Cancel TotalAV: Easy Method

What is TotalAV

Product summary

TotalAV is a consumer-focused security suite that offers antivirus scanning, web protection, and optional VPN and WebShield features.

It is sold directly via TotalAV’s website and through app stores (Apple App Store and Google Play), with monthly and annual plans and add-on services.

Who this guide is for

This guide explains how to cancel TotalAV subscriptions for customers in Nigeria and what to expect about refunds, rights and next steps.

It covers direct website purchases and purchases made through Apple or Google app stores.

How to cancel TotalAV

Cancel direct (website) purchases

• Log into the TotalAV Online Portal.
• Go to My Subscriptions or My Services.
• Select "Cancel Subscription" or disable auto-renewal.
• Complete two-factor verification (email or first six digits of payment method) when prompted.
• Keep the cancellation confirmation email or screenshot for your records.

Cancel purchases via app stores

• Apple App Store: Open Settings > Subscriptions > TotalAV > Cancel Subscription. TotalAV support cannot cancel App Store subscriptions for you.
• Google Play: Open Play Store app > Profile > Payments & Subscriptions > TotalAV > Cancel. TotalAV cannot cancel Google Play subscriptions for you.
• If you need a refund for an App Store purchase, request it through Apple or Google following their refund procedures.

What happens when you cancel

Access and coverage

If you cancel a subscription bought directly from TotalAV, the service typically remains active through the current paid period unless a refund and immediate termination are approved.

If a refund is approved and the plan is terminated, access may end immediately on approval.

Renewal and billing

Disabling auto-renewal prevents future charges but does not automatically generate a refund. You must request a refund separately where eligible.

Keep evidence of cancellation and any confirmation emails in case of later billing disputes.

Account data and settings

Cancelling does not always delete your account or stored settings. Log in to remove local credentials or uninstall the software if you no longer need it.

Contact support if you need account deletion or data removal instructions.

Will I get a refund?

Refund windows and eligibility

• Annual or bi-annual subscriptions: eligible for a full refund if requested within 30 days of initial purchase or renewal.
• Monthly, quarterly, or add-on services: eligible for a full refund if requested within 14 days of initial purchase or renewal.

Exceptions, processing and store purchases

• Cancelling auto-renewal does not automatically create a refund; you must submit a refund request and fully terminate the plan for approval.
• If purchased via Apple App Store or Google Play, refunds must be requested through those stores under their policies.
• Refunds are typically processed within 24 - 48 hours of approval but may take up to 10 working days depending on your payment provider.

TotalAV plans and pricing

Current plan list

Pricing note

Prices above are drawn from Nigerian App Store listings converted roughly to euros at an estimated mid-market rate.

Actual charges may vary due to exchange rates, store fees, or promotional pricing at purchase time.

Your consumer rights in Nigeria

Legal framework

Consumers in Nigeria are protected by the Federal Competition and Consumer Protection Act and enforced by the Federal Competition and Consumer Protection Commission (FCCPC).

The law requires clear disclosure of auto-renewal terms and reasonable refund practices for online subscriptions.

Practical rights and remedies

• You have the right to clear cancellation options and timely refunds when policy and law allow.
• If you encounter unjust refusal or unreasonable delays, you can escalate to your bank, payment provider, or file a complaint with the FCCPC.

Customer experiences

Positive feedback

Some users report TotalAV is easy to install, user-friendly, and effective at scans, making it suitable for non-technical users.

Positive reviews highlight non-intrusive operation and quick threat handling in certain cases.

Negative feedback

Reported issues include unexpected recurring charges after cancellation, difficulty obtaining refunds, and slow or generic customer support responses.

Other complaints mention aggressive upselling, pop-ups, potential performance impact, and instances where other tools label TotalAV as a PUP.

Documentation checklist

Essential items to gather

• Order confirmation email or invoice showing purchase date and plan.
• Account email, username and any subscription ID or order number.
• Payment details (last 4-6 digits of card, transaction reference) and bank statement screenshot if charged.
• Cancellation confirmation screenshot or email from TotalAV or the app store.
• Any correspondence with support (emails, chat transcripts).

Extra helpful evidence

• Screenshots of subscription status in the TotalAV portal or app store subscription page.
• Notes on dates/times of cancellation attempts and two-factor verification evidence.

Common mistakes

Assuming cancellation equals refund

Many users assume disabling auto-renewal automatically issues a refund. This is not true; you must separately request a refund within the applicable window.

Always submit a refund request and retain confirmation if you expect money back.

Trying to cancel the wrong way

If you purchased via Apple or Google, contacting TotalAV support to cancel will not stop the store subscription. Use your Apple or Google account subscription settings.

Also, failing to complete two-factor verification when cancelling direct purchases can prevent the cancellation from processing.

Comparative recap

Quick comparison

Takeaway

Cancel in the same place you purchased. Check the applicable refund window and keep records to support any claims or disputes.

If you purchased through a store, follow the store’s refund process; if direct, use the TotalAV portal and request a refund if eligible.

After cancelling

Immediate actions

• Save cancellation and refund confirmation emails or screenshots.
• Monitor your bank or card statement for any continued charges and contact your bank if they occur.

Where to get help and escalate

• Cancellation help and steps: TotalAV cancellation guide.
• Refund status and billing queries: TotalAV billing & refunds.
• If you cannot resolve the issue, contact your payment provider or file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC).

Address

Registered office

Total Security Ltd

16-18 Barnes Wallis Road, Segensworth, Fareham, Hampshire, PO15 5TT

How to contact by post

If you need to send a formal letter, include your account details, order reference and copies of supporting documentation.

Consider using tracked mail and keep a copy of your sent documents for your records.