Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the X-Vpn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel X VPN: Easy Method
What is X-Vpn
Service overview
X-Vpn is a commercial virtual private network (VPN) service that provides encrypted connections for browsing, streaming, and accessing geo-restricted content.
The app is available on multiple platforms and is sold directly and through app stores such as Apple App Store and Google Play.
Main uses
Users typically use X-Vpn to improve privacy online, bypass regional restrictions, and protect data on public Wi‑Fi networks.
Using a VPN does not legalize illegal activities; local laws still apply.
How to cancel X-Vpn
Cancel if purchased via Apple App Store
- Open Settings on your iPhone/iPad, tap your name, then Subscriptions.
- Find X‑VPN in the list and tap Cancel Subscription to stop auto‑renewal.
- Cancellation prevents future charges; service remains active until the billing period ends.
- More details: X‑VPN cancellation guide.
Cancel if purchased via Google Play
- Open the Google Play Store app, tap your profile, then Payments & subscriptions > Subscriptions.
- Select X‑VPN and choose Cancel subscription to stop auto‑renewal.
- Service continues until the current billing period ends after cancellation.
- More details: X‑VPN cancellation guide.
Cancel via other stores (Microsoft, Mac Store, Apple TV, Amazon, Huawei)
- Follow the cancellation or subscription management process in the store where you bought the subscription.
- X‑VPN lists platform instructions on its support pages; follow the relevant store’s steps to cancel.
- Link: X‑VPN cancellation guide.
Cancel if purchased directly from X‑VPN website
- Log in to your X‑VPN account on their website and use account/subscription settings to cancel.
- If you prefer, contact X‑VPN support to request cancellation and follow their instructions.
- To end service immediately you will need to request a refund (see refund section).
What happens when you cancel
Access and service period
Cancelling a subscription stops automatic renewal but does not immediately terminate service in most cases.
You will retain access until the end of your current paid billing period.
Billing and renewals
No further recurring charges will be taken after successful cancellation of auto‑renewal.
If you need the subscription ended sooner, request a refund - cancellation alone usually does not stop access mid‑period.
Account data and settings
Your account, settings, and any stored preferences typically remain accessible until the subscription ends.
Data retention and handling are subject to X‑VPN’s privacy policy and the store’s policies where you purchased.
Will I get a refund?
Refunds for website purchases
- Payments made directly via X‑VPN website (credit card, PayPal, Paymentwall) are covered by a 30‑day money‑back guarantee.
- To request a refund for direct purchases, follow X‑VPN’s refund procedure on their help pages.
- Guide: Request a refund.
In‑app store purchases and exceptions
- In‑app purchases (Apple, Google Play, Huawei, Amazon, Samsung) must use the store’s refund mechanism; X‑VPN cannot directly process these refunds.
- Google Play: refunds can be requested directly within 48 hours; after 48 hours contact X‑VPN support to assist with a request to Google.
- Huawei: X‑VPN will send a refund confirmation email within 24 working hours to support a refund via Huawei customer service.
- Cryptocurrency payments and phone credit purchases are non‑refundable.
X-Vpn plans and pricing
Available plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Plan For Mobile & PC | €1.18 | Monthly | Mobile & PC access |
| Monthly For All Platforms | €1.18 | Monthly | All devices |
| Promo Monthly Plan For Mobile | €0.76 | Monthly | Mobile (promo) |
| Yearly Plan For Mobile Devices | €5.90 | Annual | Mobile devices |
| X‑VPN Yearly Premium For All | €7.01 | Annual | All platforms |
Pricing note
Prices are shown in Euros; actual charges in NGN or local currency may vary due to App Store pricing tiers, VAT, and exchange rates.
Approximate conversion data was used for reference; check the purchase screen in your store for the final price.
Your consumer rights in Nigeria
Legal status and consumer protection
VPN services are legal in Nigeria, but their use does not exempt users from Nigerian laws like the Cybercrimes Act.
Consumers are protected by local consumer protection principles and may seek redress for unfair practices.
How to escalate a complaint
- First, contact X‑VPN support and the store where you bought the subscription with your documentation.
- If unresolved, raise a complaint with the Nigerian Consumer Protection Council or relevant ombudsman channels.
- For suspected fraud or criminal misuse, contact law enforcement as appropriate under the Cybercrimes Act.
Customer experiences
Positive feedback
- Some users report fast, smooth performance and helpful customer service with quick replies on Trustpilot.
- Reports indicate X‑VPN can help bypass certain geo‑restrictions effectively for streaming and site access.
Negative feedback
- Common complaints include slow or unhelpful support, difficulties cancelling subscriptions, and delayed refunds.
- Technical issues such as intermittent connections and dependency on free servers were also reported by multiple users.
Documentation checklist
Essential documents to prepare
- Purchase receipt or invoice showing order ID, date, and amount.
- Email address used for the X‑VPN account and any transaction reference numbers.
- Store transaction ID for App Store/Google Play/Huawei/Amazon purchases.
Helpful supporting items
- Screenshots of subscriptions page, payment confirmations, or cancellation attempts.
- Device and platform information, and a clear description of the issue or reason for refund.
- Any correspondence with X‑VPN support (timestamps and chat transcripts if available).
Common mistakes
Not cancelling in the right place
A frequent error is attempting to cancel via X‑VPN but having purchased through Apple or Google Play.
If you bought through a store, cancel there; otherwise the app vendor cannot stop the store’s auto‑renewal.
Expecting immediate service termination without refund
Cancelling often only prevents renewal; many users expect the service to stop immediately without requesting a refund.
If you want access ended right away, submit a refund request and include purchase documentation.
Comparative recap
Channel comparison
| Channel | How to cancel | Refund possible? | Service stops immediately? |
|---|---|---|---|
| Direct (X‑VPN website) | Cancel in account settings or contact support | Yes - 30‑day money‑back guarantee | No, unless refund is approved |
| Apple App Store | Cancel via Apple ID Subscriptions in device Settings | Handle via Apple refund process | No - access remains until period end |
| Google Play | Cancel via Google Play > Subscriptions | Refund via Google Play (within 48 hours easier) | No - access remains until period end |
| Other stores (Microsoft/Mac/Amazon/Huawei) | Follow each store’s subscription management | Use the store’s refund process; X‑VPN can assist for some cases | No - access remains until period end |
| Cryptocurrency | Cancel subscription in your account (if applicable) and contact support | No - crypto payments are non‑refundable | No - access remains until period end |
| Phone credit | Manage via the vendor/store used to purchase | No - phone credit purchases are non‑refundable | No - access remains until period end |
Key takeaways
Always confirm where you purchased the subscription before attempting cancellation or requesting a refund.
Keep receipts and transaction IDs to speed up refund requests or disputes.
After cancelling
Check your account and billing
Verify you received confirmation of cancellation from the store or X‑VPN support.
Monitor your bank or card statement and app store purchase history for any unexpected charges.
Useful links and next steps
- How to cancel: https://xvpn.io/help-center/how-to-cancel-a-vpn-subscription
- How to request a refund: https://xvpn.io/help-center/how-to-request-a-refund
- Trustpilot reviews for user experiences: Trustpilot - X‑VPN
Address
Official correspondence address
Free Connected Limited
Room 3, 27/F., Ho King Commercial Centre, No. 2‑16 Fa Yuen Street, Kowloon
Using the address
There is no Nigeria‑specific postal address listed; use the Hong Kong address for formal postal correspondence if required.
For faster resolution, prefer email or the support forms linked on X‑VPN’s help pages before sending postal mail.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.