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I hereby notify you of my decision to terminate the contract relating to the Dashpass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel DashPass: Complete Guide
What is DashPass
Definition
DashPass is DoorDash’s paid membership that offers benefits such as reduced delivery fees and special promotions on eligible orders. It is tied to a DoorDash account and renews as a recurring subscription when active.
Availability
DashPass is offered in markets where DoorDash operates and through platform stores (App Store / Google Play) where applicable. DashPass is not available in Nigeria; there is no regional pricing for Nigeria.
How to cancel DashPass
Cancel via DoorDash mobile app
- Open the DoorDash app and go to Account / Profile.
- Tap Manage DashPass, select Cancel Membership or End Subscription, then confirm.
- Benefits usually remain until the end of your current billing cycle.
Cancel via website, app stores, or support
- Website: Log in at DoorDash website → Menu / Account → Manage DashPass → Cancel Membership → Confirm.
- iPhone (App Store): Settings → Apple ID → Subscriptions → find DashPass/DoorDash → Cancel Subscription → confirm.
- Android (Google Play): Open Google Play → Profile → Payments & Subscriptions → Subscriptions → select DashPass/DoorDash → Cancel.
- Customer support: Call +1-855-973-1040 or email help@doordash.com to request cancellation.
- Source examples: makeuseof.com, explaincharges.com.
What happens when you cancel
Access to benefits
When you cancel, your DashPass benefits typically continue until the end of the current paid billing cycle. You retain access to benefits during that period.
Renewal and data
Cancellation stops future renewals but does not necessarily remove account data. Your DoorDash account and order history remain available unless you request account deletion separately.
Will I get a refund?
General refund policy
DoorDash states it is not obligated to issue refunds or credits and generally does not provide prorated refunds for unused days after cancellation.
Exceptions and discretion
- A full refund may be granted at DoorDash’s discretion if cancellation occurs within 48 hours of purchase and no orders were placed in that window.
- Refunds may be offered in exceptional cases such as accidental or duplicate charges, subject to support review.
- See example guidance: makeuseof.com, christophegaron.com.
DashPass plans and pricing
Overview
Official DashPass pricing varies by market where the service is offered. Local pricing and plans depend on DoorDash’s regional rollout.
Note for Nigeria
DashPass is not available in Nigeria, so no local pricing is published.
| Plan | Price | Availability | Notes |
|---|---|---|---|
| DashPass | Varies | Not available in Nigeria | DashPass pricing is region-specific; no Nigerian pricing exists. |
Your consumer rights in Nigeria
Right to cancel and stop billing
You have the right to cancel recurring subscriptions using the available platform methods (app, website, App Store, Google Play) to stop future billing. Retain confirmation of cancellation for your records.
Escalation and dispute options
If billing continues or you face unauthorized charges, you may contact DoorDash support, your bank to dispute charges, or pursue an official complaint.
For formal consumer protection, you can contact the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria for guidance and complaint filing.
Customer experiences
Common negative experiences
- Users report difficulty finding or activating the “Cancel Membership” option on app or web, sometimes despite ongoing charges.
- Complaints include continuing charges after cancellation which required multiple support contacts or bank intervention.
- Some users claim unauthorized DashPass charges or subscriptions not visible in their account.
Positive or neutral points
Where cancellations work as documented, users retain benefits until the end of the billing cycle and can stop future billing via the documented methods.
Resolution often requires persistence: keep records and follow up with support or your payment provider when needed.
Documentation checklist
What to save before and after cancelling
- Save screenshots of the Manage DashPass page showing membership status and cancellation option.
- Keep confirmation emails or screenshots that show cancellation confirmation and the date it was processed.
- Retain receipts or bank statements that show the subscription charge(s).
- Record any support case numbers, email replies, or call logs if you contact DoorDash support.
When to escalate
- If charges continue after cancellation, contact DoorDash support with your documentation first.
- If unresolved, contact your bank/card issuer to dispute charges using your documentation.
- Consider filing a complaint with the FCCPC if you believe local consumer protection is required.
Common mistakes
Not checking the correct subscription location
Many users attempt cancellation in the DoorDash app but their subscription is managed through Apple or Google. This leads to continued charges if cancelled in the wrong place.
Example: An iPhone user must cancel via Apple ID Subscriptions instead of only in the app.
Assuming cancellation is immediate
Users sometimes expect immediate loss of benefits; however DashPass typically remains active until the end of the paid period. Mistaking this for continued billing can cause confusion.
Also, failing to keep cancellation confirmations makes disputes harder to resolve.
Comparative recap
Summary table
| Method | How to cancel | Refund likelihood | Benefit retention |
|---|---|---|---|
| DoorDash mobile app | Account/Profile → Manage DashPass → Cancel → Confirm | Low (no guaranteed refunds) | Yes - until end of billing cycle |
| DoorDash website | Log in → Menu/Account → Manage DashPass → Cancel → Confirm | Low (exceptions within 48 hours possible) | Yes - until end of paid period |
| App Store / Google Play | Cancel via Apple ID Subscriptions or Google Play Subscriptions | Depends on platform store policies | Yes - subject to the store’s billing cycle |
| Customer support | Call +1-855-973-1040 or email help@doordash.com | Case-by-case, may grant refunds for errors | Yes - typically until billing cycle end |
After cancelling
Immediate steps
Keep cancellation confirmation and monitor your bank or card statements for any future charges. Save screenshots of the cancellation screen and any email confirmations.
Where to get help
- DoorDash help and account pages on the DoorDash site and app.
- Support contacts: Call +1-855-973-1040 or email help@doordash.com.
- Guides with step-by-step examples: makeuseof.com, explaincharges.com.
- For consumer protection in Nigeria: Federal Competition and Consumer Protection Commission (FCCPC).
Address
Primary corporate address
For registered mail or formal notices, use the company corporate address cited in public records:
DoorDash, Inc., 303 2nd St, Suite 800, CA 94107 San Francisco.
Notes on other addresses
Some third‑party templates list alternate addresses (e.g., Fort Lauderdale). These may not be official. When in doubt, use the San Francisco address above and confirm via DoorDash official channels.