Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Vimeo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Vimeo: Easy Method
What is Vimeo
Overview
Vimeo is a video hosting and streaming platform focused on creators, professionals, and businesses. It offers paid plans with higher upload limits, advanced privacy controls, and professional tools.
Key features
Features include ad-free playback, 4K support on some plans, privacy settings, and collaboration tools for teams. Plans vary by upload limits and professional features.
How to cancel Vimeo
Cancel if you subscribed on the web
- Sign in at vimeo.com.
- Go to Billing → Membership plan → Cancel subscription.
- Follow on-screen prompts to confirm; you will retain access until the end of your billing cycle.
- Reference: Cancel my subscription.
Cancel if you subscribed via mobile (iOS/Android)
- Subscriptions purchased through Apple App Store must be cancelled in your Apple account subscriptions; you cannot cancel from Vimeo's website.
- Subscriptions purchased through Google Play must be cancelled in Google Play subscriptions; you cannot cancel from Vimeo's website.
- See the mobile FAQ: Managing mobile in-app subscriptions.
Contacting Vimeo support
- If you need help with a web purchase or refund request, contact Vimeo support via the Help Center or account support options.
- Keep records of cancellation steps and confirmations for any follow-up.
What happens when you cancel
Access after cancellation
When you cancel a web subscription, access to paid features continues until the end of the current billing period. You will not be charged after that period ends.
Billing and renewals
Auto-renewal is stopped on cancellation for web purchases. For in-app purchases, stopping auto-renew requires cancelling through Apple or Google Play.
Account and data
Cancelling a subscription does not delete your Vimeo account or remove uploaded videos by default.
If you wish to delete your account, separate account-deletion steps are required and any in-app subscriptions must still be cancelled through the app store used to buy them.
Will I get a refund?
Refunds for web purchases
- Monthly plans bought directly on Vimeo: refundable within 3 days of purchase, subject to Vimeo's policy and local law.
- Annual plans bought on Vimeo: refundable within 14 days of purchase, or longer if required by local law.
- Refunds for web purchases must be requested from Vimeo support; refunds are not automatic.
Refunds for in-app purchases
- In-app purchases via Apple App Store are handled by Apple; request refunds through Apple Support.
- Google Play purchases may be refunded via Google Play support or via Vimeo support in certain cases; Vimeo's direct refund policy does not automatically apply to Google Play or Apple purchases.
How to request a refund
- For web purchases: open a support request with Vimeo and include order details and reason for refund.
- For App Store purchases: use Apple's report-a-problem or Apple Support.
- For Google Play purchases: use Google Play refund procedures or contact Vimeo if advised.
Vimeo plans and pricing
Plans table
| Plan | Price (EUR) | Period | Key features |
|---|---|---|---|
| Vimeo Plus Monthly | €2.58 | Monthly | 5 GB/week upload, ad-free 4K playback |
| Vimeo Plus Annual | €17.94 | Annual | Same as Plus, billed annually |
| Vimeo Pro Monthly | €6.54 | Monthly | Professional tools, higher limits |
| Vimeo Starter Monthly | €17.94 | Monthly | Entry-level business plan |
| Vimeo Starter Annual | €137.94 | Annual | Starter plan billed annually |
| Vimeo Standard Monthly | €41.94 | Monthly | Advanced features beyond Starter |
| Vimeo Standard Annual | €299.94 | Annual | Standard plan billed annually |
| Vimeo Advanced Monthly | €119.94 | Monthly | Full feature set for teams |
| Vimeo Advanced Annual | €899.40 | Annual | Advanced plan billed annually |
Pricing notes
Prices above are listed in euros as provided. Actual billed amounts may vary with currency conversion and exchange rates at time of payment.
Note: conversion guidance used an approximate mid-market rate; your bank or payment provider may apply different rates and fees.
Your consumer rights in Nigeria
Rights overview
Users in Nigeria are covered by Vimeo's stated refund policy for web purchases: 3 days for monthly plans and 14 days for annual plans, or longer where local law requires.
In-app purchases are governed by Apple or Google Play policies and follow those platforms' refund procedures in Nigeria.
How to escalate issues
- Document all cancellation attempts, confirmation messages, and receipts.
- If Vimeo or an app store does not resolve a refund or billing dispute, escalate to local consumer protection authorities in Nigeria with your documented evidence.
- Consider contacting your payment provider to dispute an unauthorized charge if other routes fail.
Customer experiences
Positive experiences
- Many users praise Vimeo for reliability, fast uploads, and flexible video settings.
- Long-time users often highlight Vimeo as a dependable platform for professional video hosting.
Negative experiences
- Common complaints include perceived high pricing and slow or unresponsive customer service.
- There are reports of difficulties cancelling in-app subscriptions, unwanted auto-renew charges, and delays in receiving refunds.
Documentation checklist
Essential account details
- Vimeo account email and username.
- Order number or invoice reference from your purchase.
Proof and communication
- Payment receipts, bank or card statements showing the charge.
- Screenshots of cancellation confirmations, subscription pages, and any error messages.
- Copies of messages exchanged with Vimeo, Apple, or Google support including dates and reference numbers.
Common mistakes
Assuming deleting the app cancels subscription
Some users delete the Vimeo app expecting subscriptions to stop. Deleting the app does not cancel Apple or Google in-app subscriptions.
You must cancel in the account (Apple/Google) that billed the subscription to stop renewals.
Cancelling the wrong place or not saving confirmation
Users sometimes try to cancel on vimeo.com when the subscription was bought through the App Store or Google Play.
Always confirm the purchase channel and save cancellation confirmations; without them you may face billing disputes.
Missing refund windows
Waiting too long to request a refund is a common error. Web refunds are strictly limited (3 days for monthly, 14 days for annual) unless local law provides more time.
Act promptly and provide proof when requesting refunds to improve chances of success.
Comparative recap
Quick comparison table
| Feature | Web (vimeo.com) | Apple App Store (iOS) | Google Play (Android) |
|---|---|---|---|
| How to cancel | Cancel in Billing → Membership plan on vimeo.com | Cancel via Apple account subscriptions | Cancel via Google Play subscriptions |
| Refund window | Monthly: 3 days; Annual: 14 days (request via Vimeo) | Managed by Apple; request via Apple Support | Managed by Google Play; may request via Google Play or Vimeo as advised |
| Access after cancellation | Access until end of paid billing cycle | Access typically until end of billing cycle per Apple rules | Access typically until end of billing cycle per Google rules |
| Support/notes | Contact Vimeo support for web purchases and refunds | Contact Apple for App Store billing and refunds | Contact Google Play for Play billing; Vimeo may assist in some cases |
Takeaway
Cancel on the same platform you used to subscribe to avoid billing issues and to ensure any refunds are processed correctly.
Keep documentation and act promptly within refund windows to protect your rights.
After cancelling
What to check
- Confirm you have a cancellation confirmation or email and save it.
- Monitor your bank or card statement to ensure no further charges are taken.
- If you expect a refund, note Vimeo's refund request requirement and timing.
Useful links
- Vimeo - Cancel my subscription
- Vimeo - Managing mobile in-app subscriptions
- Vimeo - Legal and refund policy
- Apple - Manage subscriptions
- Google Play - Cancel or change a subscription
Address
Vimeo headquarters
For postal correspondence or formal letters, use the Vimeo address on record.
Postal correspondence address
330 West 34th Street, 5th Floor, New York, New York 10001, United States
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.