Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Speechify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Speechify: Easy Method
What is Speechify
Overview
Speechify is a text-to-speech and reading assistant service that converts written text into spoken audio using AI voices. It is offered as a web service and mobile apps for iOS and Android.
The service includes free and paid tiers, features like AI Studio and audiobook credits, and subscriptions sold directly and via app stores.
Core features
Speechify provides high-quality voices, accessibility aids for reading, and tools for converting documents, web pages, and scanned text to audio.
Subscriptions may include HD word limits, AI Studio time, and audiobook credits depending on the plan.
How to cancel Speechify
Cancel via Web (direct)
- Sign in at Speechify and open Account or Subscription settings.
- Choose Cancel Subscription and confirm. Cancellation takes effect at the end of the paid term.
- No prorated refund for unused days; benefits remain until term end.
Cancel via mobile stores (iOS / Android)
- If subscribed through Apple: open Settings > your name > Subscriptions, find Speechify and Cancel.
- If subscribed through Google Play: open Google Play > Payments & Subscriptions > Subscriptions, select Speechify and Cancel.
- Refunds for store purchases must be requested from Apple or Google, not Speechify.
If you cannot cancel
- Take screenshots of attempts and billing notices.
- Contact Speechify support in writing with dates and evidence; if unresolved, try store refund channels or your bank for a chargeback.
- Refer to the Speechify Terms & Refund Policy when communicating: Terms, Refund Policy.
What happens when you cancel
Access after cancellation
When you cancel a paid plan, your subscription stays active until the end of the paid period.
You keep subscription benefits (voices, credits, HD limits) until the term expires; then access reverts to the free tier.
Renewal and billing
Auto-renewal stops at the end of the current term after cancellation; you will not be charged for the next period.
No pro-rated or early refunds are given for unused days on direct web subscriptions unless specific exceptions apply.
Data and account
Your account and uploaded content typically remain available under your account settings after plan expiry.
Review Speechify account settings for data deletion or export options if you want to remove content.
Will I get a refund?
Speechify direct refund policy
Speechify may issue refunds within 7 days of subscription start under limited conditions: account compromise, billing error, or very low use on annual plans.
- Annual refunds may be considered if usage is minimal: <500 HD words (text-to-speech), <2 minutes AI Studio, and 0 audiobook credits used.
- No partial refunds; monthly, quarterly, discounted, and à-la-carte audiobook purchases are non-refundable.
App Store and Google Play purchases
Purchases made through Apple iTunes/App Store or Google Play are subject to Apple/Google policies; Speechify does not process those refunds.
To request refunds for store purchases, use Apple or Google’s refund processes and provide supporting evidence to them.
How to improve refund chances
- Request refunds within 7 days of charge and provide clear evidence (screenshots, usage metrics, billing errors).
- If charge came from a compromised account, include details showing unauthorized access.
- For store purchases, follow the platform refund flow and escalate to your bank if necessary.
Speechify plans and pricing
Plan overview
The following table summarizes common plan types and refund/cancellation notes. Prices vary by region, promotions, and platform.
| Plan | Billing cadence | Price | Refund eligibility | Cancel method |
|---|---|---|---|---|
| Free / Trial | One-time trial period | Varies | Usually non-refundable if trial converts; watch trial cancellation rules | Cancel in account settings or app store |
| Monthly Premium | Monthly | Varies | Non-refundable (per policy) | Cancel in account or app store |
| Annual Premium | Yearly | Varies | Possible refund within 7 days only under limited conditions and minimal use | Cancel in account or app store |
| À-la-carte Audiobooks / Credits | One-time purchase | Varies | Non-refundable | Depends on purchase platform |
Notes about pricing
Actual prices depend on promotions, local currency, and whether you purchased via web, Apple, or Google.
Always review the final price and renewal terms before confirming a purchase.
Your consumer rights in Nigeria
Legal overview
Under Nigerian consumer law, consumers are entitled to clear pre-contract information, fair billing, and the right to cancel unfair contracts.
However, enforcement against foreign digital providers can be limited unless the provider has local presence or partnership.
Practical recommendations
- Document all interactions (screenshots of subscriptions, cancellations, and billing).
- For App Store / Google Play purchases, seek refunds via Apple/Google first; then consider bank dispute/chargeback if needed.
- Contact Speechify support in writing with dates and evidence; if unresolved, lodge a complaint with the FCCPC.
Where to escalate
If Speechify or app stores do not resolve a billing dispute, contact your card issuer for chargeback support and consider FCCPC guidance.
Keep all records to support any formal complaint or dispute process.
Customer experiences
Positive feedback
Many users praise Speechify’s customer service, reporting fast, helpful responses resolving billing and subscription issues.
Trustpilot ratings are strong, with testimonials highlighting accessibility benefits and high-quality voices.
Complaints and issues
Some users report difficulty cancelling free trials and being charged full annual subscriptions despite attempts to cancel.
Other complaints include perceived misleading trial pricing, feature limitations in non-English languages, and issues with certain tools like video overdubbing.
What this means for you
Support responsiveness can vary by case; gather clear evidence and communicate in writing for the best chance of a timely resolution.
Use platform-specific refund channels for store purchases to avoid delays.
Documentation checklist
What to save
- Screenshots of subscription confirmation, trial start date, and cancellation attempts.
- Billing receipts and transaction IDs from Speechify or your app store.
- Copies of all support emails or chat transcripts with dates and agent names if available.
How to present evidence
- Organise screenshots with timestamps and a short chronological summary.
- When contacting support or your bank, attach the evidence and clearly state the requested outcome (cancel, refund, or correction).
Common mistakes
Assuming trial cancellation is automatic
Example: Users sometimes assume cancelling during a trial through the app is automatic, but must cancel the subscription in account or store settings.
Always confirm cancellation status in your account or the app store and keep a screenshot.
Contacting the wrong support channel
Example: Requesting a refund from Speechify for an App Store charge delays resolution; Apple or Google handle those refunds.
Follow the proper refund route: Speechify for direct web charges, Apple/Google for in-app purchases.
Comparative recap
Platform comparison
The table below summarises cancellation steps, refund likelihood, and recommended next action per platform.
| Platform | How to cancel | Refund likelihood | Recommended next step |
|---|---|---|---|
| Web (direct via Speechify) | Account settings on Speechify website | Possible within 7 days under limited conditions | Cancel in account settings and contact support with evidence |
| App Store (iOS) | Apple Subscriptions in iOS Settings | Refunds handled by Apple; Speechify cannot process | Request refund via Apple, then escalate to bank if needed |
| Google Play (Android) | Google Play Subscriptions | Refunds handled by Google; Speechify cannot process | Request refund via Google Play Help; consider chargeback if unresolved |
Quick takeaway
Cancel at the platform where you purchased to stop renewals; for refunds, follow the seller’s refund policy and keep documentation.
If you purchased directly, contact Speechify support quickly and present evidence for the 7-day exception window.
After cancelling
Follow-up steps
- Confirm cancellation via email or account screenshot and save it.
- Monitor your payment method for any unexpected charges after the term ends.
- If charged in error, contact Speechify support and your bank promptly.
Useful links
- Speechify Terms & Conditions
- Speechify Refund Policy
- Apple: request a refund
- Google Play: request a refund
- Federal Competition and Consumer Protection Commission (FCCPC)
Address
Corporate address
For written or executive correspondence, use the corporate address on file:
7901 4th Street N, Suite 6193, St. Petersburg, FL 33702, United States
How to use this address
Send formal dispute letters or executive complaints if other channels fail; include all evidence and a clear requested remedy.
Note that using the address may not speed resolution for Nigerian consumers, but it is the official corporate contact point.
FAQ
Important warning regarding service limitations
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