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Cancel TRELLO
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Cancellation service #1 in Nigeria
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I hereby notify you of my decision to terminate the contract relating to the Trello service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Trello: Easy Method
What is Trello
Overview
Trello is a visual project management tool that uses boards, lists, and cards to organise tasks and collaboration. It is offered by Atlassian and includes free and paid plans for individuals and teams.
Main uses
People use Trello for lightweight project tracking, personal task lists, and team workflows across devices. Paid plans add advanced views, automation actions, and admin features for larger teams.
How to cancel Trello
Via Trello website (direct)
- Only Workspace administrators can cancel Standard or Premium plans on the web.
- Go to your Workspace → Billing → Cancel in the Trello web interface to start cancellation.
- Note: Mobile and desktop apps do not support cancellation; use the browser instead.
- Reference: Trello billing cancellation.
Via iOS (App Store)
- If you bought Trello through Apple, cancel through Apple’s subscription settings.
- Open Settings → your name → Subscriptions → Trello → Cancel Subscription on your iPhone or iPad.
- Trello apps cannot cancel App Store subscriptions directly.
- Reference: How to cancel via App Store.
Via Android (Google Play)
- If you purchased via Google Play, cancel in the Google Play Store app.
- Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → Trello → Cancel Subscription.
- The Trello app cannot manage Google Play cancellations itself.
- Reference: How to cancel via Google Play.
What happens when you cancel
Access and features
When you cancel a paid Workspace, the Workspace converts to the free tier at the end of the current billing period. Paid features such as premium views and increased automation limits are removed when the billing period ends.
Billing and renewal
Cancellation takes effect at the end of the billing cycle; you retain paid access until that date. Recurring charges stop after the current paid period expires, not immediately upon clicking cancel.
Data and boards
Your boards, cards, and data remain available on the free plan, subject to free plan limits (for example, automation action caps and file size limits). It is recommended to export or back up important data before plan changes.
Will I get a refund?
Trello web / Atlassian Cloud refunds
Trello (Atlassian Cloud) generally offers refunds if requested within the first 30 days after upgrading a Workspace. After 30 days, refunds are typically not provided except by exception via billing support.
Contact Atlassian billing support if you believe you have special circumstances for a refund.
Third-party payments (App Store, Google Play, Stripe)
- App Store and Google Play subscriptions are governed by Apple and Google refund policies; request refunds through their systems.
- Some Power-Ups or Stripe-managed purchases may allow a 14-day full-refund window if you email support from the account email within 14 days.
- After those windows, cancellations usually take effect at period end and refunds are not issued.
- References: Stripe / third-party terms, Atlassian billing.
Trello plans and pricing
Plan overview
Below are the approximate EUR equivalents provided for Trello plans and features. Actual local pricing and currency may vary and was not publicly available for Nigeria in EUR.
Pricing table
| Plan | Price (approx EUR) | Billing period | Key features |
|---|---|---|---|
| Standard | ≈ €4.55 (annual) / ≈ €5.45 (monthly) | Monthly / Annual | Unlimited boards, advanced checklists, custom fields, 1,000 automation actions, 250MB/file storage |
| Premium | ≈ €9.10 (annual) / ≈ €11.36 (monthly) | Monthly / Annual | All Standard features plus Calendar, Timeline, Table, Dashboard, Map views; priority support; admin features |
| Enterprise | ≈ €15.91 (annual) | Monthly (per-user annual price shown) | All Premium features plus organization-wide permissions, unlimited workspaces, SSO, 24/7 admin support |
Your consumer rights in Nigeria
Relevant law
In Nigeria, the Federal Competition and Consumer Protection Act (FCCPA) 2018 grants consumers rights to fair treatment, clear contract terms, and the option to withdraw from unsolicited subscriptions.
Digital services paid for by Nigerian consumers should clearly inform users of recurring charges and cancellation methods.
How to appeal and enforce rights
- If you believe your rights under FCCPA are violated, you can file a complaint with the Consumer Protection Council (CPC) or its successor bodies.
- Refund obligations may depend on whether the merchant, local processor, or third-party platform (Apple, Google, Stripe, Atlassian) handled the sale.
- Document receipts and communication to strengthen any appeal to CPC or payment providers.
Customer experiences
Positive feedback
Many users praise Trello as user-friendly and practical for light project tracking, highlighting visual boards and ease of setup.
Some users describe it as "good software and useful," noting effective collaboration controls and straightforward workflows.
Common complaints
Frequent issues reported include difficulty cancelling or avoiding unexpected charges and poor refund outcomes for some users.
Other complaints cite interface lag with large boards, mobile experience issues, billing problems (double charges, lack of invoices), and challenges reaching billing support.
Documentation checklist
What to gather
- Account email address and Workspace name/ID.
- Proof of purchase or subscription receipt (App Store, Google Play, Stripe, or Atlassian receipt).
- Dates of purchase, renewal, and attempted cancellation.
- Screenshots of billing statements, subscription pages, and any error messages.
How to present evidence
- Send all documents from the account-associated email when contacting support.
- Label attachments clearly and include a short timeline of events in your message.
- If appealing to Nigerian authorities, include copies of vendor responses and escalation attempts.
Common mistakes
Cancelling the wrong way
Users often try to cancel subscriptions inside the Trello mobile app when the subscription was bought via the App Store or Google Play. This does not stop billing.
Always cancel through the platform where the purchase was made (Atlassian web, Apple, or Google Play).
Missing refund windows and notifications
Assuming an immediate refund or that cancellation is retroactive is a frequent error; most refunds require requests within specified windows (30 days web, 14 days for some third-party sales).
Also check email notifications and billing statements for renewal dates to avoid unexpected charges.
Comparative recap
Quick comparison
The table below summarises cancellation channels, who can cancel, refund windows, and the effect on the account.
Key takeaways
Cancel via the original purchase channel, gather documentation, and request refunds promptly if within the allowed window.
| Channel | Who can cancel | Where to cancel | Typical refund window | Effect after cancel |
|---|---|---|---|---|
| Web (Trello/Atlassian) | Workspace administrators | Trello web: Workspace → Billing → Cancel | Generally 30 days for upgrades (exceptions possible) | Paid features remain until end of billing period; then Workspace converts to free |
| iOS (App Store) | Account holder on Apple ID | Apple Settings → Subscriptions → Trello | Subject to Apple refund policies | Subscription stops at period end; manage refunds via Apple |
| Android (Google Play) | Account holder on Google Play | Google Play Store → Subscriptions → Trello | Subject to Google Play refund policies | Subscription stops at period end; manage refunds via Google |
| Third-party (Stripe/Power-Ups) | Purchaser via third-party checkout | Contact vendor or email support from account email | Some offer 14-day full refund windows; then no refund after | Cancellation typically effective at period end; check vendor terms |
After cancelling
Next steps
Confirm cancellation by checking your billing page and email for confirmation. Keep receipts and screenshots of the cancellation confirmation.
Export important boards or data if you need higher quotas or backups before plan limits apply.
Support and links
- Trello billing and plan changes: support.atlassian.com
- Atlassian billing & refund info: Atlassian billing
- Apple subscription support: Apple subscriptions
- Google Play subscriptions: Google Play subscriptions
- Stripe/third-party seller terms: Third-party terms
- For consumer complaints in Nigeria, contact the Consumer Protection Council (CPC) or relevant local authority.
Address
Company address
Trello, Inc 55 Broadway Fl 25 New York, New York 10006 United States
Use of address
Use this address for formal correspondence if required, noting that billing and subscription support is generally handled online.