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I hereby notify you of my decision to terminate the contract relating to the Quickbooks Online service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel QuickBooks Online: Easy Method
What is QuickBooks Online
Overview
QuickBooks Online is a cloud-based accounting service from Intuit that helps businesses track income, expenses, VAT, invoicing, payroll add-ons, and bank connections.
It’s accessed through a web browser or mobile apps and is offered in tiered plans for different business needs.
Key uses
Typical uses include bookkeeping, invoicing, expense management, VAT tracking, and basic inventory or payroll features depending on the plan.
Many Nigerian small businesses and accountants use it for remote access, multiuser collaboration, and integration with bank feeds and payment apps.
How to cancel QuickBooks Online
If you subscribed via the web (Intuit)
- Sign in to your Intuit Account Manager at your QuickBooks account.
- Go to Products & billing, select the company you want to cancel, then choose Cancel.
- Follow the on-screen steps to confirm cancellation and keep a copy of the cancellation confirmation for your records.
- See Intuit’s official guide: Cancel QuickBooks Online (Intuit).
If you subscribed via mobile app stores (Apple or Google)
- Apple (iOS): Cancel using your Apple ID subscription settings in the App Store; Intuit cannot cancel App Store subscriptions for you.
- Google Play (Android): Cancel via the Google Play account subscriptions area; do not attempt cancellation inside the QuickBooks mobile app.
- See app-store instructions: Cancel QuickBooks Online subscription (Apple/Google).
If your account is suspended or has failed payments
- If suspended for failed payments you must reactivate by resubscribing and clearing outstanding dues before a manual cancellation is possible.
- Intuit auto-cancels after three failed billing attempts; read-only access to your company data is retained for 1 year after cancellation or auto-cancel.
- More details: Unsubscribe or cancel QuickBooks Online.
What happens when you cancel
Access and data retention
After cancellation you will typically retain read-only access to your company data for one year.
You cannot enter new transactions, but you can export reports and download copies of your data during the retention period.
Billing and renewals
Billing stops after cancellation; confirm whether you receive a confirmation email showing cancellation and any remaining billing charges.
If you later resubscribe within the retention period you may regain write access and settings; check your plan and billing when reactivating.
Will I get a refund?
Refunds for Intuit purchases (direct)
Annual subscriptions purchased directly from Intuit may be eligible for a full refund if requested within 60 days under the Money-Back Guarantee.
The 60-day guarantee generally does not apply to monthly subscriptions and Intuit excludes purchases made outside the U.S. from this guarantee.
See Intuit return policy: Intuit return policy.
App store purchases and exceptions
- App Store and Google Play purchases must be refunded through the respective store; Intuit cannot process those refunds.
- Refunds are generally not issued for technical issues, lack of usage, loss of business revenue, or QuickBooks Online Payroll per-employee fees.
- Some specialized subscriptions (e.g., QuickBooks Online Accountant Pro Tax) may have shorter refund windows and exclusions if e-files or prints were made.
For refund eligibility details see Intuit’s eligibility guidance: Refund eligibility.
QuickBooks Online plans and pricing
Local pricing examples (Naira)
| Plan | Price | Period | Features |
|---|---|---|---|
| App Store Example - QuickBooks Online in-app purchase | ₦34,900.00 | one-time/in-app | As per App Store listing |
| Start (Olayemi & Co.) | ₦20,000.00 | Monthly (50% off for 6 months) | Track income & expenses, send unlimited invoices/quotes, manage VAT, PC/Mac/Mobile, 1 user + accountant |
| Essentials (Olayemi & Co.) | ₦47,000.00 | Monthly (50% off for 6 months) | Includes Start features + bills & payments, multi-currency, employee time tracking, 3 users + accountant |
| Plus (Olayemi & Co.) | ₦68,000.00 | Monthly (50% off for 6 months) | Includes Essentials features + inventory, budgets, purchase orders, recurring transactions, 5 users + accountant |
| Advanced (Olayemi & Co.) | ₦150,000.00 | Monthly (50% off for 3 months) | Includes Plus features + revenue recognition, role permissions, backup/restore, 25 users + accountant |
Pricing notes
Examples above are shown in Nigerian Naira and reflect local reseller or App Store examples noted in available data.
No explicit EUR pricing was found; convert using current exchange rates if needed.
Your consumer rights in Nigeria
Applicable consumer protections
Nigerian consumer protection laws may provide rights around cancellation, refunds, and service quality that supplement provider policies.
Intuit’s stated Money-Back Guarantee may exclude purchases made outside the U.S., so confirm local statutory rights in Nigeria.
How to proceed if you need assistance
If you believe your consumer rights have been breached, keep all purchase records and contact the service provider first to seek resolution.
You can also contact Nigerian consumer authorities such as the Federal Competition and Consumer Protection Commission (FCCPC) for advice or to file a complaint.
Customer experiences
Summary of reviews
Public reviews show a mix of feedback: some businesses value QuickBooks Online for cloud access and features.
However, many reviews report frustration with support, billing, and product changes.
Common complaints and praises
- Negative: reports of poor customer service, billing difficulties, bank feed problems, unexpected charges, and frequent UI changes. (Trustpilot)
- Negative: community reports of double charges, reconciliation issues, and unsolicited marketing calls. (Reddit)
- Positive: some users report satisfactory accounting automation and reporting for small-business needs.
Documentation checklist
Account and subscription details
- Intuit account email and company name used for the subscription.
- Order number, invoice or receipt, billing statements, and last four digits of the payment card.
- Subscription source (Intuit website, Apple App Store, Google Play).
Supporting evidence
- Screenshots of the subscription page, billing history, and any error or suspension notices.
- Copies of communication with support and confirmation emails related to cancellation or refund requests.
- Bank statements showing payments if you are disputing a charge.
Common mistakes
Trying to cancel through the wrong channel
Users often try to cancel inside the QuickBooks mobile app when the subscription is billed through Apple or Google.
Always cancel via the app store where the purchase was made; otherwise the subscription will continue to auto-renew.
Expecting refunds that are not covered
Many expect refunds for monthly subscriptions or for issues like low usage or business losses; Intuit’s policies typically exclude these situations.
Also, refunds for app-store purchases must be handled through the store, not Intuit.
Comparative recap
Quick overview
The table below compares cancellation method, refund eligibility, and post-cancellation access by subscription source.
Use it to identify the correct channel and likely outcomes before you proceed.
Detailed comparison
| Subscription source | How to cancel | Refund eligible? | Access after cancellation | Notes |
|---|---|---|---|---|
| Direct from Intuit (web) | Cancel via Intuit Account Manager (Products & billing → Cancel) | Annual subscriptions eligible for full refund within 60 days (Money-Back Guarantee); monthly usually not | Read-only access for 1 year | Intuit may exclude purchases made outside the U.S. from the 60-day guarantee |
| Apple App Store (iOS) | Cancel via Apple subscription settings (App Store / Apple ID) | Refunds must be requested from Apple | Depends on Apple; keep backups and confirmations | Intuit cannot cancel or refund App Store purchases |
| Google Play (Android) | Cancel via Google Play subscriptions in your Google account | Refunds must be requested from Google Play | Depends on Google; retain exported data | Cannot cancel from QuickBooks mobile app |
| Suspended accounts (failed payments) | Reactivate by clearing dues before manual cancellation is allowed | Refunds subject to normal policy; auto-cancel after three failed attempts | Read-only access preserved for 1 year after auto-cancel | Clear outstanding payments if you want to cancel without reactivation complications |
After cancelling
What to do next
Download important reports (profit & loss, balance sheet), export contacts, customer statements, and any VAT records before write access ends.
Keep cancellation confirmation emails and any refund communication for your records.
Useful links
- Cancel via Intuit Account Manager: Cancel QuickBooks Online (Intuit)
- App Store / Google Play cancellations: Cancel via App Store or Google Play
- Unsubscribe / suspended accounts info: Unsubscribe or cancel guide
- Intuit return policy: Return policy and Money-Back Guarantee
Address
Local contact
2, Makinde Street, Alausa, Ikeja, Lagos, Nigeria
Notes
This Nigeria address corresponds to a local QuickBooks ProAdvisor or reseller and may not be an official Intuit cancellation office.
QuickBooks Online cancellations are processed online through the account manager or via the app stores as described above. Contact your reseller only for local sales or training support.