation checklist

What to prepare before cancelling

• Account login email and password.
• Subscription details: plan name and the date your billing period ends.
• Proof of purchase or transaction ID if you will request a refund.

What to include in refund requests

• Clear statement that you wish to delete your account and request a refund under the 14-day guarantee.
• Any screenshots or receipts showing the purchase date and amount.
• Your preferred contact email and payment refund details if requested by support.

Common mistakes

Confusing downgrade with cancellation

Many users think downgrading stops payments; it does not. Downgrades take effect at the end of the billing period and the subscription still renews unless cancelled.

Not deleting account for a refund

Users sometimes expect refunds after cancelling but forget Portfoliobox requires account deletion to process the 14-day refund.

Always follow the refund steps precisely and keep records of your request.

Comparative recap

Quick comparison

Notes

Prices are shown in USD on Portfoliobox and VAT is applied by country at checkout.

No Nigeria-specific EUR pricing is provided on their site; billing is in US dollars.

After cancelling

How to confirm cancellation

• Keep the confirmation email or screenshot after you complete "Cancel Subscription" in Settings.
• Check your next billing statement to ensure no further charges occur after the end of the period.

Useful links and support

• Portfoliobox subscription help
• Portfoliobox refund policy
• Portfoliobox reviews on Trustpilot
• Portfoliobox reviews on G2
• Federal Competition and Consumer Protection Commission (FCCPC)

Address

Company headquarters

Portfoliobox Stockholm AB

Rånövägen 30, Bromma, 168 39, Sweden

Notes on correspondence

No Nigeria-specific postal address for cancellations was found; use the web cancellation flow or contact Portfoliobox support for further instructions.