Cancel Revenuecat: Easy Method

What is Revenuecat

Overview

RevenueCat is a subscription management platform and SDK that helps app developers handle in‑app purchases, receipt validation, and cross‑platform subscription logic. It centralises purchase data from App Store, Google Play and other stores into one place for reporting and webhooks.

Core function

The service offers tools for analytics, customer entitlements, and managing product offerings without having to build backend subscription infrastructure. RevenueCat operates a usage‑based pricing model and integrates with common mobile and server stacks.

How to cancel Revenuecat

Before you start

Confirm whether you are cancelling a RevenueCat developer account, a project, or stopping app subscriptions managed via RevenueCat. Each action has different steps and consequences.

Step-by-step cancellation

• Sign in to the RevenueCat dashboard with an owner or admin account.
• Navigate to the organization or project settings for the item you want to cancel.
• For paid RevenueCat plans: locate billing or subscription settings and choose Cancel subscription or Downgrade, then follow on‑screen prompts.
• If removing a project: go to project settings and use Delete project (confirm any warnings and export data first).
• If stopping in‑app subscriptions for users: cancel the product listings in App Store Connect or Google Play Console, and update entitlements in RevenueCat to stop granting access.
• Contact RevenueCat support at https://www.revenuecat.com/contact for account‑level requests that cannot be completed in the dashboard.
• After initiating cancellation, check billing emails and the dashboard for confirmation and any outstanding invoices.

What happens when you cancel

Access and entitlements

Cancelling a RevenueCat billing plan does not automatically cancel user subscriptions in the App Store or Google Play. Entitlement logic remains as configured until you update offerings or revoke access.

Data and retention

RevenueCat retains historical purchase and analytics data according to its data retention policy. Export any data you need before deleting projects or accounts, as deletion may be irreversible.

Will I get a refund?

General refund policy

RevenueCat usually does not issue refunds for in‑app purchases made through app stores because those refunds are controlled by Apple or Google. Refunds for platform plan fees (charged by RevenueCat) are handled by RevenueCat support and are subject to their billing terms.

How to request a refund

• For App Store/Google Play purchases: request a refund directly through Apple or Google support or the purchase receipt link.
• For RevenueCat plan charges: contact RevenueCat billing/support via their contact page with invoices and reason for refund.
• Include account ID, invoice numbers, dates, and screenshots to speed up review; exceptional cases may be considered.

Revenuecat plans and pricing

Pricing table

Billing notes

RevenueCat uses a usage‑based pricing model that charges a percentage of Monthly Tracked Revenue (billed in USD). While NZD is supported for product pricing, official plan prices (e.g. Starter or Pro) are published and billed in USD.

Your consumer rights in New Zealand

Key legislation

Consumer rights in New Zealand are primarily governed by the Consumer Guarantees Act and the Fair Trading Act. These laws cover whether services are fit for purpose and not misleadingly represented.

Practical steps and remedies

• If a paid service fails to perform, contact the provider first to seek remedy or refund.
• If you cannot resolve the issue, Consumer NZ and the Commerce Commission offer guidance and avenues for complaints.
• For payments taken from your card or bank, your bank or card issuer can sometimes stop or dispute recurring charges if they are unauthorised or incorrect.

Customer experiences

Positive reports

Many developers praise RevenueCat for simplifying cross‑platform subscription handling, easy SDK integration, and consolidated analytics. Users value webhook support and the reduction in backend workload.

Common criticisms

Some customers report concerns about billing transparency for RevenueCat’s usage model and delays in support response during complex billing disputes. Others have noted the need to understand interactions between RevenueCat and app store refund processes.

Documentation checklist

Before cancelling

• Account owner email and organization ID
• Project names and identifiers
• Billing invoices and subscription receipts
• List of product SKUs and entitlements

When contacting support

• Screenshots of billing statements or invoices
• Exact timestamps and transaction IDs
• Requested outcome (refund, account deletion, downgrade)
• Backup/export of analytics and subscriber lists

Common mistakes

Confusing account vs. store subscriptions

Developers sometimes cancel their RevenueCat plan but forget to cancel or update products in App Store Connect or Google Play Console. This can leave active user subscriptions billing while RevenueCat is no longer managing entitlements.

Not exporting data or webhooks

Another frequent error is deleting projects without exporting receipts, reports, or webhook history. Always export important data and reconfigure any dependent systems before deletion to avoid data loss.

Comparative recap

Quick comparison table

After cancelling

Immediate steps

• Confirm cancellation email or dashboard confirmation and save it.
• Export invoices, subscriber lists, receipt logs, and webhook events before deletion.
• Update entitlement logic so users are granted or revoked access as intended.

Useful links

• RevenueCat Documentation
• RevenueCat Contact / Support
• App Store Connect (Apple)
• Google Play Console
• Consumer NZ
• Commerce Commission New Zealand

Address

New Zealand address

No public RevenueCat postal address specific to New Zealand was found. There is no listed NZ cancellation postal address on public resources.

How to contact for cancellations

If a physical address is required, contact RevenueCat support via their contact page and request the appropriate corporate or mailing address. You can also use the support form for official cancellation requests.