Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Home Chef service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Home Chef: Easy Method
What is Home Chef
Overview
Home Chef is a US-based meal kit and food subscription service that delivers pre-portioned ingredients and recipes to subscribers.
The service focuses on ready-to-cook meals, weekly menus, and optional add-ons like proteins and extras delivered to your door.
How it works
Customers pick meals each week, manage their preferences online, and receive deliveries on a weekly cadence for which they are billed.
Subscriptions can be managed via the Home Chef website, iOS App Store subscriptions, Android Google Play subscriptions, or by contacting support.
How to cancel Home Chef
Web (Home Chef site/app)
- Log in to your account on the Home Chef website or app.
- Go to Account > Account Settings.
- Select "Pause My Account" - this functions as the cancellation path - and follow the screens to the cancellation confirmation.
- Cancel or pause before Friday 12 PM CST preceding the week’s delivery to avoid being charged for that delivery.
Mobile app stores and direct contact
- iOS: Open iOS Settings → Apple ID → Subscriptions → select Home Chef → Cancel Subscription. Deleting the app does not cancel the subscription.
- Android: Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → Home Chef → Cancel Subscription.
- Email or phone: Email support@homechef.com or call Home Chef customer support; ensure your request meets the Friday 12 PM CST cutoff.
What happens when you cancel
Access and deliveries
Cancellation (or pausing) stops future meal selections and deliveries after the current processed delivery period.
If a delivery has already been processed before your cancellation time, you will still be charged for that delivery.
Account and data
Your account information typically remains on file unless you request deletion via support or account settings where available.
Order history and billing records are retained for reference and any customer service follow-up.
Will I get a refund?
General refund policy
Home Chef generally does not offer refunds once an order has processed.
Charges for processed deliveries are not typically refunded; cancellations must meet the stated cutoff to avoid charges.
Exceptions and credits
- Missing or incorrect items and some quality issues are typically resolved with account credits rather than cash refunds.
- If you experience damaged or spoiled items, document them with photos and contact support promptly for a credit review.
Home Chef plans and pricing
Available plan information
Publicly available pricing for Home Chef is primarily in USD and there are no Nigeria-specific EUR/Naira prices found.
If you are subscribing from Nigeria, expect pricing to be displayed in USD and subject to international payment methods and exchange rates.
Pricing table
| Plan / Item | Price | Notes |
|---|---|---|
| Meal kits (per serving) | Varies | Pricing shown in USD on Home Chef site; no Nigeria-specific pricing found. |
| Delivery fee | Varies | Depends on delivery area and promotions. |
| Subscription billing | Varies | Billed weekly for selected deliveries; cancellation cutoff applies. |
Your consumer rights in Nigeria
Statutory cooling-off and refunds
There is no explicit 14-day statutory 'cooling-off' period for a food subscription like Home Chef mentioned in public policy for Nigerian consumers.
As a perishable food subscription, typical return and refund rights for non-perishable goods may not apply in the same way.
Contract and cancellation rights
Home Chef’s Terms & Conditions allow cancellation at any time but make clear charges apply for deliveries processed prior to cancellation.
For disputes, Nigerian consumers can seek advice from local consumer protection bodies, though Home Chef is a US-based service.
Customer experiences
Positive feedback
Many customers praise the convenience of pre-portioned ingredients, recipe variety, and quality of meat and proteins.
Several users report responsive customer service resolving issues and prompt issuance of credits for problems.
Negative feedback
Common complaints include missing or incorrect ingredients, late or damaged deliveries, and occasional spoiled items on arrival.
Some users report difficulty canceling or being charged despite pausing the account, and mixed experiences with delivery reliability.
Documentation checklist
What to gather before contacting support
- Account email or username and order number (if applicable).
- Date and time of the delivery or the billing charge you are disputing.
- Photos of missing, incorrect, damaged, or spoiled items.
- Payment method used and any transaction receipts or screenshots.
Submission tips
- Include a clear description of the issue and the resolution you want (credit, replacement, or cancellation).
- Keep copies of emails and chat transcripts for follow-up and proof of cancellation requests.
Common mistakes
Assuming app deletion cancels subscription
Deleting the Home Chef app does not cancel your subscription on iOS or Android. You must cancel via the App Store or Google Play subscriptions.
Always check the subscriptions section of your phone settings to ensure cancellation succeeded.
Missing the cutoff and confusing pause vs cancel
Waiting past the Friday 12 PM CST cutoff results in charges for the next delivery even if you cancel immediately after.
Some users confuse "Pause My Account" with hiding billing; follow through to the confirmation screen and retain evidence of the confirmation.
Comparative recap
Channels compared
The table below summarizes the main cancellation channels and important notes for each.
Summary table
| Channel | How to cancel | Key notes |
|---|---|---|
| Web (Home Chef site/app) | Account → Account Settings → "Pause My Account" → complete cancellation confirmation. | Must cancel before Friday 12 PM CST to avoid next delivery charge. |
| Apple App Store (iOS) | iOS Settings → Apple ID → Subscriptions → Home Chef → Cancel Subscription. | Deleting the app does not cancel the subscription. |
| Google Play Store (Android) | Google Play → Profile → Payments & Subscriptions → Subscriptions → Home Chef → Cancel Subscription. | Manage via Google account subscriptions; check confirmation email. |
| Email / Phone | Email support@homechef.com or call customer support. | Cancellation requests must meet the Friday 12 PM CST cutoff; keep written confirmation. |
After cancelling
What to expect
Expect your account to stop new deliveries after the current processed week; review your confirmation for the final delivery date.
If you were charged in error after cancelling, contact support immediately and provide documentation.
Helpful links and contacts
- Home Chef main site: https://www.homechef.com
- Email support: support@homechef.com
- Apple subscription support: Apple billing & subscriptions
- Google Play subscriptions help: Google Play subscriptions
Address
Corporate address (alternative)
Home Chef's publicly listed corporate address is:
433 W Van Buren St, Suite 750N, Chicago, IL 60607, United States
Notes about local addresses
No official Nigerian postal address for cancellation requests was found; use email or in-account cancellation methods for the fastest resolution.
For formal notices, the US corporate address above may be used, but email is recommended for prompt customer support response.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.