Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Tollfreeforwarding service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel TollFreeForwarding: Step-by-Step Guide
What is TollFreeForwarding
Overview
TollFreeForwarding is a cloud-based phone number and call forwarding service that provides toll-free and local virtual numbers for many countries, including Nigeria.
The service offers features such as call forwarding, call recording, fax-to-email, and online account management for businesses that need international phone presence.
Main features
Key features include number provisioning, configurable call routing, and billing management through an online portal and support channels.
Customer support and account actions are handled via TollFreeForwarding's support channels; official policies are set out in their Terms & Conditions.
How to cancel TollFreeForwarding
Cancellation channels
- Web/Direct: You must cancel by phone during TollFreeForwarding’s normal business hours; cancellations cannot be completed solely through the online account. You will receive a Cancellation Confirmation Number upon successful request. Terms & Conditions
- App Stores: There is no documented App Store or Google Play subscription pathway for TollFreeForwarding; cancellation must be done directly via their support channels, not in-app.
Step-by-step cancellation (recommended)
- Prepare account details: account ID, billing email, assigned numbers, and payment method.
- Call TollFreeForwarding support during business hours and state you want to cancel; request a Cancellation Confirmation Number.
- Record the confirmation number and the name of the agent; follow any additional instructions the agent provides.
- Verify that assigned numbers are deactivated and monitor your billing statement for any remaining charges.
What happens when you cancel
Service access and numbers
Cancellations take immediate effect and any assigned phone numbers are immediately deactivated.
After cancellation you will lose access to forwarded calls and any number-specific features tied to those numbers.
Billing and account data
Cancellations do not automatically entitle you to credits for unused time; outstanding dues for the full month or year term remain payable.
You should retain your Cancellation Confirmation Number and request written confirmation for your records.
Will I get a refund?
General refund policy
TollFreeForwarding’s terms state there is no statutory 14-day right of refund and that free trial conversions to paid status are immediately charged and non-refundable.
No refunds or credits are issued for partial-month service; cancelling before the term end still incurs full-term charges.
Exceptions and account balance refunds
- Refunds may be available for the unused portion of your account balance upon request, subject to deduction of monthly dues and fees. Terms & Conditions
- Refunds are processed by TollFreeForwarding (not via chargebacks) and are returned to the original payer and method when possible.
- If you believe you qualify for a refund, contact support and include your account details and Cancellation Confirmation Number.
TollFreeForwarding plans and pricing
Pricing table
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Nigeria Toll Free Virtual Number | €115.61 | Monthly | Toll free virtual number in Nigeria |
| Nigeria Local Number (Lagos) | €30.83 | Monthly | Local virtual number in Lagos, Nigeria |
Pricing notes
Official site prices are displayed in USD; the amounts above are approximate conversions using a rate from January 11, 2026.
Actual billed amounts will appear in the currency and format shown during checkout on TollFreeForwarding’s website.
Your consumer rights in Nigeria
Applicable local protections
Nigeria has consumer protection laws and a regulatory body (Federal Competition and Consumer Protection Commission, FCCPC) that enforces fair trading practices.
These local rights may provide remedies if terms are unlawful or unconscionable, but enforceability depends on jurisdiction and contract terms.
What you can do
- Raise a formal complaint with TollFreeForwarding support and keep written records including the Cancellation Confirmation Number.
- If unresolved, consider contacting FCCPC or seeking local legal advice to determine whether TollFreeForwarding’s terms conflict with Nigerian consumer law.
Customer experiences
Positive feedback
- Many customers praise seamless setup, reliable forwarding, user-friendly interface, call recording, and helpful support. Trustpilot
- Users report stable voice quality, flexible pricing, and technical support described as above average by several reviewers.
Negative feedback
- Some reviewers report misleading pricing, aggressive billing, issues around free trial verification, and difficulty cancelling. Sitejabber
- A minority of customers report dropped calls or poor communication when trying to resolve billing or service issues.
Documentation checklist
What to prepare before calling
- Account ID, registered email, and the phone numbers assigned to your account.
- Billing details: last invoice, payment method on file, and any outstanding invoices.
What to keep after cancelling
- Cancellation Confirmation Number and the name of the support agent who handled your request.
- Copies of any email confirmations, screenshots of the request, and records of subsequent charges if they appear.
Common mistakes
Relying only on the app or online portal
Many users assume cancellation can be completed online or via app stores; TollFreeForwarding requires phone cancellation during business hours in documented practice.
Attempting to cancel through the App Store or Google Play is unlikely to stop TollFreeForwarding billing unless your subscription is actually managed there.
Not getting confirmation number or proof
Failing to record the Cancellation Confirmation Number is a frequent problem when disputes arise over post-cancellation charges.
Always request and retain written confirmation or an agent reference number and follow up in writing if possible.
Comparative recap
Quick comparison table
| Topic | TollFreeForwarding | Key note |
|---|---|---|
| Cancellation method | By phone during business hours; support-assisted | Immediate deactivation on request; get confirmation number |
| Refund policy | No partial-month refunds; refunds only for unused balance after fees | Check eligibility and request via support; no chargebacks |
| Pricing transparency | Prices shown in USD on site; conversion examples available | Final billed currency and amount appear at checkout |
| Customer feedback | Mixture of strong support praise and complaints about billing | Read recent reviews and document interactions |
After cancelling
Immediate steps
- Save the Cancellation Confirmation Number and any written confirmation.
- Monitor your bank/credit card statement for unexpected charges over the following billing cycle.
Where to get help and next steps
- Contact TollFreeForwarding support and request written confirmation if you did not receive it during the call.
- Review the Terms & Conditions: Terms & Conditions.
- For community feedback, see Trustpilot and Sitejabber: Trustpilot, Sitejabber.
Address
Official mailing address
TollFreeForwarding.com Attention: CST- Billing Department
5901 W. Century Blvd. 9th Floor, Los Angeles, CA 90045-5421
Nigeria-specific note
There is no Nigeria-specific company address listed in official documentation; use the U.S. mailing address above for written correspondence if required.
If you need local enforcement or dispute resolution, consider contacting Nigerian consumer authorities such as the FCCPC for guidance.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.