Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Umobix service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Umobix: Easy Method
What is Umobix
Overview
Umobix is a commercial monitoring application marketed for parental control and device monitoring. It offers features such as call and message logs, GPS tracking, and social app monitoring.
Typical uses
Customers typically install Umobix to monitor activity on a device they own or supervise. The service is subscription-based and can be purchased via app stores or directly on the Umobix website.
How to cancel Umobix
If you subscribed via Google Play
- Open the Google Play Store app on the device you used to subscribe.
- Tap Menu → Subscriptions → select Umobix → Cancel Subscription.
- Follow confirmation prompts and keep any cancellation confirmation screens or emails.
If you subscribed via Apple App Store or direct web
- For Apple App Store: open Settings → tap your name → Subscriptions → find Umobix → Cancel.
- For direct web subscriptions: log into your Umobix account → go to Billing or Subscription settings → disable auto‑renewal or select cancel (if available).
- If no in-app or account cancellation option is visible, proceed to contact Umobix support immediately.
What happens when you cancel
Access after cancellation
Cancelling typically stops future renewals but usually preserves access until the end of the paid billing period.
If you cancel a trial or early in a period, access may end immediately depending on how the subscription was processed.
Data and account implications
Cancellation usually does not automatically delete stored data or your account. You may need to request account deletion separately in your Umobix dashboard or via support.
Always confirm whether account data will be retained or removed after cancellation.
Will I get a refund?
Stated policy
Umobix’s support materials reportedly mention a "14 days to get your money back" window for refunds on subscription plans.
Eligibility may depend on purchase date and any terms violated at time of purchase.
Practical exceptions and customer reports
- Some users have received full or partial refunds, while many report delays, refusals, or never receiving a promised refund.
- Instances include offers of partial refunds (e.g., 50%) or free trial extensions instead of full refunds.
- If you believe you are eligible, request a refund in writing and keep all correspondence as proof.
Umobix plans and pricing
Available pricing information
Public sources do not provide definitive Euro pricing for Nigeria. Most published prices are in USD for global/US markets.
Check the store or Umobix account page for the exact price in your local currency.
Summary table
| Plan | Price (EUR) | Notes |
|---|---|---|
| Basic / Standard / Premium | Varies | Official pricing not available in EUR for Nigeria; listed prices commonly appear in USD on global pages. |
Your consumer rights in Nigeria
Local consumer protection
In Nigeria, the Federal Competition and Consumer Protection Commission (FCCPC) handles consumer complaints about unfair business practices and unauthorized charges.
You can consider filing a complaint with the FCCPC if you face persistent unauthorized charges or refusal to refund.
Payment disputes and chargebacks
- If refunds or cancellation fail, contact your bank or card issuer to request a chargeback or dispute the transaction.
- Provide documentation such as screenshots, receipts, emails, and support correspondence when disputing charges.
Customer experiences
Positive feedback
- Many users praise Umobix for functional monitoring features (call logs, GPS, social app monitoring) and reliable performance.
- Some customers report helpful and prompt support agents who resolved installation or technical issues.
Negative feedback
- Frequent complaints include unexpected or rapid renewal charges and difficulty locating or invoking a cancellation option.
- Refund requests are often reported as denied, delayed, or promised but never received; installation problems are also mentioned by some users.
Documentation checklist
What to save before and after cancelling
- Proof of purchase (receipt, order ID, invoice) and the payment card used.
- Screenshots of subscription pages, cancellation screens, and any error messages.
- All emails, chat transcripts, and support ticket IDs related to cancellation or refunds.
- Dates and times of subscription activation, renewal, and cancellation attempts.
Why this documentation matters
Saved documentation is essential for disputes with the vendor, chargeback requests, or complaints to consumer protection authorities.
Keep records until the issue is fully resolved and any refunds are confirmed in your account.
Common mistakes
Assuming cancellation was completed
Example: a user taps "cancel" in an app but never completes a confirmation step; renewals continue.
Always wait for a confirmation email or screenshot the final confirmation screen to prove cancellation.
Confusing purchase channels
Example: someone contacts Umobix support for an App Store subscription refund while the charge was processed by Google Play, slowing resolution.
Check whether the subscription was bought through Google Play, Apple App Store, or directly on the website before contacting support.
Comparative recap
Key comparison points
| Topic | Umobix (what to expect) | Practical advice |
|---|---|---|
| Cancellation method | Depends on purchase channel: Google Play, Apple App Store, or Umobix web account. | Cancel via the store used for purchase; if unsure, check bank statement for vendor details. |
| Refund policy | Claims a 14-day money-back window but reports show inconsistent application. | Request refunds in writing immediately and retain all correspondence and receipts. |
| Support responsiveness | Mixed: some users report prompt helpful support; others report delays or unresolved refund queries. | Be persistent, escalate with documented evidence, and contact your payment provider if necessary. |
After cancelling
Immediate steps
Verify your subscription status in the store or Umobix account and save confirmation evidence.
Monitor your bank or card statement for refund postings or further unexpected charges.
Where to get help
- Umobix main site and support: umobix.com
- Google Play subscription help: Google Play subscriptions
- Apple subscription help: Manage Apple subscriptions
- FCCPC (Nigeria consumer protection): fccpc.gov.ng
Address
Corporate address on record
ERSTEN GROUP LTD
63-66 Hatton Garden, 5th Floor, Suite 23, London, England EC1N 8LE
Notes about local contact
No specific postal address for Nigeria was found; use online support channels or the address above for formal correspondence.
If you need further local escalation advice (banks, consumer agencies), consider contacting the FCCPC for guidance.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.