Cancel GROVE COLLABORATIVE online
Cancellation service #1 in Australia
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Grove Collaborative service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Grove Collaborative: Easy Method
What is Grove Collaborative
Overview
Grove Collaborative is an online retailer focused on household and personal care products, offering product subscriptions (auto-shipments) and a VIP membership program.
Customers order products online and may enroll in recurring shipments and a paid VIP (Green Rewards) membership for perks.
How it operates
Subscriptions are managed through your online account where you can edit, skip, or cancel scheduled shipments.
VIP membership is a separate service with its own cancellation and refund rules governed by Grove's VIP FAQs.
How to cancel Grove Collaborative
Cancelling product subscriptions (auto-shipments)
- Sign in to your Grove account and go to Account Settings.
- Scroll to "Product Subscriptions" in your account interface.
- Click "Cancel All Product Subscriptions" and confirm the cancellation.
- Confirm that future automatic shipments are no longer scheduled.
Cancelling VIP membership and contacting support
- Cancel VIP membership via Account Settings or by contacting Grove Customer Happiness.
- If you cancel within 30 days and you did not use VIP perks, you may receive a full refund.
- If you cancel after 30 days or after using perks, no refund is issued but benefits remain until the period ends.
What happens when you cancel
Access and deliveries
Product subscription cancellations stop future automatic shipments; previously shipped items are not returned automatically.
Check upcoming shipments and order history to confirm no further shipments are scheduled.
Account, membership and data
VIP membership cancellation affects billing and perks according to Grove's VIP policy.
Account data (orders, receipts) typically remain in your account for record-keeping per Grove's standard practices.
Will I get a refund?
General refund policy
Grove offers refunds or store credit if a return is requested within 30 days of delivery.
Returns are free and a pre-paid shipping label is provided when eligible returns are initiated within that 30-day window.
Exceptions and method of refund
- Defective, damaged, or incorrect items are refunded to the original payment method.
- For other return reasons, refunds may be issued as store credit rather than returning to the original payment method.
- Grove does not state a separate 14-day statutory cancellation right for Nigeria; their policy specifies a 30-day window.
Grove Collaborative plans and pricing
Subscriptions
Plan details for product subscriptions vary by product and frequency.
Pricing is shown in your account and at checkout; regional pricing for Nigeria is not publicly listed.
VIP membership
VIP (Green Rewards) membership terms are outlined on Grove's site, including refund rules within 30 days.
Specific membership fees and local pricing are not published for Nigeria on the public site.
| Plan / Item | Price or Note |
|---|---|
| Product subscriptions (auto-ship) | Varies |
| VIP (Green Rewards) membership | Varies |
Your consumer rights in Nigeria
Grove's global policy vs local law
Grove's publicly posted policies apply globally and do not specify Nigeria-specific terms, so Nigerian customers are subject to Grove's standard policies.
Grove's policy specifies a 30-day refund/return window and does not mention a 14-day statutory cancellation right for Nigeria.
Nigerian consumer protection
Nigerian consumers should also be aware of local protections under the Federal Competition and Consumer Protection Act (FCCPA).
FCCPA and other local laws may provide additional remedies; consider seeking local advice if Grove's response is unsatisfactory.
Customer experiences
Positive feedback
Some customers report early positive experiences with product quality and convenience of initial orders.
Positive reviews often mention product satisfaction and initial service levels.
Negative feedback
- Many users describe difficulty canceling, with continued charges or shipments after attempts to cancel.
- Customers frequently report slow or unresponsive customer service and problems contacting support.
- Common complaints include missing or incorrect items, delays, and unfulfilled discount incentives.
See external review summaries for more detail: Trustpilot reviews.
Documentation checklist
Before contacting support
- Order number(s) and delivery dates.
- Account email and full name used for the Grove account.
- Screenshot of subscription settings or the "Cancel All Product Subscriptions" confirmation.
For returns or disputes
- Photos of damaged, defective, or incorrect items.
- Proof of delivery and tracking information.
- Record of communications with Grove (emails, chat transcripts if any).
Common mistakes
Assuming one cancellation stops everything
Many customers try to cancel a subscription but forget VIP membership is separate; both must be canceled individually.
Always verify both subscription schedules and VIP status after canceling.
Missing timing and documentation
Waiting beyond the 30-day return window can limit refund options; act promptly if you need a return or refund.
Failing to save confirmation messages or screenshots makes proving cancellations harder if disputes arise.
Comparative recap
Quick feature comparison
The table below summarizes key differences between subscriptions and VIP membership and typical outcomes.
At-a-glance
| Feature | Product subscriptions (auto-ship) | VIP membership (Green Rewards) |
|---|---|---|
| How to cancel | Account Settings → Product Subscriptions → "Cancel All Product Subscriptions" | Account Settings or contact Customer Happiness |
| Refund window | 30 days for returns; shipping label provided | Full refund if canceled within 30 days and no perks used; otherwise no refund |
| Refund method | Defective/damaged: original payment method; others: may be store credit | Refund to payment method if within 30 days and no perks used |
| Common feedback | Mixed: good products but reports of cancellation and order issues | Mixed: clear rules but customers report difficulty and poor support |
After cancelling
Immediate steps
- Save or screenshot cancellation confirmations and any emails from Grove.
- Check upcoming shipments and your payment method for any unexpected charges.
Useful links and follow-up
For subscription cancellation help: How do I cancel my Grove Subscription?
For VIP (Green Rewards) FAQs: Green Rewards FAQs
For returns and shipping: Shipping & Returns
For refund details and privacy-related policies: Privacy & Refund Info
Address
Corporate address
Grove Collaborative, Inc., 1301 Sansome Street, San Francisco, CA 94111, United States.
Notes on international enquiries
No Nigeria-specific postal address was found; use the address above for formal correspondence if needed.
For account actions and customer support, use Grove's online account tools or contact Customer Happiness via the Grove website.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.