Cancel Portfoliobox: Easy Method

What is Portfoliobox

Overview

Portfoliobox is a web-based portfolio and website builder designed for photographers, designers and creatives to showcase work with templates, e-commerce and custom domains.

It offers tiered plans with image and page limits, analytics and integrations suited for visual portfolios. Visits, billing and account management are handled through the Portfoliobox web dashboard.

Who uses it

Typical users are photographers, artists and freelancers who need a simple, template-driven site to present visual work and sell prints or services.

Support is provided by Portfoliobox directly for web subscriptions; purchases made through app stores are governed by those stores.

How to cancel Portfoliobox

Cancel via the web (recommended)

• Sign in to your Portfoliobox account on the web.
• Go to Settings → Subscription → Cancel Subscription.
• Choose a reason for cancelling and confirm the cancellation.
• Cancellation takes effect at the end of the current billing period; you may restore your premium account during that period.

Cancel via mobile app stores

• If you purchased the subscription through the App Store or Google Play, you must cancel through your Apple or Google account settings.
• Portfoliobox does not control App Store / Google Play refunds or cancellations; follow the platform instructions for those purchases.

What happens when you cancel

Access and service period

When you cancel a Portfoliobox subscription on the web, the account remains active until the end of the current billing cycle.

You retain premium features until the subscription expiry date and can restore the plan during that period.

Data, site visibility and domain

Your site content remains available while the subscription is active; after the service expires you may lose premium features or published pages depending on plan limits.

Domain registrations and their DNS remain subject to the domain provider and Portfoliobox domain policies; domain fees are non-refundable.

Will I get a refund?

Refund policy summary

Portfoliobox offers a 14-day money-back guarantee if you are not completely satisfied. Contact support to request a full refund within that period.

There is a fourteen-day trial period stated in the Terms. After this trial period, payments are generally final unless Portfoliobox chooses otherwise.

Important exceptions and steps

• Domain registration fees are non-refundable.
• Refunds are processed after account deletion; simply cancelling a subscription does not automatically create a refund - account deletion is required for refunds in applicable cases.
• For subscriptions purchased via App Store or Google Play, refunds are governed by those platforms, not Portfoliobox.

See the official refund details: Portfoliobox Refund Policy.

Portfoliobox plans and pricing

Pricing overview

Portfoliobox lists prices primarily in USD and applies VAT per billing country at checkout; no official NZD pricing is published.

The NZD amounts below are approximate conversions and may not include VAT or currency conversion fees.

Plans

Your consumer rights in New Zealand

General rights

As a New Zealand consumer you have statutory protections for services, including that services must be delivered with reasonable care and skill and meet the description given.

If the service is faulty or not as described, you may be entitled to remedies such as repair, replacement or refund depending on the circumstances.

How this applies to Portfoliobox

• Portfoliobox offers a 14-day money-back guarantee; use it if the service does not meet expectations.
• Domain fees are explicitly non-refundable under Portfoliobox terms - check before purchasing domains.
• For subscriptions bought in-app, Apple or Google platform policies and remedies will generally apply instead of Portfoliobox terms.

Customer experiences

Positive feedback

Many users praise Portfoliobox for being user-friendly, intuitive and affordable for showcasing visual work with modern templates.

Customers also frequently note responsive, helpful human support from Portfoliobox staff.

See user reviews: Trustpilot summary and comments.

Negative feedback

Some users reported serious issues during migration from Portfoliobox 3 to 4, including downtime and 404 errors affecting site availability.

Other complaints include data loss on legacy accounts and forced content rebuilds; these reports suggest checking backups before major migrations.

Documentation checklist

Essential items to prepare

• Account email and username used for Portfoliobox login.
• Subscription start date and billing receipts or invoices.
• Order ID or transaction reference from payment provider.

Supporting evidence

• Screenshots of billing page, subscription status and cancellation confirmation.
• Copies of correspondence with support and any ticket numbers.
• Domain registration details if a domain was purchased through Portfoliobox.

Common mistakes

Cancelling in the wrong place

Example: Cancelling through the App Store but expecting Portfoliobox to see the cancellation immediately can cause confusion.

If you bought via App Store/Google Play, manage cancellation and refund requests through those platforms.

Expecting immediate refunds without deletion

Example: Users sometimes assume cancelling will automatically refund charges. Portfoliobox requires account deletion in many refund cases.

Also note domain fees are non-refundable; assuming otherwise is a common error.

Comparative recap

At-a-glance comparison

After cancelling

Useful links and next steps

For subscription management and cancellation instructions: Portfoliobox - Your subscription.

For refunds and account deletion details: Portfoliobox Refund Policy.

Contacting support

If you need help with cancellation, refund or data questions, contact Portfoliobox support through their help pages or the support link in your account settings.

For disputes relating to App Store or Google Play purchases, contact Apple or Google support directly.

Address

Corporate address

Portfoliobox Stockholm AB

Rånövägen 30, Bromma, Stockholm 168 39, Sweden

Notes about NZ correspondence

Portfoliobox does not appear to maintain a New Zealand mailing address; overseas correspondence should use the Stockholm address above.

For consumer disputes in New Zealand, consider local consumer advice services if you need assistance.