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Cancellation service #1 in Nigeria
Cancel SimplyCook: Easy Method
What is SimplyCook
Overview
SimplyCook is a meal-kit and recipe box service that provides flavour pots, recipe inspiration, and ingredients designed to simplify home cooking.
The service operates subscriptions and occasional one-off orders, with digital account management and app-store subscription options.
Service offered
SimplyCook supplies recipe cards and non-perishable flavour ingredients; customers provide fresh ingredients at home according to recipes.
Delivery schedules, subscription management and customer support are available via the website, email and app-store platforms.
How to cancel SimplyCook
Cancel via the website
- Log into your account on SimplyCook’s website.
- Go to "My Account" → "My Details" and follow the cancellation option there.
- If you prefer, email [email protected] or [email protected] requesting cancellation; include your account email and order details.
- To stop an upcoming delivery, notify SimplyCook before midnight 4 days prior to that delivery date (this notice period is stated in UK terms).
Cancel via mobile app stores
- iOS (App Store): If you subscribed through Apple, cancel in your Apple ID settings by turning off auto‑renewal; Apple processes refunds for App Store purchases.
- Android (Google Play): If you subscribed through Google Play, open the Play Store → Subscriptions or use the app’s "Manage subscription" link to cancel; Google handles refunds for Play purchases.
- Follow the platform-specific help pages for step-by-step guidance: App Store / Google Play cancellation guide.
What happens when you cancel
Subscription access and renewals
After cancellation your future automatic renewals stop according to the platform or account settings used to subscribe.
Access to any digital content or future deliveries stops at the end of the current paid period unless stated otherwise.
Data and account handling
SimplyCook will retain account information as required by its privacy policy and for transaction records.
If you want personal data deleted, request this through customer support and check the company’s privacy policy for details and timelines.
Will I get a refund?
General refund policy
SimplyCook treats perishable and food-kit products as excluded from a 14‑day 'right to change your mind' under its terms because they are perishable.
Refunds and exchanges are handled according to the company’s terms and the channel you used to buy the subscription or boxes.
Exceptions and time limits
- Defective or misdescribed products: contact SimplyCook within 3 days of delivery with photo evidence; you may receive an exchange or full refund.
- Missing/damaged/unarrived boxes (UK terms): a full refund may be offered; refunds can be requested within 30 days by returning unopened product (customer pays return postage where applicable).
- Refunds agreed by SimplyCook are typically processed within 14 days of agreement or after evidence is provided.
SimplyCook plans and pricing
Available plans
Public pricing specific to Nigeria was not found in the available sources.
Below is a placeholder summary; check your account or the site for the exact plan and price applicable to you.
| Plan name | Price | Billing frequency | Notes |
|---|---|---|---|
| Plan A | Varies | Varies | Check your account or local store listing for exact pricing |
| Plan B | Varies | Varies | App-store subscriptions billed through Apple/Google may show local prices |
| One-off boxes | Varies | Single purchase | Availability and price may differ by country |
Your consumer rights in Nigeria
General consumer protections
Nigerian consumers are protected by general consumer protection principles, including rights to not receive defective or misdescribed goods.
When goods are faulty or not as described, you can seek repair, replacement or refund under applicable consumer protection rules.
How to escalate locally
- Contact SimplyCook first and provide clear evidence (photos, order number, delivery details).
- If unresolved, consider contacting the Federal Competition and Consumer Protection Commission (FCCPC) or local consumer advice services for guidance.
- For App Store or Google Play purchases, raise a refund claim through Apple or Google as they handle those transactions.
Customer experiences
Positive feedback
Many users praise convenience, tasty and varied recipes, and easy-to-follow instructions.
Reviewers often highlight helpful customer service and flexibility to pause or adjust subscriptions.
Negative feedback
Some customers report difficulty locating the cancellation option in the account area, leading to accidental postponements rather than cancellation.
There are reports of confusion over free trials that convert to paid subscriptions if not cancelled in time; reviewers described this as hidden in small print.
Documentation checklist
What to prepare before contacting support
- Account email and username used for the SimplyCook account.
- Order number(s) or subscription ID relating to the delivery you want to cancel.
- Delivery date and tracking details, if available.
Evidence for refunds or disputes
- Photos of damaged, spoiled or misdescribed items.
- Proof of payment (bank or card statement) showing the charge.
- Any correspondence with customer support and timestamps.
Common mistakes
Difficulty finding cancellation
Many customers cannot immediately see the cancellation option and instead postpone deliveries repeatedly.
Check "My Account" → "My Details" carefully, or email support if the web option is not obvious.
Subscription channel confusion
If you signed up via the App Store or Google Play, cancelling on the website will not stop billing; you must cancel through Apple or Google.
Similarly, requests for refunds for app-store purchases must be made to Apple or Google, not directly to SimplyCook in many cases.
Comparative recap
Cancellation channels at a glance
The table below summarises methods, refund handling and notice requirements for quick comparison.
| Method | How to cancel | Who handles refunds | Notice / timing |
|---|---|---|---|
| Web account or email | My Account → My Details or email [email protected] / [email protected] | SimplyCook (company policy) | Notify before midnight 4 days prior to upcoming delivery (UK terms); otherwise varies |
| Apple App Store (iOS) | Cancel in Apple ID settings (turn off auto‑renewal) | Apple handles refunds for App Store purchases | Follow Apple billing cycle; act before next renewal |
| Google Play (Android) | Cancel via Play Store → Subscriptions or app "Manage subscription" | Google handles refunds for Play purchases | Follow Google billing cycle; act before next renewal |
After cancelling
Follow-up steps
- Keep confirmation emails or screenshots of cancellation for your records.
- Monitor your bank or card statement to ensure future charges stop.
Helpful links
- SimplyCook terms and conditions
- SimplyCook UK terms (delivery/refund information)
- How to cancel via App Store or Google Play
- Customer reviews and experiences (Trustpilot)
Address
Postal correspondence
SimplyCook Ltd
Leonard Street 100 - 106, 1st Floor
City and country
EC2A 4RH London
United Kingdom
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Written by Halima Sani
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.