Serviço de cancelamento N.º 1 em Brazil
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Vercel.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Cancel Vercel: Easy Method
What is Vercel
Overview
Vercel is a cloud platform for building, deploying, and hosting front-end and full-stack web applications. It is commonly used by developers to deploy sites and serverless functions with continuous integration from git repositories.
Primary use
Vercel provides managed hosting, build pipelines, and integrations for frameworks like Next.js. Customers subscribe to plans for team features, increased build capacity, and enterprise controls.
How to cancel Vercel
Cancel a web (direct) subscription
- Sign in to your Vercel account at vercel.com/dashboard.
- Go to Settings → Billing or the subscription page for your team or personal account.
- Choose the subscription and select the cancellation or downgrade option, then follow the on-screen prompts.
- Submit a cancellation notice; keep a copy or screenshot of confirmation for your records.
Cancel via Apple App Store or Google Play
- If you subscribed with your Apple ID cancel from your iOS device or via Apple's Report a Problem. Apple controls refunds for App Store subscriptions.
- If you subscribed via Google Play cancel in the Google Play Store under Subscriptions. For refund requests follow Google Play’s refund process.
- Vercel cannot directly cancel or refund App Store subscriptions; follow the store procedures first, then contact Vercel support if needed.
Contacting Vercel support
- After cancelling, open a support ticket at vercel.com/contact if you need confirmation or have billing disputes.
- Provide account email, subscription ID, and evidence of cancellation to speed up processing.
What happens when you cancel
Access and service after cancellation
When you cancel a paid plan, your access to paid features typically continues until the end of the current paid period unless otherwise stated.
After the paid period ends, your account will revert to the free tier (Hobby) and paid features will be removed.
Billing and renewal
Automatic renewals stop after cancellation; you should receive confirmation. Keep billing receipts and cancellation confirmations as proof of the stop date.
If you cancel within a refund window, billing may be reversed according to the applicable refund rules below.
Data and projects
Your projects and deployed sites remain in your account but may be limited by free-tier quotas after downgrade. Export important data and backups before any planned deletion.
If resources were provisioned and later suspended, you may need to remove or reconfigure them manually to avoid residual charges on third-party services.
Will I get a refund?
Web (direct) purchases - 14-day right
For direct web subscriptions (not App Store/Google Play) Vercel grants a 14-day cancellation/refund window. Refunds will be issued within 14 days of receiving your cancellation notice.
- Submit cancellation via your dashboard and request refund in the same contact or ticket to start processing.
Apple App Store and Google Play rules
If you subscribed using Apple App Store, refunds and cancellations are handled by Apple and must be requested through your Apple purchase history or Apple's portal.
For Google Play subscriptions, cancel in the Play Store. Vercel may request Google to issue refunds or will refund payments received within 14 days of notice where applicable.
Exceptions and non-refundable items
- Digital content where delivery began with your explicit prior consent is final and non-refundable once processing has started.
- If you explicitly agreed to start immediate delivery of digital goods, you may waive the right to cancel for that order.
Vercel plans and pricing
Plan summary
Vercel uses USD pricing for plans. The publicly stated plans include a free Hobby tier, a Pro tier at a monthly USD rate, and Enterprise with custom pricing.
Infrastructure usage and add-ons are billed in USD; payment methods from Nigeria often require virtual dollar cards or USD-capable payment methods.
Notes for Nigeria
Prices are listed in USD and remain in USD for customers in Nigeria. There is no official EUR pricing for Nigeria customers from Vercel.
Check with your card provider about cross-border charges when using dollar-denominated cards from Nigeria.
| Plan | Price (USD) | Billing | Notes |
|---|---|---|---|
| Hobby | Free | Monthly / Free tier | Basic limits, suitable for personal projects |
| Pro | $20 / month | Monthly | Team features, higher limits |
| Enterprise | Custom | Custom (contact sales) | Custom SLAs, billing and terms |
Your consumer rights in Nigeria
Cancellation rights under Vercel terms
Under Vercel’s stated terms, web (non-App Store) customers have a 14-day cancellation and refund window starting from the date Vercel receives notice of cancellation.
This contractual right applies to customers in Nigeria when you purchased directly from Vercel’s website.
Platform and limitation rules
If you bought through Apple App Store or Google Play your rights and refund process are governed by those platforms, not Vercel’s direct-purchase rules.
Digital content delivered immediately after your explicit consent may be non-refundable once processing begins.
Practical advice for Nigerian consumers
Keep supporting documents: invoices, payment receipts, subscription IDs, and screenshots of cancellation-confirmation to support any dispute.
If a refund is delayed or denied, consider contacting your card issuer or local consumer protection agencies for assistance after exhausting platform and Vercel support channels.
Customer experiences
Positive feedback
Some users praise Vercel for ease of deployment and that sites which previously failed to deploy elsewhere worked on Vercel.
Example: a Trustpilot reviewer (Maiky-DE) reported successful deployment where other services caused errors.
Common complaints
There are reports of account suspension without clear explanation, which can block access to resources and make cancellation or downgrade difficult.
Several reviewers reported slow or no customer support following billing problems, causing frustration and delays in resolving payment issues.
Takeaways
Many users find the platform technically strong, while some experience support and billing responsiveness issues. Document all interactions to strengthen any disputes.
For billing or suspension problems, act quickly: capture screenshots, request confirmations, and escalate via official support channels.
Documentation checklist
- Account email and user name associated with Vercel.
- Subscription ID or invoice number (from dashboard or billing email).
- Date of purchase and date you submitted cancellation notice.
- Payment proof (card statement, receipt, or transaction ID).
- Any communication with Vercel support, Apple, or Google (screenshots or ticket IDs).
- Evidence of explicit consent if digital delivery began (to identify non-refundable cases).
Common mistakes
Choosing the wrong cancellation route
A common error is cancelling through Vercel when the purchase was made via Apple or Google. App Store and Play Store purchases must be cancelled through those stores.
Always confirm where the charge originated (card statement or receipt) before cancelling.
Missing proof and timing out
Waiting too long to request a refund or failing to keep receipts reduces your chance of a successful refund within the 14-day window.
Also, consenting to immediate digital delivery waives the right to a refund for that content - document any consent you give.
Not following up with support
Not opening a support ticket or not providing required documentation can delay or prevent a refund. Keep ticket IDs and escalate if you receive no response.
For platform purchases, don’t assume Vercel can process an App Store/Play refund - follow the platform process first.
Comparative recap
Quick comparison
| Purchase channel | How to cancel | Refund window | Notes |
|---|---|---|---|
| Web (direct) | Cancel in Vercel dashboard → Billing; contact Vercel support for refund. | 14 days from notice | Vercel refunds within 14 days; digital content exception applies. |
| Apple App Store | Cancel via Apple ID / App Store; request refund through Apple. | Subject to Apple policies | Apple controls refunds and cancellations, not Vercel. |
| Google Play | Cancel in Google Play Store; follow Google refund process. | Vercel may request Google to refund within 14 days of cancellation notice | Refunds are governed by Google Play rules; Vercel can assist where applicable. |
Recommendation
Identify the purchase channel first, then follow the channel-specific cancellation steps. Keep documentation and contact support promptly if an issue arises.
After cancelling
Next steps
Save cancellation confirmations and check your next card statement to ensure billing has stopped. Export any project data you need before downgrades fully apply.
If you are due a refund, note that processing may take up to the stated 14-day period for web purchases; platform refunds follow Apple/Google timing.
Support links
- Vercel billing & contact: https://vercel.com/contact
- Vercel dashboard: https://vercel.com/dashboard
- Apple Report a Problem: https://reportaproblem.apple.com/
- Google Play help (refunds & subscriptions): Google Play refunds
- Vercel documentation: https://vercel.com/docs
Address
Main address
Vercel Inc., 440 N Barranca Avenue #4133, Covina, CA 91723, United States.
Notes
This address is cited as the main address in Vercel’s legal documents such as the Data Processing Agreement. For support and billing matters use the online portals linked above.
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FAQ
Aviso importante sobre os limites do serviço
Num espírito de transparência e prevenção, é essencial relembrar os limites inerentes a qualquer serviço de envio desmaterializado, mesmo quando é datado, rastreado e certificado. As garantias incidem sobre o envio e a prova técnica, mas nunca sobre o comportamento, a diligência ou as decisões do destinatário.
Atenção, Postclic não pode:
- garantir que o destinatário receba, abra ou tome conhecimento do seu correio eletrónico.
- garantir que o destinatário trate, aceite ou execute o seu pedido.
- garantir a exatidão ou a integralidade do conteúdo redigido pelo utilizador.
- garantir a validade de um endereço errado ou não atualizado.
- impedir uma contestação do destinatário sobre o alcance jurídico do correio.