Cancel SPYHUNTER online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Spyhunter service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Spyhunter: Easy Method
What is Spyhunter
Short description
SpyHunter is a commercial anti-malware product developed by EnigmaSoft intended to detect and remove malware, PUPs (potentially unwanted programs), and other security threats on Windows systems.
Main functions
It offers a free scanner, a paid remediation license, and customer support for purchased licenses. The product is distributed through EnigmaSoft and may also appear via third-party platforms.
How to cancel Spyhunter
Cancel via MyAccount (recommended)
- Go to EnigmaSoft’s MyAccount website and sign in to your account.
- Open the "Orders/Licenses" section, find the order/license, and click the cancel button next to it.
- Save or screenshot the confirmation shown after cancellation for your records.
Cancel via support or platform
- Contact EnigmaSoft support by email at support@enigmasoftware.com or open a HelpDesk ticket to request cancellation.
- If you purchased through the App Store or Google Play, cancel the subscription through Apple or Google subscription management; EnigmaSoft does not provide explicit platform-specific steps.
- To cancel a free trial, cancel before the end of the 7-day trial; cancelling during the trial will immediately remove access.
What happens when you cancel
Access and renewal
Canceling stops future renewals but generally leaves access active until the end of the paid billing period.
If you cancel a free trial before it ends, access is typically removed immediately.
Data and account
Your license record remains on EnigmaSoft’s account portal; saved receipts, order numbers, and support tickets help with any follow-up or refund requests.
Cancellation does not always delete account data automatically; request account changes from support if required.
Will I get a refund?
Standard refund policy
EnigmaSoft’s policy allows consumers to request a full refund within 30 days of purchase without providing a reason.
If you notify support or the payment processor within that 30-day window you are generally eligible for a full refund under the stated guarantee.
Exceptions and how to apply
- If you cancel after the initial 30-day refund period, a refund is not normally available; access usually remains until subscription expiry.
- If an unintended charge occurred after a trial or by mistake, you can request a full refund within 30 days of that charge.
- Contact support (support@enigmasoftware.com) and include order number, purchase date, and proof of charge when applying for a refund.
SpyHunter plans and pricing
Overview
Publicly available specific prices can vary by promotion, region, and seller. If exact pricing is not shown, amounts are listed as "Varies" below.
Table of typical plans
| Plan | Typical price | Billing period | Notes |
|---|---|---|---|
| Free trial (scanner) | Varies | 7 days | Cancel before 7 days to avoid losing access; trial cancellation removes access immediately. |
| Paid subscription (direct) | Varies | Varies | Refunds available within 30 days from purchase; cancel via MyAccount or support. |
| App Store / Google Play subscription | Varies | Varies | Must be managed through the respective platform’s subscription settings. |
Your consumer rights in Nigeria
Key rights under Nigerian law
Under the Federal Competition and Consumer Protection Act (FCCPA) 2018, consumers have rights to fair treatment, accurate information, and remedies for defective or misrepresented products.
"No refund" policies that are not clearly disclosed or are unconscionable may be challenged under the FCCPA.
Remedies and escalation
- First seek resolution with the vendor (support and payment processor).
- If unresolved, file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC): fccpc.gov.ng.
- Consumers may also pursue civil remedies through Nigerian courts where appropriate.
Customer experiences
Positive feedback
- Some users report fast, clear, and efficient customer service when issues are handled via email.
- Long-term users have praised the product for resolving malware problems and prompt email support responses.
Negative feedback
- Many reviewers report difficulty or an inability to cancel free trials or subscriptions; cancellation options can appear unclear.
- Several complaints describe aggressive billing, alleged false detections or inflated error reports, and persistent billing issues after attempted cancellations.
Documentation checklist
What to keep
- Order number and license key from purchase confirmation emails.
- Payment receipts or bank statements showing the charge.
- Screenshots of the account Orders/Licenses page and any cancellation confirmations.
How to present it
- When contacting support, provide order details, purchase date, device information, and any screenshots of the issue.
- If escalating to your bank or the FCCPC, keep a chronological record of interactions and ticket numbers.
Common mistakes
Choosing the wrong cancellation route
Purchasing via App Store or Google Play and then trying to cancel only via the vendor’s website is a common error; platform subscriptions must be cancelled through Apple or Google.
Assuming deletion equals cancellation
Deleting the SpyHunter app does not cancel recurring billing. Always cancel the subscription through MyAccount, the payment processor, or the platform used to purchase.
Comparative recap
Quick comparison
| Topic | SpyHunter (what to expect) | Typical alternative approach |
|---|---|---|
| Cancellation method | Via EnigmaSoft MyAccount or support; platform purchases via App Store/Google Play. | Many vendors allow in-app cancellation or direct control from the platform subscription manager. |
| Refund window | Full refund generally within 30 days of purchase; exceptions apply after 30 days. | Some competitors offer prorated refunds or longer guarantees; policies vary by seller. |
| Trial cancellation | Free trial is 7 days; cancelling during trial typically removes access immediately. | Other services may allow trial cancellation and continued access until trial end. |
| App Store / Google Play | No explicit vendor instructions; cancel through the platform. | Many vendors provide direct guidance and links for platform-managed subscriptions. |
| Customer support | Mixed reports: some praise fast email support, others report billing issues and difficult cancellations. | Support quality varies widely; documented support tickets and clear cancellation flows are best practice. |
After cancelling
What to check
- Confirm cancellation in MyAccount and save any confirmation screenshots or emails.
- Monitor your bank or card statement for any continuing charges for at least one billing cycle.
Useful links and next steps
- EnigmaSoft home: enigmasoftware.com
- Contact support: support@enigmasoftware.com
- Apple subscription help: Manage subscriptions on Apple
- Google Play subscription help: Manage subscriptions on Google Play
- File complaints in Nigeria: Federal Competition and Consumer Protection Commission (FCCPC)
Address
Company headquarters
EnigmaSoft Limited, 3rd Floor, 1 Castle St, 3rd Floor, D02XD82 Dublin.
Notes about postal contact
This Dublin address is the company headquarters; cancellation is typically handled faster via MyAccount, support email, or HelpDesk ticket rather than by postal mail.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.