Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Goodfood service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Goodfood: Step-by-Step Guide
What is Goodfood
Overview
Goodfood is a meal-kit and prepared-food subscription service operated by Goodfood Market Corp., offering recurring deliveries of recipes and ingredients.
Subscribers typically sign up for a weekly plan and receive boxes on scheduled delivery days.
Availability in Nigeria
There is limited public information about Goodfood's specific operations or pricing for Nigeria.
Verified reports relate mainly to subscription and cancellation experiences rather than formal Nigeria service terms.
How to cancel Goodfood
Primary method
- There is no visible online "cancel" button; cancellation requires contacting Goodfood customer support.
- Use email or live chat to request a cancellation; phone or repeated contact may be needed in some cases.
Step-by-step cancellation steps
- Find your order number and account details before contacting support.
- Email or open a live chat and state that you want to cancel your subscription; ask for a confirmation reference.
- Confirm the cut-off date for your next scheduled delivery during the contact.
- Save all correspondence (screenshots, emails, chat transcripts) until cancellation is confirmed and any refunds are resolved.
Deadline rules
You must notify Goodfood before a specified internal deadline tied to your delivery day to avoid being charged for the upcoming box.
Example reported deadlines: notify before Wednesday midnight for Mon/Tue/Wed/Sun deliveries, or before Saturday midnight for Thu/Fri/Sat deliveries.
What happens when you cancel
Access and upcoming deliveries
Cancelling should stop future recurring deliveries once processed before the service deadline.
If cancellation is made after the internal cut-off, you may still be charged and receive the next scheduled box.
Account and data
Your account typically remains active until cancellation is confirmed and you should retain access to order history and receipts.
Request clarification from support about account closure and how long your data will be retained.
Will I get a refund?
General policy
Goodfood does not advertise a statutory "14-day" cooling-off right or an automatic refund entitlement for subscriptions.
Refunds are not clearly stated on official pages and appear to be handled case-by-case through customer service.
Exceptions and steps to request a refund
- If you believe you were charged incorrectly, contact customer service with order details and request a refund.
- Provide supporting evidence (screenshots, timestamps, bank statements) and ask for an explicit refund decision in writing.
- Some users report refunds were issued after persistent contact; outcomes vary by case.
Goodfood plans and pricing
Plan types
Public information on plan structure for Nigeria is limited; typical meal-kit services offer weekly plans with variable recipe choices and serving sizes.
Confirm plan details with Goodfood support before subscribing if service is offered locally.
Pricing notes
No verified public pricing for Goodfood in Nigeria in EUR for 2024/2025 was found.
Available references list USD or Canada-specific rates; Nigeria-specific prices were not located.
| Plan | Price (EUR, 2024/2025) | Notes |
|---|---|---|
| Meal-kit plans | Varies | No public Nigeria pricing available |
| Delivery / Shipping | Varies | Depends on location and schedule |
Your consumer rights in Nigeria
Cooling-off and refund rights
There is no evidence that Goodfood offers an automatic 14-day cooling-off period in Nigeria or Canada for its subscription service.
Refunds appear discretionary and must be pursued directly with customer service.
Complaint routes and next steps
- Keep all records of orders and communications for any dispute.
- You can contact your card issuer to request a chargeback if you were billed incorrectly and Goodfood cannot resolve the issue.
- For unresolved consumer complaints, consider filing with the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria: https://fccpc.gov.ng.
Customer experiences
Positive reports
Some customers report success: cancellations processed after contacting support, and refunds issued following follow-up.
These positive outcomes were often the result of persistent contact and providing documentation.
Negative reports
Many users report difficulty cancelling due to no clear cancel button and convoluted chatbot flows.
There are repeated accounts of continued charges, unexpected deliveries after unsubscribing, and follow-up calls interpreted as harassment.
Documentation checklist
Essential order information
- Order number and delivery date(s).
- Account email and full name used to register.
Evidence to collect
- Screenshots of account pages showing subscription status.
- Copies of emails, chat transcripts, and dates/times of contact with support.
- Bank or card statements showing disputed charges.
Common mistakes
Missing the cut-off deadline
A common error is assuming cancellation can be processed at any time; many charges occur because the subscriber missed the service's internal deadline.
Always confirm the exact cut-off for your delivery day when attempting to cancel.
Relying solely on chatbots or one message
Users often rely on automated chatbot flows that do not complete cancellation; follow up with email or live chat and request written confirmation.
Keep records of every interaction and escalate if you do not receive a clear confirmation.
Comparative recap
Quick comparison
The table below compares Goodfood's reported practices against a typical best-practice subscription service.
Use this to set expectations when contacting support.
| Feature | Goodfood (reported) | Typical best practice |
|---|---|---|
| Cancellation method | Support contact only (email / live chat) | Online account cancel + email confirmation |
| Refund clarity | Unclear; discretionary | Clear published refund policy |
| Deadline rules | Must notify before delivery-day cut-off | Clear cutoff displayed in account and notifications |
| Ease of cancellation | Reportedly difficult or inconsistent | Straightforward online cancellation |
Interpretation
Goodfood may process cancellations and refunds, but many customers report friction and the need for persistent follow-up.
Compare this behavior to services that provide transparent online cancellation and clearly published refund terms.
After cancelling
Confirmation and follow-up
Wait for a written confirmation of cancellation and record any reference number provided by support.
If you are charged after cancellation, contact support immediately and provide documentation; consider a chargeback if unresolved.
Useful links
- Goodfood official site - check support/contact pages for the most current channels.
- Federal Competition and Consumer Protection Commission (FCCPC) - for consumer complaints in Nigeria.
Address
Corporate address
Goodfood Market Corp.
4600 rue Hickmore, Montréal, Québec H4T 1K2, Canada
Registry and notes
This address is listed in Goodfood’s Terms of Use and business directories.
If you need to escalate a corporate-level issue, include full documentation and dates when contacting regulatory bodies or your card issuer.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.