Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Purevpn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel PureVPN: Easy Method
What is PureVPN
Overview
PureVPN is a commercial virtual private network (VPN) service that encrypts internet traffic and masks your IP address to improve privacy and access content.
The service offers apps for desktop and mobile, multiple server locations, and subscription plans billed on various cycles.
Core purpose
PureVPN is primarily used to secure connections on public Wi‑Fi, protect privacy, and bypass geographic restrictions on content.
It is provided by a company operating from the British Virgin Islands and is sold directly and via app stores.
How to cancel PureVPN
Web (direct purchase) - Member Area
- Log into your PureVPN Member Area on the PureVPN website.
- Go to Subscriptions, find your active plan and click “Cancel Subscription”.
- Note: this cancels auto‑renewal; your connection remains active until the paid period ends.
App Store (iOS)
- Open iPhone/iPad Settings → [Your Name] → Subscriptions.
- Select PureVPN from the list → tap Cancel Subscription.
- Important: App Store subscriptions must be cancelled through Apple; PureVPN cannot cancel them for you.
Google Play Store (Android)
- Open Google Play → Profile → Payments & Subscriptions → Subscriptions.
- Select PureVPN → tap Cancel Subscription and follow prompts.
- Important: Google Play purchases must be cancelled through Google; PureVPN cannot cancel them on their end.
Web / Email / Live chat
- If the cancel button is not visible, email help@purevpn.com or start a live chat from the PureVPN site and request cancellation.
- Use this channel for account issues, missing cancel buttons, or to request support with billing problems.
What happens when you cancel
Access and service
Canceling via the Member Area stops future auto‑renewals but does not cut off service immediately.
You keep VPN access until the current paid billing period expires.
Auto‑renewal and billing
Cancellation turns off recurring payments; it does not issue an automatic refund for past charges.
Renewal charges are generally non‑refundable unless they fall under the 31‑day web refund policy and meet criteria.
Account and data
Your account remains active and any saved settings or logs persist according to PureVPN’s retention practices.
If you want full account deletion, request this explicitly via support or chat; saving cancellation confirmations is recommended.
Will I get a refund?
Standard refund policy (web purchases)
PureVPN offers a voluntary 31‑day money‑back guarantee for initial purchases made via the website, credit card, or PayPal.
Within 31 days of the initial purchase you can request a full refund - renewals are excluded.
Exceptions and non‑refundable purchases
- App Store (iOS) and Google Play purchases are marked non‑refundable at checkout and are generally not covered by the 31‑day policy.
- Trial conversions (for example, a 7‑day trial that converts to a paid plan) are treated as non‑refundable; cancel before trial end to avoid charges.
- Renewal payments are not refundable under the standard policy.
How to request a refund
- Contact PureVPN via email at help@purevpn.com or use live chat within 31 days of purchase.
- Refunds are usually processed within ~24 hours by PureVPN; bank or card processors may take up to 30 days to show the credit.
PureVPN plans and pricing
Plan summary
Pricing and available plans vary by promotion, billing cycle, and region.
Below is a simple table reflecting that specific amounts are not listed here; check the PureVPN website for current rates.
Pricing notes
Use the PureVPN checkout to see exact prices in Nigerian Naira (NGN) and confirm refund eligibility for your chosen payment method.
App store purchases may show different terms and prices inside Apple or Google checkout pages.
| Plan | Price (NGN) | Billing cycle | Refund eligible |
|---|---|---|---|
| Monthly | Varies | Monthly | Varies |
| 1‑Year | Varies | Annual | Varies |
| Multi‑Year | Varies | Multi‑Year | Varies |
Your consumer rights in Nigeria
Legal context
Nigeria does not provide a statutory 14‑day withdrawal period equivalent to the EU’s digital goods rules for online subscriptions.
Therefore, refunds and trial policies are governed by the vendor’s voluntary terms rather than a specific local law for digital subscriptions.
What this means for you
- PureVPN’s 31‑day money‑back guarantee is voluntary and not a legal entitlement under Nigerian consumer law.
- App Store and Google Play purchases are subject to the stores’ own refund rules and are often non‑refundable.
- Always check the payment method and cancellation deadlines to preserve refund eligibility.
Customer experiences
Positive feedback
- Many users praise PureVPN’s customer support as responsive and helpful in resolving issues quickly.
- Several reviewers report reliable connection speeds and long‑term satisfactory use.
Common complaints
- Some users report difficulties with unexpected auto‑renewals or trouble cancelling recurring payments via certain channels.
- There are reports of refund delays or refusals for renewal charges and cases where cancellation options were hard to find.
Documentation checklist
Required documents
- Account email address and username used to buy PureVPN.
- Order ID or transaction reference (from email receipt or payment provider).
- Payment method details and date of purchase (card, PayPal, etc.).
Optional/ helpful evidence
- Screenshots of the subscription page, receipt, or the missing cancel button.
- Chat transcripts or support ticket numbers if you previously contacted support.
- Device details (OS and app version) if the issue is app‑related.
Common mistakes
Using the wrong cancellation channel
Many customers try to cancel App Store or Google Play subscriptions via the PureVPN site; these must be cancelled through Apple or Google.
This mistake can cause confusion and apparent non‑responsiveness from support if the purchase wasn’t via PureVPN directly.
Missing the refund or trial deadline
Waiting past 31 days after a web purchase or failing to cancel before a trial ends often makes refunds unavailable.
Always note the purchase date and trial end date to avoid unexpected charges.
Not saving confirmations
Failing to save cancellation confirmations, receipts, or chat transcripts makes disputes harder to resolve.
Always request and keep written confirmation when you cancel or request a refund.
Comparative recap
Quick comparison
The table below summarizes cancellation steps, who controls the cancellation, and typical refund eligibility.
Use it to pick the right method depending on how you purchased PureVPN.
| Channel | How to cancel | Refund eligibility | Notes |
|---|---|---|---|
| Web (direct purchase) | Member Area → Subscriptions → Cancel Subscription | 31‑day full refund for initial purchase (if eligible) | Cancels auto‑renewal; service runs until period end |
| App Store (iOS) | Settings → [Your Name] → Subscriptions → Cancel | Generally non‑refundable via PureVPN; Apple handles refunds | Must cancel through Apple |
| Google Play (Android) | Google Play → Profile → Payments & Subscriptions → Subscriptions → Cancel | Generally non‑refundable via PureVPN; Google handles refunds | Must cancel through Google |
| Email / Live chat | Email help@purevpn.com or start live chat and request cancellation | Used for refund requests for web purchases within 31 days | Useful when cancel button is not visible or for billing disputes |
After cancelling
What to check
- Confirm you received a cancellation confirmation email or chat reference from PureVPN.
- Verify that auto‑renewal is turned off in your Member Area or app store subscriptions page.
Re‑subscribe, alternatives and support
- To re‑subscribe, use the PureVPN website or the app store where you originally purchased.
- Contact support at help@purevpn.com or via the PureVPN support page: PureVPN support.
Address
Postal address
Intershore Chambers, P.O Box 4342, Road Town, Tortola, British Virgin Islands
Contact options
Email: help@purevpn.com
Website and live chat: https://www.purevpn.com
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.