Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Shopify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Shopify Store: Easy Method
What is Shopify
Overview
Shopify is an e-commerce platform that lets individuals and businesses create online stores, manage products, take payments, and handle orders and shipping.
Primary use
Merchants use Shopify to run storefronts, install apps for added features, and manage subscriptions and billing through the Shopify admin.
How to cancel Shopify
Cancel your store subscription (web)
- Log in to your Shopify admin on desktop or mobile.
- Go to Settings → Plan.
- Choose "Cancel plan" or "Cancel trial" and follow the prompts to confirm cancellation.
- Your store will deactivate at the end of the current billing cycle; see the official guide: Shopify: Pause or deactivate your store.
Cancel apps and other subscriptions
- To cancel app subscriptions billed through Shopify, delete the app from your store via Apps in the admin.
- For apps billed externally (third-party billing), cancel directly with the app developer before removing the app to avoid ongoing charges.
- Note: Subscriptions purchased via App Store or Google Play do not apply - Shopify subscriptions are managed in the Shopify admin, not via those platforms.
What happens when you cancel
Access and billing
When you cancel, your store remains active until the end of the current billing cycle; no prorated refunds are issued for the remaining period.
Billing for apps or payment processors may continue if those subscriptions are not cancelled separately.
Data retention and reactivation
Shopify retains store data (products, orders, customers) for up to two years after deactivation.
Reactivating within that two-year window restores your store and data; after two years data may be removed and unrecoverable.
Will I get a refund?
Shopify subscription refunds
- Shopify has a strict no-refund policy for subscription plans; mid-cycle cancellations do not result in prorated refunds.
- Unused prepaid service time on a Shopify plan is not refunded under the standard policy.
- Refunds for proven billing errors may be considered case-by-case and are not guaranteed.
App and payment refunds
- App refunds depend on the app developer; Shopify-handled App Store transactions may be refunded or credited by the developer.
- For Shopify Payments refunds: refunds cannot be canceled, Shopify processes them up to 2 business days, and banks may take up to 10 business days; credit card fees are non-refundable.
- More details: Shopify refund policy (subscriptions) and Shopify Payments refunds.
Shopify plans and pricing
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic | €27.50 | Monthly | Standard online store features, entry-level plan |
| Shopify | €79.10 | Monthly | Mid-tier plan with professional reporting and lower transaction fees |
| Advanced | €343.10 | Monthly | Advanced reporting, international pricing, highest volume features |
Notes on pricing
Prices shown are conversions from USD using late-2025 exchange rates and are listed in EUR for reference.
Shopify does not publish Nigeria-specific EUR prices; actual charges may vary with the exchange rate and your payment method.
Your consumer rights in Nigeria
Cooling-off and refunds under local law
There is no statutory 14-day cooling-off period that entitles you to refunds for Shopify services; Shopify's published policy states no refunds for plans or unused time.
Refund rights are therefore limited and depend largely on Shopify's refund policy or proven billing errors.
Merchant return and refund rules
Individual merchants set their own return and refund policies for goods sold through Shopify stores; consumers should review each merchant's published policy before purchase.
Shopify provides merchants tools to configure return windows, restocking fees, and shipping rules, but enforcement depends on the merchant's configuration: Shopify return rules.
Customer experiences
Positive reports
There were no specific positive reviews from Nigeria identified in the public review sources referenced for this guide.
Many merchants praise Shopify for ease of setup and the app ecosystem in broader markets.
Negative reports
Global reviews include reports of accounts being blocked after chargebacks, difficulty reaching human support, and stress from limited support options.
Some merchants report persistent billing issues and difficulty cancelling subscriptions or resolving charges; see representative discussions on public forums and review sites.
Documentation checklist
Before you cancel
- Admin login credentials and store URL.
- Recent billing invoices and payment method statements (card or PayPal records).
- List of installed apps and billing methods for each app.
- Export product, customer, and order data if you may need it later.
After you cancel
- Save cancellation confirmation and date for your records.
- Keep copies of exported store data and any support conversation transcripts.
- Monitor bank and card statements for any unexpected charges post-cancellation.
Common mistakes
Expecting automatic refunds
Assuming you will receive a prorated refund after cancelling is a common error; Shopify's subscription policy does not provide prorated refunds for unused time.
Always check billing cycles and cancel before the next renewal if you do not want another full period charged.
Failing to cancel app or external subscriptions
Many merchants cancel the Shopify plan but forget third-party apps billed outside Shopify, which continue to charge unless cancelled with the app developer.
Also, attempting to cancel Shopify via App Store or Google Play is ineffective because Shopify subscriptions are managed in the Shopify admin.
Comparative recap
Key points compared
| Topic | Shopify (Nigeria) | Typical SaaS alternative |
|---|---|---|
| Cancellation method | Cancel via Shopify admin: Settings → Plan; store deactivates end of billing cycle. | Varies; some services allow cancellation via account settings or require support contact. |
| Refund policy | No prorated refunds for plans; refunds rare except proven billing errors. | Some competitors offer prorated refunds or trial refunds depending on policy. |
| Data retention | Shopify retains store data up to two years for reactivation. | Retention periods vary; some platforms delete data sooner or indefinitely. |
| App subscriptions | Delete apps to stop Shopify-billed charges; third-party billed apps must be cancelled with the developer. | Handling differs; some platforms centralize app billing, others rely on developers. |
| Support and disputes | Support available online; some users report difficulty reaching human agents and billing dispute delays. | Support quality varies widely by provider and plan level. |
After cancelling
Reactivation and next steps
You can reactivate your store within two years to restore products, orders, and customers.
Export any data you need now and keep cancellation confirmations for future reference.
Useful links and contacts
- Pause or deactivate your store - Shopify Help
- Refund policy (subscriptions) - Shopify Help
- How to cancel an app subscription - Shopify Community
- Shopify Payments refunds - Shopify Help
Address
Registered address
NO 6, ALHASSAN DANTATA STREET, 3RD AVENUE GWARINPA ESTATES, ABUJA, FCT
How termination requests are handled
Termination and cancellation requests are handled via the Shopify Support channels and the Shopify admin; there is no separate cancellation-by-post address available for Nigeria-specific termination requests.
FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
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