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Cancellation service #1 in Nigeria
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I hereby notify you of my decision to terminate the contract relating to the Pura service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Pura: Complete Guide
What is Pura
Overview
Pura is a smart fragrance company that offers fragrance subscriptions and scent diffusers for home and business use. Services include ongoing fragrance shipments and, in some cases, promotional discounted diffuser offers.
Services Offered
Pura operates through its website and a separate app service (Pura.ai) for certain health-related subscriptions. Subscriptions are recurring and managed through account settings or by contacting support.
How to cancel Pura
Website cancellations (main subscription)
- Email support@pura.com to request cancellation of your fragrance subscription.
- After you cancel, service continues until the end of your current paid billing cycle.
- No early termination fees apply, but prorated refunds for unused time are not provided.
App cancellations and other routes
- For Pura.ai health subscriptions, use the "Manage Subscription" section inside the Pura app to cancel.
- For the "Discounted Diffuser" promotion follow the special return/cancellation rules (see next subsection).
- Always keep a cancellation confirmation (email or screenshot) for your records.
Discounted Diffuser promotion steps
- If you cancel within 30 days, return the diffuser via the Returns Portal to receive a full refund (excluding prior fragrance shipments).
- If you cancel after 30 days but before meeting minimum purchase commitments, you will be charged the discounted price for the diffuser and for any shipped fragrances; refunds are not offered in that window.
- Cancel at least 5 days before a scheduled renewal to avoid the next charge on your card.
What happens when you cancel
Access and billing
Your subscription remains active until the end of the current billing cycle after cancellation. You will not be billed for future cycles once cancellation has been processed.
Data and account
Pura typically retains account information and order history unless you request deletion per their policies. Keep copies of cancellation confirmations and any correspondence for dispute purposes.
Service exceptions
- No prorated refunds for unused portion of a billing cycle are provided.
- Special promotional terms (like discounted diffusers) impose additional charges when conditions are not met.
Will I get a refund?
Standard refund policy
Refunds for items returned through the Pura Returns Portal are typically processed within 5 - 10 business days after the return is received and approved.
Exceptions and conditions
- No general 14-day cooling-off period is guaranteed for customers in Nigeria - refunds are controlled by Pura's stated policies.
- Discounted diffuser: full refund only if returned within 30 days (prior fragrance shipments are excluded).
- App subscription refunds are generally not issued for unused time unless there is a technical failure or as otherwise specified by Pura.
Timing and practical points
Allow 5 - 10 business days for a website refund after the return is processed. Keep proof of shipment and confirmation from Pura to track refund progress.
Pura plans and pricing
Available plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly Membership | €8.79 - €9.28 | Weekly | Continuous weekly subscription for phone cleaning |
| Annual Membership | €58.94 - €62.18 | Yearly | Continuous annual subscription for phone cleaning |
Notes on pricing conversions
Displayed prices are in euros as provided. The original data used exchange rates from end-2024 and Oct 2025 to estimate a range for conversion to Nigerian Naira.
Actual charges in your local currency may vary based on billing currency, bank conversion rates, and timing.
Your consumer rights in Nigeria
Local law overview
Nigerian consumers are not automatically covered by EU-style 14-day cooling-off rules when buying from an overseas seller like Pura.
Practical implications
- Rely primarily on Pura's stated policies for returns, cancellations, and refunds.
- If you need legal recourse, local consumer protection channels and your payment provider (bank/credit card) are potential options for disputes.
What to expect
Do not assume automatic refunds for change of mind. Seek clear written confirmation from Pura for any exception such as technical failures or promotional returns.
Customer experiences
Positive reports
Some customers report smooth cancellations and successful refunds for returns. A few users shared on forums that returns were handled without requiring shipment of unwanted fragrances.
Negative reports
Reported issues include unexpected charges, difficulties cancelling, slow or missing shipments, poor customer service responsiveness, and confusing promotional terms.
Takeaway
- Experiences are mixed - keep documentation and confirmations to protect yourself.
- If you encounter persistent issues, escalate to your payment provider or local consumer protection agency.
Documentation checklist
What to prepare before cancelling
- Order number and account email address used with Pura.
- Copy or screenshot of subscription page or app "Manage Subscription" screen.
- Any promotional or order confirmation emails related to the discounted diffuser.
Return and dispute evidence
- Proof of return shipment (tracking number and courier receipt).
- Photos of the diffuser or item condition, if returning due to fault or for proof.
- All correspondence with Pura (emails, chat logs, cancellation confirmations).
Common mistakes
Timing errors
Failing to cancel at least 5 days before renewal can result in being charged for the next subscription cycle. This is a frequent cause of disputes.
Assumption errors
Assuming a blanket 14-day cooling-off right (as in EU law) can lead to denied refund expectations. Pura's policy, not EU law, governs refunds for customers in Nigeria.
Process errors
Not returning the discounted diffuser within the 30-day window removes eligibility for the full refund. Also, relying only on account deletion rather than obtaining written cancellation confirmation can create problems.
Comparative recap
Quick comparison
| Method | How to cancel | Refund likely? | When service ends | Notes |
|---|---|---|---|---|
| Website subscription | Email support@pura.com | No prorated refund for unused time | End of current paid billing cycle | No early termination fees; keep confirmation email |
| Pura.ai app subscription | Cancel via "Manage Subscription" in app | Refund only in specified cases (e.g., technical failure) | End of current billing cycle | Follow app steps and save a screenshot of cancellation |
| Discounted Diffuser promotion | Cancel and return diffuser within 30 days via Returns Portal | Full refund for diffuser if returned within 30 days (fragrances excluded) | Depends on billing; cancel ≥5 days before renewal to avoid next charge | After 30 days but before minimum purchase commitment, you will be charged discounted price and no refund is available |
After cancelling
Helpful links
Refer to Pura's official pages for terms and returns: Pura Terms of Service, Discounted Diffuser Terms, and the Returns & Refunds Help.
Next steps after cancellation
- Save your cancellation confirmation email or app screenshot immediately.
- If returning a discounted diffuser, initiate the return via the Returns Portal and keep shipment proof.
- If you are charged after cancellation, contact support@pura.com and your payment provider with your evidence.
Address
Corporate address
Pura corporate mailing address (main headquarters):
2100 Pleasant Grove Blvd #600, Pleasant Grove, Utah 84062, US
Support and returns contact
Primary support email: support@pura.com.
Use the Returns Portal and the links above for refund and return instructions: Pura Returns & Refunds.