Cancel RevenueCat: Complete Guide

What is RevenueCat

Overview

RevenueCat is a subscription management and analytics platform for apps that centralizes in‑app purchase receipts, entitlements, and subscriber data across app stores.

It is used to manage subscriptions, integrate with analytics and backend systems, and simplify cross‑platform billing logic.

Typical users

Typical users include mobile app developers, product managers, and finance teams who sell subscriptions or in‑app purchases on iOS, Android, and web.

RevenueCat supports usage‑based billing models and custom enterprise agreements for larger customers.

How to cancel RevenueCat

Self‑service cancellation (recommended first)

• Sign in to the RevenueCat dashboard at app.revenuecat.com.
• Review your billing usage (MTR) and current plan under the billing or account settings page.
• Export any required data (subscriber lists, receipts, exports) before making changes.
• Follow the dashboard options to downgrade or close your account if available; otherwise proceed to contact support.

Contacting RevenueCat support

• If you cannot cancel in the dashboard, open a support request via the RevenueCat website or documentation site: RevenueCat.
• Explain your reason, request account closure, and ask for confirmation of billing stop and data handling.
• Keep copies of all correspondence and any confirmation messages for records and potential disputes.

What happens when you cancel

Access and feature changes

When you cancel, access to paid or higher‑tier features will typically stop at the end of the current billing period or when the account is closed.

If you are on a usage threshold (MTR), billing may continue until the current usage month is reconciled.

Data, exports and account closure

RevenueCat generally retains account data unless you request deletion; export your subscriber data and receipts before cancelling.

Ask support for the company’s data retention or deletion policy and confirmation that exports were successful.

Will I get a refund?

Official policy and general guidance

RevenueCat billing is usage‑based; refunds are not guaranteed and are handled case‑by‑case by RevenueCat or by your contract terms.

For SaaS billing disputes, RevenueCat will typically review the account history and usage before agreeing to any refund.

Common exceptions and platform refunds

• App store purchases: refunds for in‑app purchases are managed by Apple or Google, not by RevenueCat; follow the respective store refund process.
• Payment processors: if you paid via a payment processor (Stripe, PayPal), you may need to request a chargeback or refund through that processor after contacting RevenueCat.
• Enterprise agreements: enterprise customers should refer to their contract for custom refund terms and contact their sales or account rep.

RevenueCat plans and pricing

Plan summary

RevenueCat offers a usage‑based Pro plan and custom Enterprise options. Prices are based on Monthly Tracked Revenue (MTR) in USD.

No flat EUR pricing for Nigeria is published; usage and custom quotes apply.

Pricing table

Your consumer rights in Nigeria

Key laws and agencies

In Nigeria, the Federal Competition and Consumer Protection Commission (FCCPC) enforces consumer protection under the Federal Competition and Consumer Protection Act (FCCPA) 2018.

Personal data protection is governed by the Nigeria Data Protection Regulation (NDPR) overseen by NITDA.

How to exercise these rights

• Contact the company first: request refunds, account closure, or data deletion in writing and keep records.
• If unresolved, file a complaint with the FCCPC: fccpc.gov.ng.
• For data issues, you may raise concerns with NITDA under the NDPR procedures.

Customer experiences

Common praise

Many users praise RevenueCat for simplifying subscription infrastructure, cross‑platform receipt handling, and robust analytics integrations.

Developers often highlight time saved on backend work and easier store reconciliation.

Common complaints

Some users note complexity around usage‑based billing (MTR) and uncertainty about how charges scale as revenue grows.

Other issues reported include needing direct support for account closure or bespoke export needs; enterprise buyers often negotiate custom terms.

Documentation checklist

Before you cancel

• Export subscriber lists, receipts, exports, and entitlements from the dashboard.
• Record current MTR and billing invoices for the active month.
• Ensure you have revoked API keys or mobile SDK connections if required.

When contacting support

• Provide account ID, billing contact, reason for cancellation, and desired effective date.
• Request written confirmation of account closure, billing stop date, and data retention/deletion policy.
• Attach any evidence of disputed charges when asking for refunds.

Common mistakes

Billing misunderstandings

Users sometimes assume a flat monthly fee; RevenueCat’s Pro plan is usage‑based by MTR, so charges can appear different than expected.

Example: not accounting for app store revenue in MTR leads to unexpected post‑month charges.

Data loss and export mistakes

Some cancel without exporting data first or without confirming deletion policies; this can cause loss of purchase history or subscriber records.

Example: deleting SDK keys before exporting receipts can block your ability to obtain certain reconciling data later.

Comparative recap

Quick comparison

Below is a compact comparison of the main plans to help choose which fits your needs.

Which to choose

Choose Pro if you are under $2,500 MTR or want a straightforward usage‑based start. Choose Enterprise if you need custom support, integrations, or negotiated billing.

After cancelling

Next steps

Confirm cancellation in writing and retain the confirmation for your records. Monitor your bank or payment processor for final charges.

Follow up to ensure data exports are complete and request official deletion if required under NDPR.

Helpful links

• RevenueCat Documentation
• RevenueCat Official Site
• FCCPC (Nigeria consumer protection)
• NITDA (NDPR information)
• For App Store refunds: contact Apple via Apple Support.
• For Google Play refunds: visit Google Play Help.

Address

Corporate office

RevenueCat (primary corporate listing): 633 Taraval Street Suite 101, San Francisco, CA 94116, United States.

Notes on listings

Additional addresses found in business directories may exist but are not official unless published by RevenueCat. For account‑specific matters, use the RevenueCat dashboard or official support channels.